Rating: 
Summary: Watch out for NIS 2004
Review: NIS 2004 has a very buggy install.I had Norton Firewall 2003 and NAV 2003 on 2 machines, both running XP Home. I was very happy with the 2003 products. The NIS install on the first machine, while constantly interrupted and restarted, eventually worked. It is up and (I hope) running - at least NIS says it's running. I bought a second copy of NIS for the second machine. The install on the second machine played out every problem listed here. Man, what a lousy install - you'd think Symantec would have cobbled together a patch product by now. I went back to Personal Firewall 2003 with updates ($15), and bought McAfee antivirus. So far, that combo is working fine. I would not buy NIS 2004. Stick with upgrading the Symantec 2003 products - but even then you have to be careful which live updates you choose to install. 4 stars for working once (with bugs), no stars for the second install - average 2 stars.
Rating: 
Summary: Killed my computer
Review: I installed NIS 2004 on the 19th of April and immediately experienced a drastic slow down in boot up speed and program access and I am using XP Home Edition on a 2.66ghz Intel chip with 512mb of memory.On the 27th of April NIS stopped working in that I could not access it from the icon on the taskbar and after rebooting a few times the antivirus icon disabelled itself and no matter what I tried I could not get it to enable.My computer became very sluggish as whenever I clicked on the icon the computer stopped responding and I had to reboot. I eventually tried to change the settings and an error number came which I do not remember but which sent me to the Symantec site which in turn advised me to do a live update to solve the problem (did not work)or to deinstall the program and then reinstall.I deinstalled and my computer started to work just fine so I have not reinstalled and may not do so I am using instead a 2002 version of PC-cillin.Symantec should refund all users of NIS 2004 for this incomplete and inferior product or provide a fix and apologise for the problems it has caused to computers.I used previous versions of Norton and I had no problems.
Rating:
Summary: STUPID STUPID STUPID
Review: i hate this. i wanted to play an internet game that was not even funny and it blocked it for comody. i hope the place that made this burns down. I HATE THIS IT MAKES THE INTERNET BORING. if i could give it -10000000000000000000000000000000000000000000000000 STARS. its also embarissing. TAKE THAT NORTON (...)
Rating:
Summary: When Good Products Go Bad... Who Stands Behind It?
Review: I was very pleased with this product for more than a year. Shortly after renewing my subscription, it began constantly prompting me to update my virus definitions. Every time I did so, it would tell me everythings up to date. This went on for two months until I finally used Symantec's automated online diagnostic which told me there's a problem and I must reinstall. Technical support for Symantec starts at about $40 without any guarantees. Without my original disc I opted to buy a whole new copy for $70 and hopefully save the time and frustration. After uninstalling and reinstalling, I noticed that my subscription still read the same old date! Instead of getting one year from the fresh install, it was showing just ten months left. I then tried the LiveUpdate anyways since there's sure to be updates right away, but again it said everything's OK. Everything NOT OK. I was up till 4 in the morning and I'm still at square one. I'm calling my credit card company to charge back both subscriptions as soon as I hit submit for this post.
Rating:
Summary: I'll never buy another Norton product
Review: This was awful. The first time after I loaded it, I could not enable it -- it kept saying I did not have necessary privileges to enable it or to change the settings. After reloading it and spending about 8 hours on it, I finally had it installed and apparently working. Then I tried using the internet. I cannot get a single site without dis-enabling the software. It is either so slow it keeps timing out, or else it just does not want to let it through. But the worst part is they do not support their own product -- to call is $30, so I did not call. The on-line support is not very helpful. Isn't giving adequate support part of the cost of buying a new computer product? Best to get something else. I am thinking of scrapping the whole thing, counting it as a loss, and getting something else.
Rating: 
Summary: What's the Big Deal?
