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TurboTax Deluxe 2002

TurboTax Deluxe 2002

List Price: $39.95
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Product Info Reviews

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Rating: 5 stars
Summary: Great product
Review: I am a techie that know hardware and software. This is a great all around product. I have been using it the last 5 years and will be using it for the next 5, 10 ..... years.

This product makes doing taxes a non-issue. After all, how much is you time and stress-free of doing taxes worth?? To me, its worth more than $... dollars (that's how much difference compared to TaxCut).

Rating: 1 stars
Summary: TurboTax Test Results Uncover Real Problems
Review: The copy protection is a step far away from ease of use and longer term raises real concerns over being able to access your tax records a few months or years from present when you've upgraded your PC. Detail review of what Intuit has actually done -- "TurboTax Test Results Uncover Real Problems"

Rating: 1 stars
Summary: Turbo Tax - Just say no to activation!!
Review: After using Turbo Tax in 2000 on my IMAC with Virtual PC,
I bought Tax Cut for the MAC on CNETS recommendation in
2001. Tax Cut was so buggy I switched back to TT.
The activation software sabotages my windows emulator
and prevents the program from running. Installation was
flawless, but it won't run. PC requirements in TT ads
don't mention not running in PC emulators. I found
that out after opening the box. No one should have to have
software activated. We already paid for it. Intuit refused to
honor the 60 day "Unconditional Warranty" so I filed a complaint with the Silicon Valley BBB for a refund. All we want is software that works and gives us no hastle. I hope
a competitor that with stable software puts Intuit out of business.

Rating: 1 stars
Summary: DO NOT BUY!!
Review: I've used Turbo Tax for the last two years with no problem. This year it is pure junk. Nothing but problems. Tech support is totally useless. I will never buy again.

Rating: 2 stars
Summary: Soon to be former TurboTax Customer
Review: The "free" Federal e-file that you had to send in a rebate form for and the ads both scattered on my desk-top and within the program itself were bad enough. The product activation [program] this year was the last straw for me. After using TurboTax for many years, I don't plan to continue with it next year unless this stuff goes away. At least [C-Dilla] hasn't caused adverse affects to my PC system so far. A women I work with wasn't so lucky. Her system was so hosed up after installing TurboTax that she ended up having to re-install Windows/ME. I would have given this a single star but functionally the product was fine other than the annoying ads you have to go thru when doing your return. From what I hear though, TaxCut has similar functions without [C-Dilla].


Rating: 1 stars
Summary: Too many problems with Intuit
Review: I only bought this one because I didn't want to learn a new product and possibly not being able import prior years' tax returns. My original order hadn't arrived at the end of January so I contacted Intuit through their preferred method: Instant Messenger. It was like talking to three or four different people all at once and neither one of them knew what the previous one had said. They also ended the conversation abruptly which amounts to hanging up on me. Furthermore, there was no coupon for the promised free State tax return in the box. Next year it will most definitely be a different product.

Rating: 5 stars
Summary: TT is still the best tax prep software!
Review: Most of the negative reviews don't address what matters to me the most - how well the software does at preparing my taxes! I haven't had any of the alleged problems cited in many of these posts. Even if I did, I'm not sure I can blame it solely on TT or CDilla. But I know this - I love being able to get my bookkeeping data from Quicken directly into TT and I love the online features as TT connects to my bank and my brokrage firms and my employer to automatically download my tax forms, and I love the online filing, and I love the year-to-year consistency I have.
Most of these claims are just bogus complaints by folks who're mad at Intuit. Yeah, Intuit's tech support hasn't been the best, but know what? I've NEVER had to call them! It'll take alot more for me to change! TT still RULES!

Rating: 1 stars
Summary: Top 10 reasons to avoid TurboTax this year
Review: 10. TurboTax installs a trojan that will not be completely removed from your hard drive by the normal TT uninstall. SafeCast writes to an area of the hard drive not typically used by Windows. Formatting your drive will not even completely get rid of it! Which, I suppose, is good...because TURBOTAX WON'T RUN unless the trojan (CTSVCCDA.EXE/CDAC11BA.EXE) is running. That's right; you can't remove the trojan without disabling TT. If you think you removed it, but TT still runs, you haven't removed it; check out the programs running on your computer and you'll find CDAC11BA.EXE.

9. TT support on this subject has been slow to react and, if you want to talk to a human, costly. It took Intuit's support a month of customer complaints before they even acknowledged an issue. Intuit's support staff told me I could remove SafeCast without harming TurboTax; good thing I didn't. Want to talk with an Intuit rep over the phone? Be prepared to whip your credit card out. Check out the prices for Intuit's phone support. Nope, it's not free--far from it. And plenty of stories on the net say that once you get through, you get the same stock answers that appear on Intuit's web site.

