PNY E-Commerce USB 2.0 256 MB Portable Drive (P-FD256U20-RF)

Rating:
Summary: Usage
Review: This is a great USB flash drive. It works like a chrm and is quite faster than some other flash drives. Also no installation is required except for Windows 98 and 98SE. This is really good for storing just about everything. However this flash drive only lacks in tech support and size. However what I do like is it speed.(12MB/sec. = 720MB/min.)

Rating:
Summary: Convenient Backup
Review: This storage device has saved me more than once. It hasn't failed on me yet. You don't want to use this as your sole backup source but it does work great. It's convenient and makes transferring files from one computer to another a snap. It is also the new modern alternative to taking dozens of files of copies and papers home at night. Instead just download it and you have it anywhere.

Rating:
Summary: technical support?
Review: When plugged into the USB port, this product was recognized by both our Windows 98 SE and Windows 2000 XP computers, but did little else. (The 98 machine routinely froze when trying to access it and the XP machine gave an error upon any attempt to move or create files/folders to the drive.) Three different Macintoshes failed to recognize the drive. The packaging did not include a technical support number. The PNY website did not provide an obvious technical suport number, and none of the FAQs were relevant to our problem. I sent an email through the PNY website which took two weekdays to obtain any sort of reply or confirmation. Finally, when provided a number, I was not able to navigate the long option menu and talk to a live person without giving up and picking an inappropriate option.

The technician I finally got ahold of at first suggested that it was probably the computer, despite being told that multiple computers were affected. Then he suggested that the drives did not work well with Windows 98 and they would be changing the packaging to indicate this. He was not very polite or patient, but he did "slip up" and mention something about many problems with the Attache drives. Hopefully, I will be able to get this resolved by shipping back to PNY (at my expense) and getting a replacement under the warranty. However, after this experience, I would be hesitant to buy anything sold by PNY ever again.