Review: I don't know what you guys are all crying about. Norton Internet Security 2004 worked fine for me. Installed it as the directions told me to do. For all of you people who don't knowh how to read the directions or the manual given, let me give you some advice. First of all, if you're running Windows XP, you need to disable the XP firewall before you install NIS 2004. Go to my network connection, right click the connection you are currently using, go to properties, on the window that comes up, click the Advance tab, and make sure you uncheck the box. Also you might want to make sure you have no existing viruses on your computer. I know the software automatically checks for viruses before installing. If this software is giving you problems, then maybe it's your computer. Get it checked. And YES it does slow down your computer; this is because it takes up a lot of memory OFCOURSE. Upgrade your memory just as I have. That's probably the only reason I gave it 4 stars. What I do like about the software is when it runs a full system scan, it not only scans viruses, but also adware and spyware too! Overall, it's an excellent program.
Rating:
Summary: The worst software support in the buisness
Review: NIS did not work from day one. It was virtually impossible to reach a live person in software support. Symantec's voice -mail jail kept referring me to their web sight that offered "A FREE FIX" to a software package that never worked. The instructions on the website were very confusing. After printing all repair instructions and doing the laid out procedures the software still did not work. After many hours on hold I finally reached a live person in software support who told me he would not begin to listen to my problems until I had given him my credit card number and agreed to a $39.95 service charge. This person did not care that the package I was sold never worked.
He did offer me an alternative he would transfer me to customer service that would refund my purchases price. He then transferred me back to voice -mail jail where I waited for almost an hour before I gave up hope of ever speaking to a live person. Being the eternal optimist I called back the next day to customer service hopping to get my money back. But again my patience wore out after over an hour and fifteen minuets without reaching a live person.
My personal recommendation is not to buy this product.
Rating:
Summary: Don't buy!
Review: Save your money. I purchased the Internet Security 2004 professional version and had nothing but problems right from the start. The first two times I tried to install it, the installation wouldnt complete. I had just purchased a brand new computer and I knew that since this was the first program I was attempting to install, it shouldnt be a problem. I tried calling Symantec but they wouldnt help unless I paid $30. They offer an automated problem detection system on their site which wouldnt work at all to diagnose my installation problems. I had to reformat my drive and reinstall everything before I could try it again. After reformatting my hard drive and reinstalling everything from scratch, I finally got the product to fully install. Even then the product would not work properly. Antivirus would not load on startup and I was unable to change the AutoProtect to enabled. Programs would randomly startup when I booted and my system would never shut down properly. As an experiment I went and purchased ZoneLabs ZoneAlarm Pro4. I reformatted my hard drive AGAIN, reinstalled windows and drivers, and then installed Zone Alarm along with ONLY Norton Antivirus. Since then I have had no problems. I would recommend ZoneAlarm over norton anyday!
Rating:
Summary: Avoid this like the plague
Review: Do NOT buy this product. It hosed up my brand-new, out-of-the-box, no-other-software-installed, system big time... wouldn't let me install or un-install it or any other program; trashed my internet access; and wouldn't run itself properly. I tried (several times) the 8 or 9 different possible manual solutions offered on the Symantec web site to fix or remove the software (an indicator of how bad this software is)... to no avail. After a complete re-format and re-install of XP Pro and AFTER HAVING TO PAY VIA THE 900 Symantec "SUPPORT" NUMBER (they won't help for free)I am finally rid of this piece of crap. The online tech (at the per-minute charge) admitted that they have lots of disgruntled customers and unresolved problems. DO NOT BUY this program (or Norton Anti-Virus which caused similar problems)... go with McAfee or another vendor instead...
Rating:
Summary: Avoid this "upgrade"
Review: I usually never write any reviews but this time I had to do it! NIS 2004 is the biggest piece of crap that I ever used and I am very disapointed at Norton. I have been using their products for many years and was quite happy with that. However after spending my money on 2004 I decided that I won't buy any of their products again. What happened to the quality stuff that they used come out with? NIS 2004 simply doesn't work. I have quite a powerful laptop and this software takes away too many resources, crashes very often and is very intrusive.
Another thing that anoyed me is that it refuses to work with Gaim 0.76 even if I say that I allow the software to connect to the net in all ports.
I wanted to get rid of the firewall and keep using the antivirus but even that is not possible. It tries to force me to use the whole package. I am going back to NIS 2003 while I don't find a good substitute. This is complete crap and I completly chaged the image I had of this company.
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