Rating: 
Summary: I am so happy I switched to PC-Cillin!
Review: This nightmare of a product is now out of my life and I am so happy with my purchase of PC-Cillin 2004. I plan on having a party at my house to burn the Norton CD-ROM and package material.
Rating:
Summary: Sad direction
Review: I am not impressed with NIS 2004 and have abandoned it for Zone Alarm despite prior satisfaction with NIS. I can't complain since NIS is usually cheap after rebates. However several issues with 2004 have soured me including the fact that after I installed it on an XP system, it blocked ALL access to the Internet. Then after uninstalling and trying again, I had to call Symantec and wait 30 minutes for it to allow me to enter the product registration code (Symantec is now not allowing multiple installs for your home computers) and still didn't work. Finally, the free support is lackluster. I decided to spend my money on a new product rather than paid support for this product. Goodbye NIS, maybe I will try you again someday
Rating:
Summary: WORST Software in the World - Don't Buy
Review: I installed this software two days ago. Since then, I cannot get into my computer. When I called Norton for help, they want me to pay them an additional $30. They are an unethical company with a terrible product. They wasted hours of my time and my money. Don't buy unless you're a masochist!
Rating: 
Summary: Decent Software/ Horrible Service
Review: As a major producer of utility software, Norton and now Symantec, has produced a pretty good product. Norton Internet Security (NIS) 2004 delivers the basics in a clean, neat package. The user interface is useful for the essential tasks of virus protection, spam blocking, intrusion detection, etc. Beyond that, problems arise. The help topics are cryptic and disorganized. The links are confusing. No overall organization is obvious. It is very difficult for a user to teach themselves how to use advanced features of NIS '04. Finding help on the website is even worse. The problems, noted above, are all there too, and more. If you do not manage to stumble onto a narrowly-focused topic that suits your needs - forget about it. The index is terrible. I have put keywords in to the internal search engine, gotten no hits, and much later, after great aggravation, found an appropriate topic, with the keywords featured prominently throughout the (slightly helpful) article. But wait, it gets worse. Simply put, support is horrible. "Free" help for this fairly expensive software is almost impossible to get. If you manage to get through the maze on the Symantec site, and send an e-mail to Symantec, you will wait much longer than the 5 business days promised. You will probably get a response telling you to start over with some other department. It generally takes 2 or 3 cycles to get them to actually read a specific question. They usually send some barely-related generic response, eventually. It appears that Symantec will punish any user who tries to avoid the $30/call support service. If you want to pay this kind of money for the basics, fine. If you try to get the features you have paid for, welcome to Hell. I admit, I think good service should be free with software. This can be argued, but Symantec clearly does not agree.
Rating:
Summary: Beware of Norton!!
Review: I had the best intentions when I bought this, I really did. I followed the instructions to the letter. But it caused more headaches than I could imagine. Stay away from this product! I don't know what's happened to Norton, but 2004 is absolute garbage. Apparently, they can't even fix the bugs that have overrun their own site. The customer support is pathetic.
Rating:
Summary: I Use To Be a Norton Fan
Review: 2002 was fine, 2003 was great . . . why in the hell did I upgrade this product to their hellish 2004 version??? Various things just don't work or fail to report their status. Initially I uninstalled my 2003 IS from the control panel. It seemed to work fine. Then I uninstalled NAV with not problem. Then I installed 2004. I never uninstalled my 2003 Systemworks. My popup blocker did not work. Antispan did not work. I referenced Symantec help which has all these confusing ways to uninstall their products since the control panel uninstall doesn't seem to be reliable. So I spent a couple hours reading uninstalling, reinstalling Windows 5.6 scripts bla bla. So I even uninstalled Systemworks. Then reinstalled 2004 NIS. More things seemed to work this time like the popup blocker so I thought I was safe. The antispam started marking email as spam( I can't figure out how to have spam automatically put in the spam folder ??) but now my email pop3 connection closes down after 5-10 emails come in so I have to turn the antispam off to get my email. Then after all this I run the Symantec auto problem solver configurer which tells me Liveupdate is an older version so I run the fix for that but am still experiencing problems. I'm tempted to convert to Mcafee but I hear they have problems too. What's one to do? Also my 2003 was great to read the reports on how many viruses were caught, their names etc. Now when I go to the reports section it is blank. So I'm not even sure it's capturing the stuff. I've hardly ever written reviews but this experience has motivated me to do so.
