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Rating: 
Summary: Can't Do Simple Math
Review: My company sent out an invoice with a "Balance Due" line that was $2,000 less than it was supposed to be, because--according to our vendor/tech support people--write-offs and reversed payments are "buggy." The math was fine right up till the "Balance Due" line, and then it simply ignored a reversed payment, which, in the mass of invoices going out, got missed. Thus time must now be lost every month double-checking invoices to be sure the totals are right, which is completely unacceptable for any business.Also: the program is remarkably anti-intuitive, and figuring out how to accomplish even simple tasks will challenge the resourcefulness of even the cleverest among us. Often, accomplishing one task means going through two different routines, located under different menu drop-downs. We have found that having a tech-support contract with a local vendor is an absolute necessity even to get the simple stuff done. Why this program is as dominant as it is has me completely mystified.
Rating:
Summary: Can't Do Simple Math
Review: My company sent out an invoice with a "Balance Due" line that was $2,000 less than it was supposed to be, because--according to our vendor/tech support people--write-offs and reversed payments are "buggy." The math was fine right up till the "Balance Due" line, and then it simply ignored a reversed payment, which, in the mass of invoices going out, got missed. Thus time must now be lost every month double-checking invoices to be sure the totals are right, which is completely unacceptable for any business. Also: the program is remarkably anti-intuitive, and figuring out how to accomplish even simple tasks will challenge the resourcefulness of even the cleverest among us. Often, accomplishing one task means going through two different routines, located under different menu drop-downs. We have found that having a tech-support contract with a local vendor is an absolute necessity even to get the simple stuff done. Why this program is as dominant as it is has me completely mystified.
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