McAfee Quickclean 2.0

Rating:
Summary: McAfee Ships Defective Product
Review: Despite three attempts at installing this product under W98SE (updated) on one machine, and once on another, including adding QuickClean online updates, this product failed to operate properly.

A couple of hours on McAfee's online chat tech support produced only repetitive instructions to keep reinstalling, then the techie cut off the session. Earlier he stated McAfee does not replace defective product.

Additionally, there, are many key places where the sparse printed manual, and the online help do not agree with the runtime software.

Thus, we cannot suggest this program as useful for undoing application installations, or its other functions. Perhaps it does work if you can get a working installation disk, but don't expect to get one from the manufacturer.

Rating:
Summary: Didn't work as advertised
Review: I purchased this product in order to use a particular major feature that was advertised as including capabilities not found in a major competitor's product. When the feature did not work I used free tech support via chat and email and followed instructions they assured me would correct the problem. I received advice from approximately 8 different representatives with nearly the same number of solutions, including manual removal of prior McAfee installation from the registry, which took an hour. Detailed info was requested, but when I sent the email, it was returned to me as sent to the wrong address. After a week and about 5 hours of wasted time I contacted customer service and was given for "free" a telephone tech support contact that would ordinarily require payment. The tech support representative (reached after about 20 minutes on hold, and one cut off) said he had consulted with a developer who told him they knew that feature would not work. When I asked him why I was not told this by the other tech support reps, he told me the chat and email representatives are in India and South Africa and don't have access to the same information! He said I could probably tell by their names. I am returning the product for a refund.

Rating:
Summary: Does not work
Review: Product is simply horrible. After 2 attempts to get it to work, I just gave up. Apparently, this product is still rather buggy and the folks in on-line help have no clue. To make matters worse, they don't have telephone help unless you are willing to pay. Call me crazy but I think it's the company responsibilties to provide personal support for free. On-line help doesn't work well because you constantly have to reboot in order to see if the problem is resolved.....which terminates your connection to the help desk.