Personal Record Keeper 5

Rating:
Summary: Update to previous review/ Nolo Press Customer Service
Review: After Nolo Press received my review, I was contacted by their customer service department. I was told that since the software did not meet my needs, they would gladly refund my money. I purchased the software from Amazon and no longer had the receipt, but that was not an issue for the folks at Nolo Press. Nolo Press customer service gets 5 stars!

Rating:
Summary: Update to previous review/ Nolo Press Customer Service
Review: After Nolo Press received my review, I was contacted by their customer service department. I was told that since the software did not meet my needs, they would gladly refund my money. I purchased the software from Amazon and no longer had the receipt, but that was not an issue for the folks at Nolo Press. Nolo Press customer service gets 5 stars!

Rating:
Summary: Money wasted
Review: I am extremely disappointed with Personal Record Keeper 5. This item was purchased because we are military and constantly moving. It is imperative that we have good records of our household items due to the occasional loss of entire housholds during a government move.

While there were indeed many categories to list household items, there was no place to scan a photo or document. There is a box to tell me that there IS a photo of an item, but I assume that I am to store it in a shoebox. There is also a section to list military records and awards. It's a very nice thought but I don't think the Army will take a printout as proof if something should happen to the documents. Address books normally come with the software already on your computer. Pet records request that you list your pet's "personality", but there's no place to list shot records. The family member record format is better left to geneology programs. After about the hundredth time I was asked to input the location of a document, I wearied of typing "in the filing cabinet where it oughta be!"

This software is only for the organizationally dysfunctional stackers or junk drawer filers. If you have even somewhat tidy filing drawers, this program is completely unnecessary. The money is better spent on some new file folders.

Rating:
Summary: Money wasted
Review: I am extremely disappointed with Personal Record Keeper 5. This item was purchased because we are military and constantly moving. It is imperative that we have good records of our household items due to the occasional loss of entire housholds during a government move.

While there were indeed many categories to list household items, there was no place to scan a photo or document. There is a box to tell me that there IS a photo of an item, but I assume that I am to store it in a shoebox. There is also a section to list military records and awards. It's a very nice thought but I don't think the Army will take a printout as proof if something should happen to the documents. Address books normally come with the software already on your computer. Pet records request that you list your pet's "personality", but there's no place to list shot records. The family member record format is better left to geneology programs. After about the hundredth time I was asked to input the location of a document, I wearied of typing "in the filing cabinet where it oughta be!"

This software is only for the organizationally dysfunctional stackers or junk drawer filers. If you have even somewhat tidy filing drawers, this program is completely unnecessary. The money is better spent on some new file folders.

Rating:
Summary: Re: Nolo Press
Review: I read the initial review of Personal Record Keeper 5 by Suzanne Whalen, and so was hesitant to go ahead and purchase this, even though other reviews I've read have been so positive. Then I read her next updated review, and felt I had to write. Finally, a software company that cares about it's customers-how refreshing!!! It is nice to know that if a product isn't what you expected that a company is not only understanding, but proactive in making it right. It's too bad customer service for most software and computer companies is a lost art. I will not hesitate to buy any Nolo products in the future!!

Rating:
Summary: Re: Nolo Press
Review: I read the initial review of Personal Record Keeper 5 by Suzanne Whalen, and so was hesitant to go ahead and purchase this, even though other reviews I've read have been so positive. Then I read her next updated review, and felt I had to write. Finally, a software company that cares about it's customers-how refreshing!!! It is nice to know that if a product isn't what you expected that a company is not only understanding, but proactive in making it right. It's too bad customer service for most software and computer companies is a lost art. I will not hesitate to buy any Nolo products in the future!!

Rating:
Summary: I Should Have listened To Susan
Review: I should have believed what Susan had to say about this product. It is a waste of money. Hard to navigate and not even an address / contact book. You have to go through file after file and folder after folder to get what you want. Very dis-satified and I welcome contact from the Company to discuss.