Rating: 
Summary: WinFaxLite 4.
Review: I received my Winfax 4.0 for Christmas. I have uploaded it and to this day I have not been able to fax. Is there anyone out there who can help me? I have not been able to reach any tech support. All phone #s, which are available to me are no longer in service. I have not been able to get any help searching on line.
Rating:
Summary: WinFaxLite 4.
Review: I received my Winfax 4.0 for Christmas. I have uploaded it and to this day I have not been able to fax. Is there anyone out there who can help me? I have not been able to reach any tech support. All phone #s, which are available to me are no longer in service. I have not been able to get any help searching on line.
Rating: 
Summary: WinFax Pro 10 Problems
Review: I started with Winfax Pro v4.0 for Networks. It was hard to install, configure and manage. But it worked for me once the hard part was over. I have a customer who I upgraded to v10.0. We went from Win98, Winfax Pro 4.1 and a Celeron 400 to Win2K, Winfax Pro v10.0 in a P4-2.0 Ghz machine. Everything on the machine pretty much works as expected... EXCEPT WINFAX PRO 10!
People that have been sending without problems for years can not send to this machine now. I have tried everything except trashing WinFax and nothing seems to make a difference no matter what I change. I have reinstalled the program. I have modified almost every setting (and changed them back when they did not solve problem). I got the best results when I hard set the program to receive faxes only at 4800 baud (should run 14400). Somehow it seems to try to negotiate, then it falls back to the next slowest speed, negotiates again, falls back, etc until it either dies or receives inconsistently at 4800. I have changed phone lines, running a cable direct to telco network interface, etc. etc. etc and still no reliable reception or sending. Not to/from a fax machine or to/from a computer. I must have 12-15 hours in working on this and still no success. It still could be one of the few things I have left to try like another computer, hard setting the COM ports in CMOS, or anything else I can think of. One thing that has not helped me is the Symantec web site.
Rating: 
Summary: delivers, but a real struggle to install
Review: I upgraded from Winfax 8.0 to 10.0 for better operational stability and the network feature which allows one PC to act as a fax server. The installation was painful and the install procedure is clearly not QCed very well. The installation procedure MPed on the initial startup screen on a 1.5 year old plain-Jane Dell, requiring lots of time researching and upgrading the PC display drivers. The Symantec web help site was worthless, and factory support, even on installation, appears to be on a fee-only basis. Once installed, the product works pretty much as advertised. Screen layouts are similar to the 8.0 release, so up-to-speed time is minimized. This release also includes a subsection on dialing rules for various area codes -- a big help in my city where there are three separate area codes. WinFax is a real resource hog, limiting the number of other programs that can run at the same time, but at least 10.0 seems to release system resources correctly when the program exits. The big plus is the fax server feature, which was mentioned above. While it does work, some care must be taken to monitor any outgoing fax as there does not appear to be a status update available as the fax is being sent by the fax server. The only status update is after the fax has completed. In addition, more QC needs to be done on the signaling between the slave copies of the software on the user PCs and the master copy on the server. This handshaking does hang from time to time.
Rating:
Summary: Big Problem Under Win 2000
Review: If you buy this product, be prepared to go it ALONE! The technical support is not very supportive and I have a program that does everything advertised except send faxes. There seems to be a problem with the dialer that does not add the 1 prefix when dialing a long distance number. I got it to work by adding a 1 manually and asking it to dial the number as read but this precludes using my pim as a number source .
Rating:
Summary: The elusive support department.
Review: If you buy this product, be prepared to go it ALONE! The technical support is not very supportive and I have a program that does everything advertised except send faxes. There seems to be a problem with the dialer that does not add the 1 prefix when dialing a long distance number. I got it to work by adding a 1 manually and asking it to dial the number as read but this precludes using my pim as a number source .
Rating:
Summary: No better than a bucket of warm spit.
Review: Immediately upon putting the installation CD into the CD bay, I got the immediate message "Welcome.... The program has performed an illegal operation and will be shut down." This happened over and over again, so I tried to do the installation manually from the Run Command Line. Still no luck. Next step was to call Tech Support for help with the installation but lo and behold there is NO FREE TECH SUPPORT OFFERED. So my choice was to try to stay on-line for Customer Service but the wait was over 45 minutes and I couldn't bear to hold for that long, especially with the terrible music they subjected me to while on-hold. So I took the last option which was a $2.95 per minute Tech Support line that informed me that I would be charged for hold time as well as talk time. Well, considering how few choices I had, I hung out for three minutes but then the line went dead and I got that awful "if you'd like to make a call, please hang up and try your call again." I think I've just about given up and will return the program to the retailer...too bad, the promotional material sounded so good. Bottom line, I was forced to give this program 1 to 5 stars with this review. If it were up to me, I'd rate WinFax PRO a big fat ZERO.
Rating: 
Summary: Puzzled By Negative
Review: Just loaded 10.0 version after using numerous earlier versions but was terrified by the negative reviews on Amazon. I did get the error message on the autoinstall feature but went to the Symantec site and found a quick workaround in seconds that was flawless. I send about 10k and receive about 2k faxes a year so I have high expectations and found the new product wonderful. I have to believe that the negative reviews were from from casual users and not those that really use and understand the product. I wondered how it would be possible for Symantec to have such a weak product and now realize it was not possible. Sorry I waited so long to upgrade.
Rating:
Summary: WinFax is not a winner
Review: Struggle to install, struggle to keep working, some nice features if they will work when you want them. If you can find another program to meet your needs, try it.
Rating:
Summary: Many Problems
Review: We have used several versions of WinFax Pro and have for the most part been happy. However, version 10 and 9 have created several problems and resolving them has been a great deal of work. We are still unable to reliably receive faxes. I also learned that Symantec no longer will offer phone based support on WinFax, web site support is all that is available, and as an employee informed me today they are gearing up for internet security as there main focus. I bet WinFax will be sold off soon?
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