Rating: 
Summary: Upgrading to 2002 has been a nightmare
Review: I have been using Quicken for years and usually upgrade from the previous year. When 2002 Deluxe was introduced I purchased the program and did the install. Then the nightmare began. During the conversion I lost an incredible amount of data. After calling customer service (an ordeal in and of itself) I was told that this is not an uncommon problem. Their solution was to enter the old data for the previous year transaction by transaction.After almost six months of using the "upgrade" I've run into one bug after the other. Data mysteriously disappears and reappears. Statements that I thought had been reconciled correctly turn out to be incorrect when subsequent statements are reconciled. The program crashes on both NT (an iron horse of an operating system) and 2000. I'm constantly prompted to synchronize with Quicken.com even though I've synchronized. I won't even talk about the amount of advertising built into the product. And that brings me to the last item. One would think that with the amount of advertising and promotion built into the program that Intuit could provide at least a basic level of techinical support for what is an unbelievably buggy program. Their support can only be described as shameful. SHAMEFUL. It feels downright scammy when you call. Even the agents are often embarrassed by their system. There was a time when Quicken was a great product with great service. I guess that now that it has a stranglehold on the personal financial software market we can look forward to even more dreadful customer service. Thank God for Amazon because I thought I was the only one having this kind of trouble.
Rating:
Summary: Visual improvement, BUT
Review: Like other reviewers, I have used quicken for many years, and the 2002 program has a much nicer look and feel. The install went well and was easy. Unfortunatly, the program has some serious bugs, I also found the Net Worth, Balance Sheet, and other "Balance" reporting reports completly erroroneous. I too was unwilling to pay 1.95 per minute to assist Intuit in de-bugging their code. I was given the program by my bank and am attempting to get their help in getting Intuit to do something. I am probably going back to 2001. I would not recommend using this product until the bugs are worked out.
Rating: 
Summary: Great Financial Tracking
Review: Intuit has made a great product greater, or so they claim. I would agree with them on this except for one thing: they didn't mention that some banks charge for account data submission. This means that some banks charge you if you want to get access to your financial records in Quicken format. Other than that, Intuit did a great job with their software. Its easy-to-use interface and helpful wizards are appealing to first-time users of Quicken. Powerful tools, such as up-to-date checkbook balancing, can make your life easier. I would certainly recommend this to consumers over Microsoft Money.
Rating: 
Summary: No better way to manage your money
Review: I have been using this product since 1991 and have never had a problem. There is simply no better way to manage your money. This is the best financial software available and the folks at Intuit know what they're doing. If you're even thinking of buying Microsoft Money, compare and save yourself a lot of time and money and buy Quicken.
Rating:
Summary: Poor support costs $
Review: Hi, Being and optimist, and creature of habit, I have been an intuit customer for years. Either my transaction database has grown beyond the limits of quicken, or this product has gotten progressively worse. Tonight I just got a "QW.exe has caused faults and windows is shutting it down." I called quicken for customer support, and ended up spending almost $100 PLUS TOLL CHARGES to get help to the point where I could load a backup; nevermind I lost all of my intervening data .... I have also historically had problems porting quicken into turbo tax. Most stuff imports ok, but never everything going perfectly. Finally, my opion is the Intuit products are not all that "intuitive" when it comes to the user interface and figuring stuff out.
Rating:
Summary: Great, but with bugs
Review: Quicken 2002 is a nice program to have if you like to have great control over your finances. You can track your spending down to the cash you have on hand, and easily create reports based on that spending. Be warned, however, to not run a 'validate' on your data that is not backed up. When you run a validate it purges bad data without confirming that is what you want to do. Otherwise, great program!
Rating: 
Summary: I could NOT get the REBATE
Review: Don't let the rebate fool you. Intuit does not honor a rebate for this product unless it is bought and download from them!!!