Rating:
Summary: BEWARE - zero stars!
Review: I downloaded this set from Norton, and within minutes my Internet connection failed and my PC was almost dead due to registry problems from the download. I was forced to re-format the next day due to extensive incapatability issues. I lost all my personal info. Their site offers no live help at all. I tried to call Norton, and the only numbers they list on their sites are either for Non-tech Customer Service (tried this one and hung up after 75 minute of MUZAC) or they have a $30 tech-support number. Who wants to pay $30 to discuss a defect in a product that just cost $95? (I also bought the back-up CD). I finally got a free support number for Norton through my ISP support staff, but waited an hour or more for a voice. They said they would refund all the money, but a month later, they tell me now the back-up disc is not refundable as its cost is purely handling and shipping - $15 to "handle" and ship a CD? --and they have been indignant and combative on the phone and in emails. This is a terrible company with a bad product and awful support. After 10 years, I now downloaded McCaffee's product after calling their support....they answered quickly, and for free, and were very helpful. No problems now, just a sickly disappointment in the way Norton has abandoned thier customers. I see many other reviews that say the same....stay away from Norton, they don't deserve you, or anyone!
Rating:
Summary: Good company gone bad
Review: I have been a loyal Symantec customer for over 9 years. I decided to upgrade my computer to NAV 2004 and my father’s pc to NIS 2004. It took me several hours to do the upgrade to my computer because the NAV install had conflicts with my Gateway’s Help Spot software. I spent at least 12 hours over 2 weeks trying to get NIS to install on my father’s pc and finally gave up and installed a copy of NIS 2003. Symantec has written so much anti-pirating code into their install that it made it impossible for me to install a legal copy of the software! There is no longer a free support number to call for help, instead you have to submit a request and wait days (I’m not kidding, days) to get a response. I tried searching their online knowledge base for help and found article after article detailing how to un-install their software and little on how to resolve the problems on installing it. I can’t believe a company as good as Symantec would release a product so prone to cause users problems and then not provide better customer support. I’m a professional developer and if I had these kinds of problems installing I can only imagine how frustrated casual users must feel faced with this error prone install / anti-piracy program. I use to recommend Symantec products to all my friends and customers, not anymore. Symantec, fix your software and bring back good customer support!!!
Rating: 
Summary: A security software suite with lots of value
Review: While I understand the complaints about Symantec's Norton SystemWorks software suite (which are totally justified), the same can't be said for Norton Internet Security. It's a highly rated, KICK ASS firewall program that's bundled with the venerable Norton AntiVirus, plus extras (like Norton AntiSpam & Norton Parental Control) that make this security suite a must-have for people who have broadband internet access. Detractors should spend more time actually customizing the program to meet their needs instead of being lazy & complaining just for the hell of it. Once you set it up, you barely even notice it's even there.
Rating:
Summary: Antagonising
Review: There are some highs to the 2004 edition, but mostly lows. The program brings more problems than a virus, albeit not as major problems, just not what you expect for 70 bucks. The anti virus scanner is good, and never really lets me down until it finds a virus, then it becomes frustrating, I read that other people's internet went down after using the virus scan, well, so did mine, so be careful. The anti spam is ok, although it does block pretty much everything. The privacy control is adequate, but the firewall is useless. Its not useless that it doesn't work, it over works. After I installed it, the internet became very slow and originally stopped. The security is immense, which is good in some respects but it blocks every f***ing website I went on. I tried McAfee but found that the security was also over the top. It slowed the internet, it stopped any loading from websites, no matter what. So, I'm stuck, I don't know what to get, but one thing I am sure about is that this is good but massively frustrating, everything becomes a struggle, amazon.com suddenly becomes a bad cookie.
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