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Rating: 
Summary: Disasterous tech Support and Crippling CopyProtection Scheme
Review: This is a real shame - this software "could have been great".Pros:
1.) "idiot proof" will copy a non protected (non CSS) dvd to a new blank DVD, shrinking it before doing so, so as to be able to fit on the smaller 4.7 GB writable DVD's. Will take HOURS to do this. Cons:
1.) tech support is almost literally non existant. Write them an email (I did) and get an automated response saying they now have extended phone support via a toll free line. Call the toll free line and get referred to a toll line. Call that toll line, get told that they are only open till 5 PM. Call back the 800 (toll free line) and get directed by there sales force to email them, so that you can get another automated email telling you to call till 11:45PM EST. Bottom line - if you have a day job that precludes your calling them during 9-5 and waiting in the cue - forget it. This happened to me.
2.) Software purchased "in the box" is recently largly defective, but pinnacle has not acknowledged this, nor done anything to fix it. I have an unusable disc - wasted $$
3.) Freeware and shareware available easily is actually vastly better. I would specifically recomend DVD shrink which is freeware to shrink your ripped DVD file down to size. DVD Shrink will do in 15 minutes what Pinnacle takes 4+ hours to do, and DVD shrink will do a dramatically better job.
4.) The program "Alcohol 120%" offers vastly better disc/drive emulation capabilities.
To really understand this stuff, check out one of the discussion boards such as www.afterdawn.com. Alternatively, if you want a shrink and burn program thats really simple and actually works - check out Intervideo DVD copy.
Rating:
Summary: VERY POOR SOFTWARE
Review: Yep, this one sucks. Zilcho technical support. And it simply doesn't work for the things it should work for. Dude, just for the hell of it I just checked their support site to make sure my question was not answered before submitting this review... there's actually no record of it now. Yay for a total scam!!! At least I didn't pay for it. But buying software that actually works will really eat into the money I saved buying this DVD burner. Lesson learned. To be more specific... I have yet to successfully burn ANY DVD which is then subsequently readable. The drive does function well within the XP environment however... it can read cds just fine for instance.
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