Rating:
Summary: Good Product
Review: I have found Quicken 2002 Deluxe very easy to use. It helps organize finances (e.g., create online accounts, all types of planners, balance your checkbook; reconcile your bank statement, track investments 401k, IRA(s), and Savings Bonds. It even has a simple way to track you paycheck income and deductions. System Requirements
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- 100% IBM Compatible, P90 Minimum
- Windows 95, 98, 2000, Me, or XP
- 24MB RAM Minimum, 32MB RAM Recommended
- 67MB free hard disk space
- Microsoft Internet Explorer 5.5 (is included on the CM ROM)
- Double-speed CD-ROM drive
- VGA with 256 colors minimum (SVGA 16-bit color recommended)
- Sound board and speakers recommended
- Works with any printer supported by Windows 95, 98, 2000, Me or XP
- 14.4 Kbps or higher modem required to access online features; 56 Kbps modem recommended Here are some of the Quicken 2002 Deluxe features:
-------------------------------------------------- Down load your data from over 1700 financial institutions, to include: Fidelity, Merrill Lynch, and Charles Schwab (This feature does require Internet access e.g., a modem). You also have the ability to setup up alerts and watch list for your investments. Plan and prepare for taxes: The tax tracking and planning tool help you "ease" the pain at tax time. Set up planners to estimate how much home you can afford, create budgets, figure when you can retire, set up a college planner, etc. Set up accounts for various types of loans to include home, car, basically define any loan account desired. Set up online banking (e.g., pay bills, get a copy of your credit report, set up to get bills on line, etc.) The program gives the user the ability to setup and define passwords for files and transactions (that are date specified). The user also has the capability to store online account PINS that are protected with a password. Therefore when a financial institution request a PIN, Quicken prompts you for your PIN vault password, and provides the PIN as needed. The program has all kinds of report at your disposal for all of your accounts to include the capability to create graphs, pie charts, and etc. so you can easily view your accounts.
Rating: 
Summary: Quicken Degraded the Usefulness of their product.
Review: I previously owned Quicken 6 Deluxe and upgraded to Quicken 2002 Deluxe in April 2002. This review will compare the 2 versions of Quicken. The checkbook ledger capability of the program is good. If that is all you want, 2002 will be okay for you. I like the ability to download credit card transactions. In 2002 the usefulness of downloading brokerage investment information is useless to me because even with the information download, the detailed maintenance is too time consuming. I like the simple maintenance of the Asset type account. I really liked the financial planning feature of 6. It was easy to enter financial data and the the financial planning software would optionally print out detailed expense, income, etc. reports and graphs in either current dollar or future dollar values. 2002 does not support any of these features. In 2002, maintenance of account information for the financial planner is very time consuming. Future dollar reports do not exist. Detailed planning reports do not exist. One of the uses of the detailed reports was to perform a sanity check on the financial planning output. It is always possible that I am overlooking how to do the things I want to do, but if so, the instructions and user interface do not make the job easy. If you want good financial planning software, look elsewhere, like Quicken 6.
Rating:
Summary: Horrible user interface
Review: 1) You cannot choose your own colors. They give you a choice of several pre-defined color schemes, all of which are guaranteed to hurt your eyes. Intuit, I purposely chose my preferred colors in Windows Control Panel, please use them (and that includes for the "Web-Page" views like the start screen). 2) You can only see one view of your data at a time. The "Window" menu is simply not there. So you can forget about looking at your checking account and your loan account registers at the same time. 3) You cannot rely on your keyboard to navigate the views. This means that you have to repeatedly switch between your mouse and your keyboard as you enter data. 4) Reports are consistenly displayed with columns that are not wide enough to show your data (even the Date field). This means that you have to manually adjust the columns every time you generate a brand-new report. 5) In the registers, a new window appears at the bottom to display your "Bills & Scheduled Transactions". There is an option to turn off this annoyance, but the next time you start Quicken you can rest assured that it will be back to take up valuable screen space. 6) On the start page, your "Bills & Scheduled Transactions" section will show upcoming bills too soon and some of them will be flagged as overdue even though that is simply not true. 7) After years and years of upgrades, and now Quicken 2002 itself is on bugfix #2, it's amazing that their user interface is still so bad. I shudder to think that the people at Intuit are actually proud of it. 8) The application in general is a resource pig, filled with too many gimmicks (such as unsolicited advertising).
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