Rating: 
Summary: Visioneer is the easiest to use of all scanners I've tried!
Review: Everything is relative. I see other reviews stating difficulties with software and support. I cannot vouche for their support because I have never needed it. I've found the software to be pretty straight forward and actually quite simple. Of course I had to mess around with it a little to get the hang of it like anything else. When you get it all set up, the one touch buttons make a quick fax or copy simple as pie (not pi). The image quality is excellent and it works great with Photoshop too.
Rating: 
Summary: Problems with Visioneer
Review: I had technical problems with my Visioneer scanner and severe problems with their customer service department - everything from a 17-21 minute hold on the phone before getting a human to a 3-month (so far) wait for a replacement machine. Visioneer refuses to refund money because my customer service problems have gone on longer than 30 days and because I didn't purchase the machine through their website. Take great care in purchasing a Visioneer product. Dealing with Customer Service can be stressful and totally unrewarding - no money, no machine.
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Summary: 8600 is a defective design
Review: I have had 2 8600 scanners fail with the same problem. The scanner will stop scanning because it detects the lock is locked eventhough the lock is disabled. Visioneer replaced my first scanner and the replacement failed 9 months later with the same issue. They then would not back up their product. I recommend buying elsewhere.
Rating:
Summary: 8600 is a defective design
Review: I have had 2 8600 scanners fail with the same problem. The scanner will stop scanning because it detects the lock is locked eventhough the lock is disabled. Visioneer replaced my first scanner and the replacement failed 9 months later with the same issue. They then would not back up their product. I recommend buying elsewhere.
Rating: 
Summary: gray scale
Review: I have had my scanner for over three years and it really saves me a lot of time. But I do wish that their was a customer service line to help with problems that are not available. I have tried everything to make my faxes come out in black and white but to no avail. The background is always gray. Even when I just print to copy. Are their manuals that I can purchase?
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Summary: One Touch Is Great!
Review: I love my Visioneer One Touch 8600 Scanner by Visioneer. It's been flawless in operation and produces excellent copies of documents and the OCR feature functions very well.
Rating:
Summary: Excellent Scanner and a great buy
Review: I love this scanner! This is my first scanner and I am very happy with it. It installed with no problem and scans are a snap. Fast and easy. I havent had any problems with it at all and would highly recommend it to others. Its a great product.
Rating: 
Summary: Disappointed with Visioneer Company
Review: I purchased an 8600 Scanner for myself and then ordered one for my son's family (Bruce R. Conrad, Grafton MA)....was suppose to receive a rebate as I placed the order on the internet on the final date. The young man I spoke with assured me it would be OK and if I had trouble to keep sending letters. I wrote one letter to which I received no reply. The latest problem is the loss of the instruction book.....can't find an address to write to obtain one. I need it badly although I just read it is not much help. I can make copies via Twain but when I bring things onto WP 8.0 they are distorted.....sorry I did not do more research before purchasing these scanners....taught me a valuable lesson. I suppose it will be difficult to receive another instruction book too. If you can help in any way, I certainly would appreciate it. I am a senior citizen but this is my 5th computer so am capable of using a computer and have taught many other seniors in Florida to get on and use the E mail. Thank you for listening....feel better that I at least wrote a letter.
Rating:
Summary: Excellent Scanner and a great buy
Review: The Visioneer 8600 proved difficult to install. I had The Visioneer 5300 and liked it very much but after installing the 8600 I wished I had tried the Epson 1200. First the system crashed and I rebooted everything seemed fine until I installed the MGI Photo Suite. It cause my program Second chance to crash and refuse to enter after rebooting. After I took of MGI Photo Suite it worked just fine. I am now downloading updates for both the 8600 driver and MGI Photo suite. I hope it corrects the problem. After scanning my first image I didn't notice any difference in scan quality over my 5300 Visioneer. However the 8600 was much faster probably 3 times as fast. Now if I can just get the rest of the software to work I can tell you how it all runs as a unit.
Rating:
Summary: Difficult install
Review: The Visioneer 8600 proved difficult to install. I had The Visioneer 5300 and liked it very much but after installing the 8600 I wished I had tried the Epson 1200. First the system crashed and I rebooted everything seemed fine until I installed the MGI Photo Suite. It cause my program Second chance to crash and refuse to enter after rebooting. After I took of MGI Photo Suite it worked just fine. I am now downloading updates for both the 8600 driver and MGI Photo suite. I hope it corrects the problem. After scanning my first image I didn't notice any difference in scan quality over my 5300 Visioneer. However the 8600 was much faster probably 3 times as fast. Now if I can just get the rest of the software to work I can tell you how it all runs as a unit.
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