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Rating: 
Summary: Nice device, fair tech support
Review: If you are looking for an easy to use backup system (rather than just external storage) this is a pretty good system. The software creates a complete image of your PC hard disk. In the case of a disk crash, you can do a complete restore of your system. In some cases you can actually boot from the ABSPlus drive. The desktop version lets you remove the drive from the ABSPlus, and install it in your PC to replace the failed drive. Then you would buy a new disk to install back in the ABSPlus. If you've lost or damaged data on your PC but the disk is physically OK you can copy everything from the ABSPlus back to the PC drive - no need to reinstall any applications, etc. Note that under XP this process requires that the backup drive be the same size or SMALLER than the PC drive since every disk sector on the backup disk needs someplace to be copied to. An exact image of the backup ends up on the PC (including any disk partitions, multiple backup versions, etc.)In comparison to other external drives, this system emphasizes complete backup and restore capabilities, including the entire OS and applications, not just the ability to restore your personal data files. It also has a three year warranty vs. the typical one year most other devices offer. Tech support on the web site, including FAQs, is pretty good. You can contact tech support through email with specific questions. I''ve done this a couple of times. I usually would get a response in 24-48 hours. Some responses were good, others rather poor (canned answers, wrong answers, etc.), probably averaging a three star rating for the email tech support.
Rating:
Summary: Nice device, fair tech support
Review: The drive itself is fine, but the included software is very slow, hard to understand, quirky, and non-intuitive. For example, just try and figure out how to use the included drive paswword functionality. I still can't figure it out. Or try and do a complete backup to refresh an existing complete backup; if you've deleted files on your source drive since the last backup, you have to run a seperate step to delete the "deleted" files from the backup drive! Sheesh! And talk about slow- 65 mb per minute means my 20 gig drive takes hours and hours to complete a backup. As an add-on drive, this device is fine. As an "automated" backup system, it is poor. P.S. The CD that was provided in the package was defective, so I still don't have the "disaster recovery" function available...
Rating: 
Summary: HD ok, backup software quirky and slow
Review: The drive itself is fine, but the included software is very slow, hard to understand, quirky, and non-intuitive. For example, just try and figure out how to use the included drive paswword functionality. I still can't figure it out. Or try and do a complete backup to refresh an existing complete backup; if you've deleted files on your source drive since the last backup, you have to run a seperate step to delete the "deleted" files from the backup drive! Sheesh! And talk about slow- 65 mb per minute means my 20 gig drive takes hours and hours to complete a backup. As an add-on drive, this device is fine. As an "automated" backup system, it is poor. P.S. The CD that was provided in the package was defective, so I still don't have the "disaster recovery" function available...
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