Rating: 
Summary: On to TaxCut and Money 2003...
Review: I have used Intuit products for many years without giving a thought to seriously considering the competition. All has changed with Intuit's new policy. When I discovered this morning what it would take to install and use Turbotax to do my 2002 taxes, I immediately aborted the install and purchased the TaxCut product which, while not as slick as Turbotax, is not invasive to my PC and doesn't presume that I am going to rip the vendor off by illegally copying or using their product. I'll be returning my copy of TT-2002 tomorrow to Intuit's San Diego returns warehouse. I guess I will also consider migrating off Quicken to Money 2003 since that comes packaged with TaxCut has received very good reviews. Intuit has indeed opened the proverbial "Pandora's box"!
Rating:
Summary: One click update not working
Review: I am a long time TurboTax/Quicken user so I decided to give Intuit the benefit of the doubt once they posted the program to remove C-Dilla when you are done with your return. However, even though I have installed and activated successfully, when I try to update the software, nothing happens. I tried the manual update, but it told me that "the old file was not found, and a file by the same name was found, but its contents did not match." Chatted with Intuit support, deleted a file, uninstalled, reinstalled. Same problems. All they could offer was a phone number to call to request an update by mail. A friend also had the same problem and waited 30 min on the phone to request the update. No Thanks! What if it were April 15 -- you can't wait for an update by mail!! After Intuit struck out, I tried connecting using a 56K modem instead of through my DSL router. Connecting this way, I could update. But this only worked once. Program also randomly exits with an error on startup. Bought TaxCut -- no problems so far. TurboTax has a better UI, but I no longer have confidence in being able to successfully prepare a return in a timely manner.
Rating:
Summary: Not recommended, seek alternatives
Review: TurboTax is a unique product because it's essentially expire-ware, use once, before April 15, then not again. On the other hand, you have an expectation that it will work well. While I've been using the product for over seven years, I can no longer recommend this software. In fact, would encourage people to seek alternatives. First, TurboTax has become too bloated. During several operations it tries to upsell you to other versions of TurboTax or paying for advice. For example, we had some consulting income and now it wants us to shell out an additional forty bucks for the home and business edition in order to do the incremental work on Schedule C. I am very offended at feeling like Intuit is trying to extricate additional ransom. Just give me the form. Second, navigation is terrible. They've fattened it up so much with questions about all the weird permutations (employee stock options, railroad taxes, etc) that I spent twice the amount of time last year just trying to skip over stuff that doesn't apply. Third, transferring data from previous returns, and even Quicken, is still largely a hack. The data is incomplete and thus unreliable. Furthermore, they lack an obvious bit of functionality: opening last year's tax return. Since the IRS requires me to keep records for at least three years, I have an expectation of being able to see what I did on last year's return without having to reinstall the previous version(s) of Turbo Tax. The only thing import does is saves me from having to type in a bunch of social security numbers. Downloading information from banks and payroll providers seems like it would be a great idea, but I spent more time than I should have going back and correlating the numbers to th eforms. In a couple of cases, the brokerage data they downloaded disagreed with what I had on my statement. I'd bypass this in the future. Finally, there's the issue of copy protection. Intuit installs SafeCast without telling you. Unless you seek out to remove it, it stays on your machine. I cannot recommend this software. Intuit has the right to make a buck, but clearly they despise their customers by spending more time on registration and cluttering my desktop with cross-selling than making the product work. Until they make import reliable, let me open last year's return, and stop bombarding me with ads, I will no longer purchase Intuit products.
Rating:
Summary: -5 minus 5
Review: I hope I will get money back in Costco. Will never use it again.
I did not activate it and just hope they will go out of business.
Will not ever use it again, not even for free.
rk
Rating: 
Summary: Could not activate. No more Turbotax for me!!
Review: I bought Turbo Tax 2000 deluxe and attempted to install it on my PC. I could not get it to activate. I tried to call tech support and they told me the serial was pirated. I asked them what they doing selling pirated software to me and other faithful Turbo tax customers. I was not about to mess around. I needed to get me return done so I got a refund and bought TAXCUT. Does the same thing and does not mess with your PC with SPYWARE!!!.
Rating:
Summary: Product Code Woes
Review: I've been using TT since it was Parson's Technology's Personal Tax Edge in the early nineties. It has always been an excellent program. This year, after unboxing the disc I'd purchased at Sam's Club about two weeks ago, I realized it had no product key code printed in the space provided. Simple problem, or so I thought, until I reviewed the FAQ's on the TT website. I Entered into chat with techsupport to explain my view that sending the disc to them and waiting for a return was unsatisfactory(postage fees notwithstanding.) They were so responsive, I'm now leaving for Sam's to swap it for TaxCut, much as I loathe Block!
Rating:
Summary: Where's the download copy?
Review: I guess I'll be waiting til after tax season for the download copy. working overseas I've bought the download version over the net for the past five years, but Intuit doesn't want to support it this year. Forcing users to use the WebVersion which is terrible slow with out limited bandwidth here in Asia. I agree with the other reviews here Intuit customer support needs some serious CRM lessons. I contacted their customer support and was told that the poduct was ready for download but wasn't given a link to it, and when I asked for the phone number I was told they only have 800-numbers. Try dialing that from China!!
Rating:
Summary: TurboTax will not print to a shared printer
Review: TurboTax 2002 will not print to a shared printer. TurboTax 2001 did, but suddenly Intuit has decided that home networks are a thing of the past. Who would possbily want to print to a shared device on a local network? I've confirmed this with their tech support and posts to newsgroups. They insist this is not a bug. The software "does not support networks". So they can figure out how to efile my claim on the internet, but they can't use standard MS libraries and functions to print a copy of my return? Even the worst shareware programs no how to use a shared printer. So now I have to waste at least an hour of my time, probably more, to set up my printer on this machine so that I can print my efile documents. What a hassle. Of course, if I could just install the software on another machine, it would be simple...but don't get me started on their activation scheme. This was my second, and last time to ever purchase TurboTax. I can't believe the arrogance of Intuit. What an outrage! What was such a great program last year is such a nightmare this year. Never again. Anytime I've saved I've completely lost trying to use my printer.
Rating: 
Summary: Has to be connected to the internet..... the slow way
Review: My taxes seem to have come out okay.... My problem borders on the "how dumb can this program be" side of things. The program requires an internet connection to register the software and it insists that an update is also highly recommended (fine, whatever). Then the software can't recognize my highspeed connection! I had to disconnect from my fast connection and install a modem so I could connect on a dial-up. Then spend an hour on a slow dial-up and not be able to use my phone. How stupid can a program be to not be able to recognize an always on internet connection in the year 2003. After reading the other reviews I suspect it is just one more problem with the design.
Rating:
Summary: Junk
Review: I'm switching to TaxCut this year. I have been a loyal Intuit customer for years. No more.
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