CMS Peripherals FWDSKTP-40 External FireWire 7200 RPM 40 GB Auto Backup System

Rating:
Summary: Great product with a bug and poor support!
Review: My windows system (98SE) froze on reboot after I installed this drive. Called support number twice and no answer after 15 minutes on hold each time. Sent an email, CMS responded by email after 3 days. Response was not helpful. Eventually realized that the automatic formatting of the drive done in setup was faulty. Reformatted in windows and ran scandisk and now the drive works great. The software is the best automatic back up software I have ever used. Backs up different back up sets on any schedule in the background. The write time is extremely fast. The drive is quite noisy with an audible whine.

Rating:
Summary: Good idea but it doesn't work
Review: This thing just doesn't work. It's supposed to make a first, initial backup then in subsequent backups it's supposed to back up only those items that have changed (updating the items on it's disk). Instead what it tries to do is to back up the changed items as "new" objects on it's disk (instead of replacing the old objects). So it doesn't take long before it's disk fills up and it gives you the error "not enough room on disk". I have called their helpdesk many times on this and they are absolutely CLUELESS. I've never dealt with a helpdesk that had so little knowledge about the products it supports. Their only answer was "update the software" which I did (didn't help...). It even went to second level support. They recomended the same thing. Second level won't even talk to you. They talk to you through the first level support guy so you never get anywhere with them.