<< 1 >>
Rating: 
Summary: Support?
Review: I bought a QPS back in April, I had configuration issues right away.
I followed the tech support format and emailed them. Giving them benefit of possibly being busy or email issues I emailed four times over four weeks from seperate servers. They do not respond through support.
Now the hardware failed, I repeated the email attempts with no response and have phone support three times in two weeks to give up in Cue after 45 minutes. No 1-800 number.
Now I have a very high phone Bill coming and a useless QPS device that I will eat also.
Please don't allow companies like this to thrive, which they all too commonly do in todays market.
Buy elsewhere.
Rating: 
Summary: QPS 40x12x40 External CD-RW Drive
Review: It works fast, but has given me plenty of problems when connected to a USB2 adapter. Worse yet, I've spent over an hour waiting for technical support staff without them ever picking up (and it's not a toll free number). When I have gotten through, the advice has not been consistently correct. All in all, I've spent four hours in two months working through technical problems, and it is currently on the fritz.
Rating: 
Summary: Shameful technical support
Review: It works fast, but has given me plenty of problems when connected to a USB2 adapter. Worse yet, I've spent over an hour waiting for technical support staff without them ever picking up (and it's not a toll free number). When I have gotten through, the advice has not been consistently correct. All in all, I've spent four hours in two months working through technical problems, and it is currently on the fritz.
Rating:
Summary: QPS 40x12x40 External CD-RW Drive
Review: This product is great, but the customer service [stinks]!!! The CD-RW drive works great its very fast and super portable. I would reconmend it to people that want a fast drive but don't want to spend alot of money.
Rating:
Summary: Configuration... doesn't work
Review: Trying to plug it into a Dell system (laptop) with Windows 2000 and USB 1. (not 2)...I can *read* files from the drive, but using the included software to try to format a disk results in a disc that the software says is formated (after 25 minutes of formating!) but doesn't work. So it is worthless. I am forced to chose between dealing with tech support (can't find this in the FAQ or anywhere else) or returning it to the store... and getting an Iomega, which is what I'll do.
<< 1 >>
| 
