Rating: 
Summary: Listen to the other reviewers
Review: After the countless burning errors which increased in consistency over time, and the never ending CD audio problems (skips, whole tracks not playing) the unit now refuses to read disks that it previously burned itself. If there has ever been greater irony, please mail it to the "tech support" (actually ghosts).This thing has been frustrating me since I bought it, and I am going to put it into the garbage.
Rating:
Summary: Worst support I have ever seen
Review: Burnt about 3 CD's before it died. Contacted their customer service web page several times - no replies. Cannot read mini-discs, even though it has the slot - it hangs the OS (running Windows ME). Ended up tossing it, since it only cost $9 after all the rebates, it wasn't worth pursuing any warranty claim.
Rating:
Summary: Don't bother
Review: Burnt about 3 CD's before it died. Contacted their customer service web page several times - no replies. Cannot read mini-discs, even though it has the slot - it hangs the OS (running Windows ME). Ended up tossing it, since it only cost $9 after all the rebates, it wasn't worth pursuing any warranty claim.
Rating:
Summary: Problems with both the drive and the Nero 5.5 software
Review: Drive installed very easy...so did software. However, Nero 5.5 software that was packaged with it wouldn't recognize the drive, although my machine running Windows ME did. Audio CD's that play well on my CD Rom skipped, hung up, repeated tracks when played on the Pacific Digital drive: it appears that the drive is as defective as the Nero software....after five (5) frustrating days, I gave up and returned both for a refund. First item I've ever purchased from Amazon that I had to return.
Rating:
Summary: DO NOT BUY PACIFIC DIGITAL PRODUCTS!!!
Review: I BOUGHT A PACIFIC DIGITAL EXTERNAL CD BURNER FROM AN INTERNET SELLER. IT CAME BRAND NEW IN A SEALED BOX WITH ALL THE WARRANTY CARDS AND EVERYTHING. I AM HAVING TROUBLE INSTALLING IT SO I CALLED PACIFIC DIGITAL SEVERAL TIMES FOR HELP ONLY TO GET VOICEMAIL. MY EMAILS WERE NEVER ANSWERED EITHER. WHEN I FINALLY GOT THROUGH SOME INDIAN SOUNDING GUY TOLD ME I COULDN'T GET SUPPORT BECAUSE I BOUGHT IT FROM AN "UNAUTHORIZED SELLER"!!THAT IS UNCONSCIONABLE!!! THIS COMPANY WILL BE OUT OF BUSINESS SOON BECAUSE THEY DO NOT STAND BY WHAT THEY SELL.
Rating:
Summary: Worst support I have ever seen
Review: I bought this burner, and it was broken in less than one year. I tried to contact the manufacture, but I could never be able to talk to a human being. They only have one telephone number, but never answer the phone calls. They don't let you wait, they let you leave message, but nobody returns your call. This is the worst service I have ever seen !!
Rating:
Summary: Never Worked. Horrible Support
Review: I bought this drive several month ago. It never installed properly, and I have been chasing a ghost of a support staff ever since. I have made phone contact on 2 occasions and email contact on 2 occasions. No one is ever there when I call or on there supposed "live" web support. Do not buy this product!
Rating:
Summary: PIECE OF SH*@!!!!
Review: I bought this product and I have never had it work. It will read cd's but it will not write or rewrite anything. I thought it was just that I didnt have the right software for it so I didnt send it back. I wish that I had sent it back. I would only recamend this product as an expensive paper weight, or as an automatic computer cup holder. Oh wait scrach that, now it wont even open up. WORTHLESS... AHHHHH!!!!
Rating: 
Summary: Unfortunate that only the unhappy customers are posting
Review: I ordered this with trepidation given the other reviews on Amazon. However, my drive has been excellent, with somewhat excessive noise being the only problem I've encountered so far. Installation took about 10 minutes counting everything, the OS and drive recognized each other right away, and the drive speed is plenty fast. I haven't encountered any burning or playing problems.
Rating:
Summary: JUNK JUNK JUNK
Review: If you like pulling your hair out in frustration then by all means purchase this hunk of junk. If you already have high blood pressure...this device just may kill you. Worthless. Incompatible. Unsupported. JUNK. I would have included alot more swears but then you would not have the benifit of my misfortue. If the price were lowered to $10.00, you would still be getting ripped off.
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