HP Two-Sided Duplexer Printing Accessory for HP Inkjet Printers (C8955A#A2L)

Rating:
Summary: Good accessory to have
Review: Attached it to a HP 7150 and it works wonderfully. Extremely easy to install. Contruction is very similar to that of the printer. There seems to be a longer than usual pause before the printer flips the page over and prints on the reverse side.

The price is steep, but as would be expected for a HP accessory. If you do a lot of two sided printing, this accessory is a major convenience.

Rating:
Summary: Pure junk & bad HP tech support
Review: The Two-Sided Duplexer is a cheap, plastic piece of junk. It is not made with any serious quality, at all. There's no way I would recommend buying this device.

Secondly, my experience with HP in dealing with a replacement, was not easy or pleasant. The representative was incompetent and was not able to troubleshoot the matter. I spent nearly an hour on the phone with this person and after giving out all sorts of info, the rep. was supposed to send me a replacement. Two months later...I still had not received anything.

I called HP Customer Care and found out that they had, for some unknown reason, cancelled the order. Nobody knew why. Anyway, then they told me that since there was only a 90 day warranty on the Duplexer and I was out of warranty, I would have to pay for shipping costs!! I explained to the rep. that the only reason it was out of warranty was because they had failed to send me the replacement!! In fact, the Duplexer was under warranty when I first contacted HP about the problem.

The rep. said that he had to turn the matter over to a "case manager" in order to see what they can do to resolve this issue. So more time was spent. Eventually, the matter was not resolved to my satisfaction and the replacement did not work right either.

In the final analysis, the Duplexer is not worth the money and is pure junk and HP's tech support is very poor. My understanding is that HP out-sources their customer service and tech support. This makes for a difficult conversation because these reps. don't speak English very well and their comprehension of the language is made more difficult when you're trying to explain technical details. To make matters worse, the first rep. I spoke with sounded as though this was her first day on the job.

Lastly, HP is screwing over American workers and not serving its' customers very well by out-sourcing its' tech support jobs. In the future, I will be looking to computer manufacturers who keep as many jobs in the U.S. as possible.