MYOB Firstedge

Rating:
Summary: As bad as it sounds
Review: I purchased First edge last year right after I bought my new I Mac. Love my Mac hate this software program! I agree with the other reviewers, no tech support whatsoever! I had use Quickbboks on my old PC but never could figure this thing out so I returned it! I wonder how much business MYOB has lost due to the no tech support rule. They could use a crash course in customer service. Will never purchase any products from this company again unless they change their policies!
Marcus Allison

Rating:
Summary: Oh what a dissapointment!
Review: I purchased First edge last year right after I bought my new I Mac. Love my Mac hate this software program! I agree with the other reviewers, no tech support whatsoever! I had use Quickbboks on my old PC but never could figure this thing out so I returned it! I wonder how much business MYOB has lost due to the no tech support rule. They could use a crash course in customer service. Will never purchase any products from this company again unless they change their policies!
Marcus Allison

Rating:
Summary: Mixed Reviews
Review: I was excited to install First Edge on my MAC and get busy setting up the accounting for my small graphic design business. The install went without a hitch. MYOB includes a lot of information about accounting in the box and after reading it all, I think I finally understand what double-entry bookkeeping is all about. Definately a plus.

The program provides most everything you need for a small business if you can figure out the somewhat weird interface you are presented with. Could stand improvement.

The biggest drawback to this product is the complete lack of tech support that ships with it. You get NO!!! support without paying [money]. I could not get it to link with my mail program to send email invoices and when I called, I was told I would have to spend [money] to sign up for 90 days of tech support. That [essentially raises] the cost of the program.

I am sorry I bought it. I have never purchased a piece of software where the manufacturer provided no help initially.

Rating:
Summary: As bad as it sounds
Review: I wish that I had paid more attention to the critical reviews above. Instead, I thought a Mac product had to be good. Unfortunately, though it advertises great things, one can't even save changed versions of the forms it provides. There is no call in number for initial free tech support. The email advice their tech support people sent me failed to solve the problem. I am sorely disappointed and ready to return the product to Amazon, which sold it to me.

Rating:
Summary: A Good Product that Could be Better, but POOR SUPPORT
Review: This product is probably OK for its target market, but could stand some improvements. I use it almost every day for bookkeeping purposes for both my small businesses (web design and book publishing).

HOWEVER, I was infuriated that there was NO tech support for this program. Instead I was told I had to PURCHASE tech support, and this would have cost me half as much again as I had paid for the program.

MYOB should charge a higher price for the product, instead of deceiving people into buying something that definitely needs tech support--at least for the first couple of weeks--and then trying to force them to pay extra for support.

I didn't pay for the support, and have made it thus far (about six months). I am planning to upgrade to either QuickBooks or MYOB AccountEdge at the end of this year.