BrightStor ARCserve

Rating:
Summary: Stay Away
Review: The program works, but the documentation and support is horrible. Had I not worked with this product before I never would have been able to successfully install it. The installation instructions took up 1/2 a page in the manual and needed to be several pages long. Items such as device configuration, security on the Arcserve share and other items required to run the product were omitted. If you are a first time user, this is not for you! And don't even think of calling support unless you have a few hours to kill and like making long distance toll calls.

Rating:
Summary: Good program but horrible documentation
Review: The program works, but the documentation and support is horrible. Had I not worked with this product before I never would have been able to successfully install it. The installation instructions took up 1/2 a page in the manual and needed to be several pages long. Items such as device configuration, security on the Arcserve share and other items required to run the product were omitted. If you are a first time user, this is not for you! And don't even think of calling support unless you have a few hours to kill and like making long distance toll calls.

Rating:
Summary: Stay Away
Review: We have been using Brightstore (CA) products for the last 7 Years and that's about to change. Support is absolutely horrible beyond that of basic setup. TCO is very high for this product and reliability is not solid. We use Dell 128T and HP MSL5026 libraries, and we had to jump through a lot of hoops to get the software to run properly with very little help from support. The native database is extremely volatile and constant maintenance is needed to ensure good backups. I must admit running Brightstor with a single DLT drive connected to a server functions OK. But if you're going to be backing up High capacity, sensitive data, I would recommend spending the extra money for a higher end product. Poor support, weak web support, a lot of man hours, and unreliable with Tape libraries.