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Rating: Summary: Stay Away! Review: I had almost the exact same experience as the first reviewer - my first drive lasted about six months - and then failed. I lost *ALL* my data - Western Digital techs would not even discuss possible ways to recover it.They shipped me a replacement drive which I have had for all of a week - it too is dead. Unbelievable. The tech I spoke to told me that Western Digital strives to keep the failure rates on its drives to between 5% and 20%. So apparently they feel they've succeeded if only one in five of their drives dies! Never again will I buy anything from this horrible manufacturer.
Rating: Summary: Stay Away! Review: I strongly recommend you DO NOT BUY this drive. I bought one and it failed within 2 months. I needed a replacement right away so I bought a second one when I shipped the first one off for warranty repair. After 5 weeks, the second drive also failed. At the advice of a service technician at the store where I bought the drive, I opened up the plastic case and removed the disk mechanism to put it in a different case and see if I could recover any of my data (my brother's wedding video, etc. - over 200 hours of work) I LOST ALL MY DATA. It turns out the drive mechanism itself had failed even though I had not moved it or unplugged it since I purchased it -- this was not a case of rough handling. Western Digital returned the drive unrepaired because I had opened the external case of the drive. Their web site talks about voiding warranty by tampering with the label on drive mechanisms, but I hadn't done that. I had simply opened the external case and removed the drive mechanism to try to recover my data. After two failed drives from Western Digital, I'm out $...+ and all my data. Western Digital's return policy is not helpful to end users. It is designed to make it easy for their technicians. I will certainly never buy a disk drive product from Western Digital again. I recommend you look elsewhere for an external firewire drive, and choose one that has a fan and isn't prone to overheating. This WD External 200 Gbyte Firewire drive is a disaster waiting to happen.
Rating: Summary: two failed - overheating and no warranty service Review: I strongly recommend you DO NOT BUY this drive. I bought one and it failed within 2 months. I needed a replacement right away so I bought a second one when I shipped the first one off for warranty repair. After 5 weeks, the second drive also failed. At the advice of a service technician at the store where I bought the drive, I opened up the plastic case and removed the disk mechanism to put it in a different case and see if I could recover any of my data (my brother's wedding video, etc. - over 200 hours of work) I LOST ALL MY DATA. It turns out the drive mechanism itself had failed even though I had not moved it or unplugged it since I purchased it -- this was not a case of rough handling. Western Digital returned the drive unrepaired because I had opened the external case of the drive. Their web site talks about voiding warranty by tampering with the label on drive mechanisms, but I hadn't done that. I had simply opened the external case and removed the drive mechanism to try to recover my data. After two failed drives from Western Digital, I'm out $...+ and all my data. Western Digital's return policy is not helpful to end users. It is designed to make it easy for their technicians. I will certainly never buy a disk drive product from Western Digital again. I recommend you look elsewhere for an external firewire drive, and choose one that has a fan and isn't prone to overheating. This WD External 200 Gbyte Firewire drive is a disaster waiting to happen.
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