Rating: 
Summary: ZERO STARS THIS PROGRAM BITES
Review: i have had nothing but trouble eith the norton firewall. it locked up my computer. then when i tried to uninstall it it wont uninstall. i keep getting popups from symanatec-little error messages about this every time i start the computer or change websites. do not buy this product......
Rating: 
Summary: Great product, have no idea whats with the other people!
Review: I have had this program for about a month now. Installation went fine and i only had to tweak a few settings to let me on to a particular site. It automatically finds and cleans viruses, and blocks all instrusion attempts. The only reason I can think that other peoples installations do not work is becasue you already have a virus on your system.
Rating:
Summary: Not recommended due to poor customer/technical support
Review: I have Norton Internet Security 2002. I have used NIS for a long time and I have, until a few months ago, recommended it for virus protection, anti-hacking security, ad blocking, and privacy protection.
A couple of months ago, a Live Update created an apparent problem with SYMPROXYSVC.EXE that made it very difficult to browse Web pages. Pages often downloaded as slowly as 100-200 bytes/second. (E-mail and FTP seemed unaffected by the problem.) Although Symantec was quite happy to take my money for a subscription update this March, it refused to provide E-mail technical support for the product because support for NIS 2002 had been discontinued. E-mails to customer support received nonresponsive replies (or no replies), and a customer support rep ignored my explicit requests to be put in contact with a supervisor. A fax to the attention of the customer support supervisor was ignored.
Although a subsequent Live Update fixed the underlying problem a while later, I would rate Symantec's customer and technical support as effectively nonexistent and I do take notice of the company's refusal to stand behind its product even though it took my money for an extension to my virus definition subscription. Accordingly, it is no longer possible for me to recommend anything that Symantec makes.
I forwarded a copy of the letter I faxed to the customer support department to Symantec's Investor Relations department because I think their corporate office reallly needs to know what is going on with their customer and technical support departments.
Rating:
Summary: Installation was a breeze
Review: I previously used Norton Anti-Virus 2002 on my PC and decided to buy NIS 2004 Pro as I was receiving a lot of Spam emails and getting a lot of pop-ups while accessing a particular newspaper web-site. I had no problem installing, probably because I had always kept my Norton Anti-Virus updated, and had done a complete scan prior to the installation of the new product. After installation and whatever tweaking, it went on the internet and downloaded the latest fixes and updates. After that, I re-scanned my PC. Then all is done and working fine. The spam emails now go directly to the new Norton Antispam Folder, and the pop-ups have stopped so I'm happy to read the newspaper in peace! I'm using Windows XP with MIE and Outlook Express. I have set my PC to auto-receive the Windows updates, so my PC is pretty much up-to-date and my new NIS 2004 Pro is working fine. As for the "Product Activation" - pity the pirates!! I also installed it on my husband's PC - all went fine.
**** January 28, 2004 **** Still no problems - our PCs still work fine - no sign of slowing down.
Rating:
Summary: Buyer Beware
Review: I'm truly sorry I bought this software. The ad blocker and pop up blocker are far weaker than the 2003 version. The ad/popup ad blocker dose not work on this version. The automated support system on Symantec's website is hard to find answers and frustrating to navigate. The privacy monitor is a good concept, but a pain to work with, especially in email. The only thing I trust in this product to work is the virus scan utilities. Everything else is hit or miss depending on the day. I'm extremely disappointed with this software.
Rating:
Summary: Easily cripples network connections for novice users
Review: I've done ISP tech support since 1998. Of all the firewalls I've seen the various versions of Norton Internet Security have caused more crippled connecitons than any other.
I get calls weekly where disabling or uninstalling Norton Internet Security resolves problems with connectivity. I'm not sure if it's the becausethe program is just poorly designed or it if it's just poor help and tutorial info with it.
But the end result is that this program has cost my employers huge resource drains in supporting Norton's customers, and cost my users countless hours of time wasted troubleshooting issues with thios software, and days of lost network access. I also know someone working an a major univeristy that found that this was a source of problems in how their pop-up stopper re-wrote HTML code in web pages it was filtering and caused applications they'd built to fail.
There are free firewalls you can download that are as effective and easier to use. This one can cause far more trouble than it's worth.
Rating:
Summary: Buy only if you have a very FAST computer!
Review: I've installed on my P4 2.43 GHz, 512 Mb RAM DDR 333, HD UDMA133 80Gb, Windows XP Pro. A program-for-the-PC-that-you'll-buy-in-the-future (but now you don't have). Now my PC takes 3 minutes to arrive on the desktop! And all functions are slowed. I've un-installed! Now my PC goes fast as before. I've reinstalled after three days. The problem of slowing my PC remains the same. I used before Norton Internet Security 2003 but I've never had these problems. A little note : you can't install Norton Antivirus only, you must install all .. or nothing.
Now I try McAfee. Good-bye.
Rating:
Summary: Waste of money & time
Review: If you purchase this you're just paying Norton for multiple headaches and a product that rarely works. Three times this week the parental controls which I chose not to install have randomly installed and the program won't let me as the administrator and only user of this computer log in to alter the parental controls/firewall controls/anti-virus controls. So now I am blocked out of my email sites and news sites. A warning keeps popping up to uninstall but unless you log in as the administrator you can't uninstall. Which then brings me back to the problem of not being to log in. I spent far too much money for protection and the only way I'm getting protected is I'm spending more time fighting that program and having to restart my system hoping something has changed than I have actually getting to enjoy my computer! And don't expect any support when you run into these problems. You'll pay almost as much for one phone call to Norton as you did for the program. Norton definitely knows how to rob customers and get away with it.
Rating: 
Summary: success has made them arrogant
Review: Internet Security 2004 has done a good job of keeping me virus free (so far as I know) but their Customer Service is very poor. I ran a google check on "norton", "customer service", arrogant and got about 700 hits (OK not all relevant)- they are ARROGANT. If you try to contact a person with an actual product problem, they are not interested unless you want to pay for the time.
The case in point is that with my OE6 email anti-spam, certain emails cause the sorter to freeze and block the download indefinitely until OE times out. The only solution I have found is to exit OE6 and disable the antispammer. I have sent them an email about this problem but they simply ignored it. The firewall can also be quirky in that it does not inform you when it is blocking access to some applications and you just sit and wait - again you have to disable Norton to get that access. Lousy customer service has made me derate 2 stars.
Rating:
Summary: success has made them arrogant
Review: Internet Security 2004 has done a good job of keeping me virus free (so far as I know) but their Customer Service is very poor. I ran a google check on "norton", "customer service", arrogant and got about 700 hits (OK not all relevant)- they are ARROGANT. If you try to contact a person with an actual product problem, they are not interested unless you want to pay for the time.
The case in point is that with my OE6 email anti-spam, certain emails cause the sorter to freeze and block the download indefinitely until OE times out. The only solution I have found is to exit OE6 and disable the antispammer. I have sent them an email about this problem but they simply ignored it. The firewall can also be quirky in that it does not inform you when it is blocking access to some applications and you just sit and wait - again you have to disable Norton to get that access. Lousy customer service has made me derate 2 stars.
|
