Rating: 
Summary: lamp problem
Review: After having the scanner for a little over a year the lamp burned out. I called Microtek and the only way to replace the bulb is to send the scanner to them and pay up to 200.00 to replace the lamp! To make things worse I had to hold for 20 minutes long distance. They don't even have an 800 customer service number. I'm going to buy a new scanner today and will not buy from Microtek again. I would recommend the same to everyone.
Rating:
Summary: lamp problem
Review: After having the scanner for a little over a year the lamp burned out. I called Microtek and the only way to replace the bulb is to send the scanner to them and pay up to 200.00 to replace the lamp! To make things worse I had to hold for 20 minutes long distance. They don't even have an 800 customer service number. I'm going to buy a new scanner today and will not buy from Microtek again. I would recommend the same to everyone.
Rating: 
Summary: Disappointing Microtek
Review: I am a Microtek fan so this product was disappointing. It is slower than my older Microtek scanner. It does well on color photographs but poor on scanning text. It especially fails when using Omnipro 10 which it claims to support. I sent it back!
Rating:
Summary: Do not buy this!
Review: I bought this scanner about a year ago and have been using with the family IMAC. The scans come out poorly. The software that came with the scanner conflicts with my zip drive. It is so "unfriendly" that no one in the family uses it. Save your money, buy a rock for a paperweight and treat yourself to dinner.
Rating:
Summary: I wasted my money on this scanner
Review: I bought this scanner from Amazon, and while the price was great, the money that I spent on it was completely wasted, since this scanner is not compatible with my computer! I have a COMPAQ PRESARIO 7360, which does not use a Pentium chip, and so my computer does not recognize this scanner. So beware - this scanner is not compatible with all computer, something that Microtek does NOT make the buyer aware of!
Rating:
Summary: Serious lamp problem....
Review: I bought this scanner from Best Buy and it worked great for a couple of months. I really don't use it all the often, but it's nice to have it when I need it. After a couple of months, the lamp crapped out. Sent it back to Microtek (the only way to get the lamp replaced) and they installed a new lamp and sent it back. Everything was okay again. Until... another couple of months have passed and now the lamp is out again. If I send it back for repair again, I'll almost have paid as much in shipping costs as I paid for the scanner. NOT a reccomended purchase for anyone.
Rating:
Summary: if you connect to hub BURN!!!!!
Review: i got one, connect to hub and burn, cos i dont know what happend, i bought another, fist connect directly and work well, when connect to hub, BURN!!!! i send email to microtek, they told some recomendations but they say that they are not responsible.... but they dont tellme that a can not connect to hub...
the scanner is good, but the service dont.
i think i will try another company,
Rating:
Summary: So very disappointed!
Review: I purchased my Microtek product less than a year ago. Actually, it was 7 months ago. The product stopped scanning some 2 months ago. Because Microtek does not provide the consumer with a warranty, for obvious reasons, I was stuck with it. I do not recommend that any one purchases a Microtek product. I will only buy Canon or HP. I'm forced now to go out and buy another scanner soon. Its very frustrating. I, like the others, experienced that the lamp stayed on. And for me, the scanning "rod" inside would not move and scan the objects. Now please note that I have used this scanner all of 10-15 times since I've purchased it, so its not like I've used it daily. Again, stick with the big guys (Canon and HP). With them you get better customer service, warranties, and quality products. And you wont end up being the guinea pig since they are still trying to get this thing right.
Rating:
Summary: Not a "work horse"
Review: I purchased this scanner in Feburary of this year. I was pleased that the installation was easy and for what I used it for the quality of the scans were Ok. Unfortunately, the scanner totally quit functioning after 12 scans! So the referral on this product being a "work horse" wasn't true im my particular case. In contacting the manufacturer, I learned that the effort of getting this scanner fixed wasn't worth the scanner. I would not recommend this scanner or manufacturer to anyone.
Rating: 
Summary: good scanner, but lamp always on?
Review: I received the scanner a few days ago, and I got it hooked up without a problem. My Windows 2000, Dell PC found it right away, and I was scanning in no time. Besides the expected scan wizard software, it comes with several different third-party sofware packages for organizing/storing images, modifying images, etc. It was rated well in Consumer Reports which was my main sorce of evaluation before buying it. As writtin in CR, it does have a pretty large footprint. I am happy with the scanner and the quality of the scans. The only thing that is goofy with it is that the scanning lamp stays on all the time. The only way to turn it off is to turn the scanner off. I have never seen that in a scanner. I confirmed that the unit was operating properly at the Microtek website. I also e-mailed the company asking them about it. They replied with a recommendation that I turn the scanner off when not using it to save the lamp. I leave my PC and all peripherals powered-up all the time, so I will have to remember to turn the scanner off when not using it. No big deal, its just an odd design "feature".
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