BUSLink UII-4072E External USB 2.0 7200 RPM 40 GB Hard Drive w/Retrospect Software (No Card)

Rating:
Summary: Buy at your own risk!
Review: This is an update to my 8/02 review. I thought I could return or exchange my defective unit where I purchased it (Tech Depot). No luck. As I wrote before, Buslink has not been helpful and when I requested a new unit, they kept emailing me installation instructions as if I'm a moron. When I called them (twice), they (twice)tried to walk me through the installation! Why is this significant? Because I own a business and each call lasted approximately an hour, and I knew the unit was defective when I called!

Rating:
Summary: a bad experience.....
Review: this review refers to the 80GB drive...
I transferred all my mp3, photos, video and photoshop files to this drive which "stopped responding" about 4 weeks after installation. According to BUSLINK customer service: "This can happen sometimes." I had to send the drive in via FedEx(on my own expenses!!!) to have it fixed. They also would make "every possible attempt to recover any data that is on that drive". I had to "just write SAVE DATA on the drive and box". Needless to say that when I got the (refurbished)drive back there was not one bite of data left on it and I was informed that BUSLINK does not do data recovery at all, they just change the drive. Well, thank's for the information and loosing about 45GB of my data!!!!
To make a long story short: This product is not very reliable, and the service not very professional.