Rating: 
Summary: This product has the worst support you can imagine
Review: I moved to GoldMine five years ago as it was rated higher than ACT. Four years ago, whenever my computer crashed (remember those days?), I would loose all the data I had entered or changed. It took about a hundred calls to the help desk, over six months to get them to fix the problem. They would like to say it was my problem...but it ended up being theirs. It was a nightmare.
More recently, the 6.X version came out. There are still glitches...the search screen is 3x the size of my 21" screen and won't resize like it should. I am waiting, now over 5 months for this glitch to get fixed.
Yesterday I tried to print out my calendar from the year 2000 to review my appointments. Every option does not allow you to print out the calendar with completed appointments...it just prints out blank pages with the date and no information. After reviewing the website, scaning the news groups, and 3 emails to the help desk...still no answer. The help desk, by the way, doesn't seem to be able to read English. They respond with a generic message each time...as if they haven't even read my message. Each time they write back "Go to File, select Print Reports, and follow the options." They must be morons to think I didn't already try that.
Don't waste your money. Every client I know that works with GoldMine has nightmares.
I would like to move to ACT! but the export option to ACT! won't convert some of my fields properly...I have to figure out how to map the GoldMine fields to the appropriate ACT fields...maybe this program can work if you are a computer wiz...but if you aren't, beware.
Rating: 
Summary: Superior product
Review: I tried Act! and Maximizer before finally choosing Goldmine. Act! is a great flat file system, but you can't easily group contacts into organizations. Maximizer and Goldmine are much further ahead in providing a functionally rich contact manager. Goldmine is just that bit better in ease of use, documentation and support.
Rating:
Summary: Potentially a Great Product but...
Review: I used ACT prior but I needed more flexibility with the data, rather than just a contact manager. I was talked into going to Goldmine. Yes, it offered me much more of data management that I needed in a contact manager. However, for such a great product the customer service and home office support is as bad as it gets. I have yet to get an answer to my questions and issues. Forget about using their home page. I just tried to upgrade to 6.0 from the email they sent me. Can't do it and can't find it on the home page. No surprise. If you get Goldmine, and it is a potentially great program, expect to find a local VAS for software assistance, you won't get it from the home office.
Rating:
Summary: Raging piece of garbage
Review: Stay away from this badly designed, badly written program. Yes, it does everything advertised but it is horrendously convoluted, non-intuitive, and frquently crashes the entire machine. I've never seen a piece of software that burns so much produciton time carrying out the simplistic funcitons that this program tries to provide. If you are looking for business software that will streamline the way you do things & help make you more productive, this is not it. If you buy it, you're wasting your money. If you use it already, you're wasting time, you can do much better than this garbage.
Rating:
Summary: Goldmine Business Contact Manager
Review: This software is a nightmare. Do not buy this. Installation was a nightmare in itself, will not read BDE. Support is not a big help.
Rating:
Summary: Review other products first! SAVE your money...
Review: We purchased multiple copies of goldmine to share databases, EVERY step of using goldmine is overly complicated and fraught with data loss. This is a VERY feature-rich product, but apparently only lifelong goldmine users and the developers know how to use this product. Simple things like merging data, importing records, resolving duplicate records each turn into nightmares. Support from Front Range Solutions is non-existant -- that is unless you pay (a deal at 35$/call) EVEN INSTALLATION required a support call. Add at least 10 calls to your budget for this product. I have managed numerous complex software developments and have rarely seen software this obtuse.
Rating:
Summary: Goldmine grew buggier over the years
Review: We've been using Goldmine after switching from Act! several years ago. Believe it or not, but back then, Goldmine was an elegantly written software, much more stable than Act! But since then the featurelist grew, and so did the bugs! Goldmine has given our software department (and please note that we ARE a software company) nightmares. Especially moving from its internal database format to SQL server has been painfull to say the least. Although we do have a support contract, the local reseller refuses any serious help, because they just wants to sell us consultancy hours. It's (16 bit aging Borland based) database interface cripples the performance of our SQL server from 9000 records/sec to about 20/sec. And despite modern server, network and client PC, performance is a laugh. The amount of crashes of the GM client make the situation barely workable. If only we had an easy way to convert to another program, we would have abandonned this badly written and badly supported program years ago. Its a shame. Without the bugs it would remain our number one choice.
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