8. Uninstallers packaged with TT likely don't do the whole job. TT now comes with three uninstallers. The first, and most obvious, uninstalls TT without touching SafeCast. The second is the SafeCast uninstaller accessible from the Add/Remove programs dialog, and it doesn't do the trick. The third is the recently crafted SafeCast uninstaller, available on Intuit's web site. Internet reviews haven't yet indicated that this third uninstaller removes all traces of SafeCast. I'm doubtful. If a disk format won't completely remove SafeCast, why would Intuit's uninstaller? It's possible; I just don't think it's likely.

7. Intuit maintained its infallibility on this topic, and still does! Check out the TurboTax support site's product activation propeganda. All the while that customers are making complaints about SafeCast, Intuit insists there is no issue. I think they still don't get it, or at least they claim not to. What software issue will Intuit deny next?

6. Less focus on the customer than on making a buck. Did they think customers wouldn't notice these extra processes eating CPU, disk, and RAM, even when TT wasn't running? Why didn't they spend their time developing something we could use? Does Intuit really think I want shortcuts to ads on my desktop?

5. Removing the trojan would have likely been easy...but Intuit won't budge. Macrovision's SafeCast propeganda site shows how simple it is to add a SafeCast wrapper around a program. I'll bet (I have no proof) that Intuit could have distributed a patch that simply refrained from adding the SafeCast wrapper, thus ending this grief. At most, assuming a good design, they'd have to fix one chunk of code. But Intuit won't back off; they're more interested in making a buck.

4 If TurboTax stays #1, this bullying is here to stay. Even a huge backlash is hardly enough to budge Intuit on this issue. What's to say they won't find still worse ways to eat resources on our boxes next year? Maybe they'll deny that some other problem exists. Maybe the bullying spreads to other Intuit products. They've lost my trust on their software; why should I trust them to handle *my taxes*?

3. Users can't reasonably use a single TurboTax license to edit taxes on two PCs. Well, Intuit says you can...as long as you don't need to directly edit the tax forms. This is impractical for many users, especially for state taxes where the software isn't as robust. Oh, and as long as you don't need to print from both PCs. Geez, that could have been made a little more clear at install time. A big, pretty box clearly saying so would have been nice--one at least as big and pretty as the advertising TT displays for complementary products.

2. There are CD burner disability rumors on various sites discussing this year's TT. Both Intuit nor Macrovision are saying (on their respective web sites) that these are false rumors. Could be; I haven't had a problem with my CD burner. But who has more to gain, Intuit or Joe Consumer? I'll bet that time will show these rumors to be true for some hardware.

1. And the number one reason to avoid TurboTax this year: Other programs (TaxCut, TaxAct) carry no trojans and are cheaper! Spare yourself the headache; I wish I had. Like a lemming, I bought TT this year because I'd been happy with it in the past. I sent the rebate forms in before I noticed CDAC11BA.EXE running on my PC; by then it was too late. Using the 60-day return is now pointless for me because my PC is infected by SafeCast, so I'm going to stick it out and hope that TurboTax eventually has a true uninstaller. I'm not holding my breath. And I'm NOT buying TurboTax, or any other Intuit product, next year.

Rating: 1 stars
Summary: TurboTax Quality Hits Rock Bottom
Review: I have been a loyal TurboTax customer for 5 years, but after this year's experience, I will never buy it again! Not only did I experience activation problems, but I found several bugs in the State program. Contacting Technical Support was a joke. They want $ to talk to a real person or you can use their free online chat. They actually told me to boot my machine in safe mode in order to get the software to activate properly. I made a web page on geocities.com/turbojunk2002 with the full account of my experience, including the dialog from the chat sessions. It's worth checking out if you want a good laugh (at my expense). Do your self a favor this year and DO NOT BUY TURBOTAX!

Rating: 1 stars
Summary: Glad I read the reviews
Review: I've used TurboTax for 4 years. This year I was getting ready to buy it again. Came to amazon to check price and began reading the reviews. Boy did they scare me. I decided not to take the chance and checked into TaxCut. Boy I'm glad I did. Just loaded it and began using. Spent about 2 hours and finished 75% of my taxes. I was worried it would take me forever. The sofware loaded on my W98 great. Imported last years TT fine. Updates over cable modem went without a hitch. It did freeze once in the middle of adding a capital gain (actually a loss). Restarted, went back to the form and it had saved all entries up to the crash. I love it. Better than TurboTax. It seems like the interview is more thorough. Glad they forced me to change!


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