Rating: 
Summary: Horible Support, Even Worse product
Review: Do not buy this software unless you have deep pockets and don't mind spending lots of money on support. I don't want to sound paranoid but this software has bugs built into it to force you to call support. (did I mention the software come with 0 support) not 60 days not 30 days not even 1 day of support is included with the purchase.
And all the great services that the product tells you about cost additional with monthly fees.
Rating:
Summary: Thinking of upgrading?? Don't!
Review: Having used QB 99 for 3 years and being very satisfied, I recently upgraded to QB Premium 2002. As soon as the upgrade was in place, I discover that I must subscribe to the Basic Payroll Service ($ [money]annually) to view any of my payroll history. None of the payroll reports work without this service! All I want is a current tax table to compute payroll taxes for my 6 employees. $[money] a year is obvious price gouging to provide a simple data file that used to cost $[money] a year. Furthermore, QB Premium 2002 constantly needs Internet access to perform certain functions, which gives me the eery feeling that Intuit is scanning my QB files.
Rating:
Summary: Rip Off
Review: Having used QB 99 for 3 years and being very satisfied, I recently upgraded to QB Premium 2002. As soon as the upgrade was in place, I discover that I must subscribe to the Basic Payroll Service ($ [money]annually) to view any of my payroll history. None of the payroll reports work without this service! All I want is a current tax table to compute payroll taxes for my 6 employees. $[money] a year is obvious price gouging to provide a simple data file that used to cost $[money] a year. Furthermore, QB Premium 2002 constantly needs Internet access to perform certain functions, which gives me the eery feeling that Intuit is scanning my QB files.
Rating: 
Summary: Lousy tech and customer support!
Review: I have used Intuit products for a decade and a half, including Quickbooks and Quicken. They used to be one of the BEST customer service and technical support companies around. Now they are near the bottom! And I'm not writing this on a whim. I'm talking from years of experience with them. The past few years has been horrible.
They charge a lot of money for technical support now, which used to be free. When it was free it was great. Now that I'm paying an arm and a leg for it, they suck. The eSupport center that I paid good money to use has not worked for almost a half a year now and no one has been able to tell me why. In fact, they say it works when it clearly simply DOES NOT WORK!If you are a long time Quickbooks user you might have to stick with it because it is too time consuming and expensive to switch all your accounting data to new software.
IF YOU ARE CONSIDERING QUICKBOOKS FOR THE FIRST TIME, I WOULD SERIOUSLY CONSIDER GOING ELSEWHERE. The software is pretty good, 3, maybe 4, stars, but technical support and customer service as just as important as the software, and Intuit SUCKS in these areas. I would find an accounting system from a company who gives a damn about their customers AFTER the purchase.
Be warned!
Rating: 
Summary: VIEW FROM THE OTHER SIDE
Review: I have used QB pro for years with several small businesses and find it invaluable...until it has a problem. I am buying 2 copies of 2002 not for the upgrade, but because it might be cheaper than paying $40 for every 10 minutes ($240 hour????) of tech support to try to fix a problem that intuit does not guarantee to fix (compatibility of my otherwise fine QB Pro 99 with windows XP). This charge is absolute usery and does not have a guarantee! I would very highly recommend looking at the options if you are not a QB user already. I can't recommend other programs as I am trapped in QB (or rather Quicksand?), and to try to leave now could cause far more trouble than it is worth.
Rating:
Summary: caught in a leg trap
Review: I have used QB pro for years with several small businesses and find it invaluable...until it has a problem. I am buying 2 copies of 2002 not for the upgrade, but because it might be cheaper than paying $40 for every 10 minutes ($240 hour????) of tech support to try to fix a problem that intuit does not guarantee to fix (compatibility of my otherwise fine QB Pro 99 with windows XP). This charge is absolute usery and does not have a guarantee! I would very highly recommend looking at the options if you are not a QB user already. I can't recommend other programs as I am trapped in QB (or rather Quicksand?), and to try to leave now could cause far more trouble than it is worth.
Rating:
Summary: Thinking of upgrading?? Don't!
Review: If you like your current Quickbooks bank statement reconciliation, forget the upgrade. It vanishes, and you get an extended register instead. The package says all former reports plus updated ones, but call support and ask for the old one and the response is, "That isn't a valid question."
Currently running payroll on your version of Quick Books? You can't even use the one in QuickBooks Premier unless you pay extra to subscribe to their services.
Once you upgrade, none of your data will work on the earlier copy of Quick Books. You are toast.
Rating:
Summary: Forget about it!
Review: Intuit: one of the worst customer service companies on the planet. I have had serious problems with my tech support plan, which I paid a lot of money for, over the past 6 months. It took hours of phone calls over months to finally get someone to do something. You know what they did after all that? Gave me one month of tech support for free! How wonderful! What an insult! 6 months of down time on their eSupport, I have purchased their products every year for 15 years, I spent endless hours trying to get this resolved, and they give me 1 month! Also, when they say that with the Premier tech support plan that they GUARANTEE that you won't be on hold for more than 10 minutes, I was on hold for 45 minutes and finally had to hang up. I never did reach a tech support person. When I talked to them about it later, you know what I found out? "Guarantee" means nothing whatsoever. They wouldn't do anything for me. So do I think you should buy this product? Not on your life! Seek a software company that cares at least a little bit about the people who are keeping them in business (their customers).
Rating:
Summary: Sizzle Without The Steak!
Review: Quickbooks 2002 is just another opportunity for Intuit to extract a few more dollars from your bank account. This product features items that are hardly worth the price tag, and according to my CPA, features that will hardly be used by even the most sophisticated accountant. Customer support is horrible. I used Quicken and then Quickbooks for quite some time and was very satisfied. Many of my associates have complained about their difficulties involved in navigating Quickbooks. This has not been a problem for me. I don't have an issue with Intuit and I am not a disgruntled consumer. Quickbooks is a great seller simply because people don't know any better. Unfortunately, the newer versions have higher price tags and are couple with less than optimum customer support. I am now using MYOB, and I will tell you that it's like a breath of fresh air.
Rating:
Summary: RUN FOR YOUR LIFE!
Review: The telephone support is much too expensize to use for small businesses like the one I have. The e-support is a hassle because it requires wasting even more time than I have to give. The amount paid for Quickbooks plus trying to speak to a real live person plus the COST of speaking to anyone is far more expensive than hiring a CPA to take care all of this. If I knew what I know now, I would have avoided Quickbooks like the plague. Look anywhere else but here!
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