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TurboTax Deluxe 2002

TurboTax Deluxe 2002

List Price: $39.95
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Product Info Reviews

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Rating: 1 stars
Summary: TurboTax is TurboScrap
Review: Never will I purchase this product again. Their activation code allows the program to be installed on 1 pc only! Goodbye Intuit!

Rating: 1 stars
Summary: Just say no! to c-dilla reg worm
Review: I talked to tech support at Intuit. If you run XP, c-dilla is there to stay!! I'm still going to use it this year but i'm putting it on the kid's computer (running ME) because I'll be reformatting it soon any way.

Rating: 1 stars
Summary: Changes your software without your permission JUST SAY NO!
Review: I had used TurboTax for serveral years without incident. It worked OK, but every time they 'enhanced' it, I found it more difficult to use. The interface gets more confusing every year (I support PC's for a living so it is not a matter of unfamiliarity).

Then last year TurboTax upgraded Internet Explorer without asking me if that was OK or even warning me they were about to do it. There is nothing worse than some install program telling me what versions of other programs I have to run. My complaint to them didn't even warrant a email from an auto-responder.

This year I see that Intuit is further dictating what I can do with my own computer.

Goodbye and good riddance to Intuit and TurboTax.

Rating: 1 stars
Summary: Just Say NO!
Review: I purchased TT Deluxe as usual this year, only to find out the copy protection is a NIGHTMARE! My installation did not work out right the first time, and then I found myself stranded on the telephone waiting for a tech support person who never responded after waiting 1 HOUR! I finally gave up and bought Tax Cut Deluxe, and had no problems. Save yourself some money and lots of aggrevation, and go straight to Tax Cut. It's a great program, easy to use, and the data from TT migrates right over without a hitch!.

Rating: 2 stars
Summary: Didn't dare reinstall on failure
Review: When trying to update Turbotax somehow one of the download files got corrupted and it got stuck in this endless nasty loop, where it couldn't patch and couldn't update. Every time I started I had to go through this routine. NORMALLY since I had just installed the software I'd do a clean install and be happily on my way. However, with the new copy protection scheme they are using (and IMPOSSIBLE hold times) I was too nervous to try it, because it sounded like you'd quickly be forced into purchasing 2,3,4 or even five copies if you had to reinstall.

Also, whenever something doesn't work on my system I am always worried now that the copy protection is causing it. I can't wait till I can STRIP Turbotax off my computer and be back to a clean and safe system. Next year I'll be getting taxcut, and hopefully it won't be so invasive.

Rating: 1 stars
Summary: Activation nightmare
Review: I installed turbotax and it went fine. Then I bought a new hard drive and reinstalled all my software. The activation that turbotax now requires bombed. Technical support was absolutely no help. And there are parts of this program that hide on your hardrive even after the uninstall....terrible product. After 10 years of buying turbotax, i will never purchase it again. I am switching to taxcut.

Rating: 1 stars
Summary: No Way To Treat Loyal Customers
Review: Have been a loyal user of Turbo Tax since 1997 but no longer. Their product activation was a nasty surprise. The thing runs in memory even if you are not running the program. Now they offer an uninstaller but it also disables the software. This forces the user to suffer the indignity of having [C-Dilla] running on your system if you want to use their product. I for one don't want this so I have switch to TaxCut and recommend others do the same.


Rating: 1 stars
Summary: Program won't run on my 500 mhz celeron runing Win98 SE
Review: This product is full of bugs. Program consistantly crashes on my PC. Gives a KERNELL32.DLL windows error. Have utilized the chat 'support' 5 times. Techical support twice told me problem would go away if I reinstalled program. Other times instructions were to remove files from cache and erase & copy system files. Program still does not run.

After I purchased product and could not get it to run I read some reviews on this site. One person posted that program has known bugs win Win98 second edition. Specifically asked tech support this question and tech did not address issue. Did not confrim or deny problem.

Have wasted many hours with thier 'tech support.' Tech told me I needed to "update" my operating system. Have all updates for Win98 on my system. Other rudimentary solutions were check system resources, run scandisk, and defrag drive. All these things I did, installed and resintalled three times and product still doesn't work

Turbotax claimed that they offer 24hr online tech support, but as of 2/1/03 1:15 pm eastern time if you try to get chat support, you get a message "support is only available 8AM to 5PM PDT Mon to Fri." I smell a dead rat. Throw it in the garbage and get your money back.

Rating: 1 stars
Summary: I returned TurboTax and bought TaxAct
Review: I use Turbotax on a stand alone computer, no networks. It took Intuit until two years ago to get TurboTax to the same level as the Pearson tax software whom they bought and screwed-up for eight years. Now here we go again. Whether because of SafeCast or some other new glitch intrinsic to TurboTax, TurboTax now tries to command my computer to connect through the Internet without my consent. My software firewall goes nuts and bogs down everything. You have to reboot and go through this nitwittery everytime you load TurboTax unless you give TurboTax unfettered access through all the firewall safeguards or turn-off the firewall. If you refuse consent through your firewall, TurboTax locks up the computer. I don't have that firewall problem with any other program. Don't buy TurboTax until they correct this mess.

Rating: 1 stars
Summary: Forget it......
Review: I spent 3 hours trying to activate the software, customer service was useless, tech support is a toll call (I gave up after 30 minutes on hold),and their final recommendation was to get a refund and try their online service. After being a Turbo Tax user for years, my recommendation now is to try the competition. Intuit has decapitated a great product.


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