Visioneer 9650 Flatbed Scanner

Rating:
Summary: customer support
Review: I purchased this scanner, and it worked fine until one day the document feeder stopped working. For a few months I thought It was something I was doing, and worked around it. I finally called tech support, and was told I was out of warranty. Said ok, I will pay to get my ADF fixed. They do not fix anything. If you are out of warranty, you are stuck. Connected to Customer support, same thing. Can you imagine buying a car, and after a year, the tranny went bad, you were told you have to buy a new car because they do not fix cars over a year old. This is the type of company that has made us a disposable society. How can you charge $600.00 dollars, then when it breaks, tell the people to buy a new one. Something stinks with this logic.
Larry McKinnon

Rating:
Summary: Broke down after 3 months
Review: The ADF motor burned up and melted the plastic after 3 months. After numerous aggravated phone calls to visioneer tech support, they sent a replacement that is a refurbished one. The light on the refurbished model now takes a whole 1 minute to warm up. So I'm sick of calling into visioneer tech, went out and bought a fujitsu scanner, more expensive but much better quality.

Rating:
Summary: Save money and buy Xerox 510
Review: This is a decent scanner with respectible specification. It works as well as comparible scanners on the market and includes a good software bundle. But do yourself a favor and buy the Xerox Documate 510 if you like this scanner. It is the exact same hardward/software bundle with a different name on the front for almost half the cost.

Rating:
Summary: Misleading Specs
Review: This scanner is faster & quieter than the similar HP product I tried. HOWEVER, it does NOT scan at 42 bit color or 600 x 1200 dpi using the Paperport software provided. Visioneer tech support said I needed to use Adobe Photoshop (not included, of course) to scan. I tried that and it still scanned at 24 bits and 600 x 600 dpi. After 3 calls & 1 email, Visioneer finally told me that it won't scan at the advertised levels with the Paperport software and that I needed to buy new software and/or consult another vender's tech support if I wanted to scan at 42 bit/600 x 1200!! It doesn't measure up with their provided software or even the gold-standard Photoshop 7. UNBELIEVABLE!!

Rating:
Summary: Misleading Specs
Review: This scanner is faster & quieter than the similar HP product I tried. HOWEVER, it does NOT scan at 42 bit color or 600 x 1200 dpi using the Paperport software provided. Visioneer tech support said I needed to use Adobe Photoshop (not included, of course) to scan. I tried that and it still scanned at 24 bits and 600 x 600 dpi. After 3 calls & 1 email, Visioneer finally told me that it won't scan at the advertised levels with the Paperport software and that I needed to buy new software and/or consult another vender's tech support if I wanted to scan at 42 bit/600 x 1200!! It doesn't measure up with their provided software or even the gold-standard Photoshop 7. UNBELIEVABLE!!