Rating: 
Summary: A good improvement to a great product
Review: I am a previous user of Winfax Pro and have always liked it. This version has three main enhancements. The first is the user interface. It has been enhanced and has a better look and feel with more information at the ready. I also love the desktop icon that allows you to drag and drop documents for faxing. The third and probably the best is the tighter integration with Outlook. Just begin the fax process, choose the contact from the address book, fill in the subject and click send. Can't get much easier than that.
Rating: 
Summary: WinFax Pro Problems from the Start
Review: I am sitting on hold with Symantech tech services as I write this. I installed Winfax Pro yesterday on a new computer with an 866 processor and 256 of RAM. Problems. 1. The thing runs slow as molasses. 2. The "send fax as e-mail feature" doesn't work at all. There are tons of people on their on-line question board plaintively calling for the same help I am seeking now. 3. The cover page editor is a joke. There isn't one convenience built-in. Creating your own cover page is a tedious and annoying process. 4. You can't stop the phonebook from inserting the name of your recipient in Last Name, First Name format. Thus, you can't stop from being rude to your recipients
Rating:
Summary: Better than I expected! (... with absolutely no problems)
Review: I experienced none of the problems the other reviewers here mention. Because of those other scathing reviews, I was quite hesitant to purchase and install the software, but thought it was worth a try since the interface and features were just what I was looking for in computer fax software. I am extremely happy that I "took a chance" on WinFAX 10.0. It is very useful, versatile, powerful as well easy and pleasant to use (i.e. nice interface). There are MANY very nice, significant [as well as subtle] details -- far too many to list here. I would recommend trying it.
Rating: 
Summary: Useful when it works
Review: I have long experience with this product and its earlier versions. It's wonderful when it works, but it's tempremental and Symantec charges $30 for the privilege if telling you "we don't support that" and "you can't do that". Their "free" tech support time lasts about 9 seconds (60 days?), then they charge you to be unhelpful.It accounts for 80% of the crashes and reboots in my Windows 98 Peer to peer network. If there was any competing product, I'd be using it
Rating: 
Summary: a great program
Review: I have not had a single problem with WinFax Pro. After upgrading from WinFax Basic I found everything was much as I had hoped. I was able to make my own fax cover sheets as easily as sending a fax. And sending a fax is as easy as a right click on the file you want to fax! You never need to call up the entire program to send a fax, and after a while you'll find that you will either right click, or do a simple drag-and-drop of the file to the WinFax Depot icon. The hardest thing about Winfax Pro is the book that explains how to do things. The book is very hard to understand, and shows the long way to do the simplest things. Better instructions would give this product a perfect five stars.
Rating:
Summary: a great program
Review: I have not had a single problem with WinFax Pro. After upgrading from WinFax Basic I found everything was much as I had hoped. I was able to make my own fax cover sheets as easily as sending a fax. And sending a fax is as easy as a right click on the file you want to fax! You never need to call up the entire program to send a fax, and after a while you'll find that you will either right click, or do a simple drag-and-drop of the file to the WinFax Depot icon. The hardest thing about Winfax Pro is the book that explains how to do things. The book is very hard to understand, and shows the long way to do the simplest things. Better instructions would give this product a perfect five stars.
Rating:
Summary: BEWARE, if you use Microsoft Outlook!!
Review: I have purchased 60 copies of Winfax Pro 10 for our salesmen's computers. They all have brand new computers with MS Office 2000 and Windows 2000. We mainly bought it for the emailing capacity (new for Winfax 10). We discovered that anyone who is using Outlook to send the Winfax emails will have problems if their recipient is opening their email with either Netscape Navigator or Outlook Express! The recipient receives the email, but there is no attachment. The only way around this is to send it via Outlook Express. This seems to be a problem with Windows 2000, not Windows 98 or 95. Symantec is no help. I have placed numerous messages on their website. I, myself, accidentally installed Winfax 9 on my computer which has Office 2000 and Windows 2000. I did not know that it would create problems, since version 9 is not Windows 2000 compatible. When I later installed Winfax10, I thought everything was fine. However, I can no longer send ANY attachments from my Outlook(even attachments that are unrelated to Winfax) if my recipient has Outlook Express. Everytime I want to send attachments, I must open up Outlook Express to send them. I have uninstalled several times with no help. This is a real problem! However, I love the program without this problem.
Rating:
Summary: It does not work
Review: I made numerous attempts to install WinFax Pro and it did not work. The help screens took me in endless loops back to the starting point. I use Windows 98 and Office 2000.
Rating:
Summary: The Weak Link in Symantec's Chain
Review: I originally bought WinFax many years ago, and was perfectly happy with it up through version 9.0. Unfortunately, Symantec appears to have overreached itself with version 10.0. Other reviewers mention the potential conflicts with newer versions of Windows and Outlook 2000. As far as I can tell from reviewing FAQs at Symantec's support website, the problem is incompatibility with Outlook 2000, specifically relating to WinFax's promised ability to send faxes by e-mail. Like me, you might decide that you don't need that feature and skip installing it, but it still seems to trash the program itself. And, since WinFax automatically integrates with SystemWorks and other Symantec programs, it ends up trashing them as well. So what, you say, I'll just uninstall all of them and start over. Good luck! Symantec programs never full uninstall, so the problem's still there when you reinstall. I finally uninstalled WinFax and replaced it with a shareware program that costs [price], is simpler and more intuitive in its operation, and actually works. In summary, wait for version 11.
Rating:
Summary: Modem Problems/Poor customer support.
Review: I purchased WinFax Pro 10. and installed it on my PC. The nexttime I tried connecting to the internet, I got an error message thatmy modem was tied up by another device(obviously WinFax). They have no free customer support; their support is very expensive. I solved the modem problem by uninstalling WinFax Pro. I will not install it again, as access to the internet is a million times more important to me than using WinFax. A waste of money. Several years ago I used software called QL2FAX and had no problems with it.
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