Microtek ScanMaker V6UPL Flatbed Scanner (PC/Mac)

Rating:
Summary: V6upl
Review: Even though some people did not like this scanner, I compared it directly with The Hewlett Packard 5300. I scanned a photograph on each scanner. The scan on the Microtek was MUCH sharper! Plus, the V6 UPL will scan legal size documents as well as 4 full size photos. This feature does come in handy from time to time. This is a reliable scanner that produces sharp results. The only thing I don't like about it is that it is alittle noisy during the scanning process. It makes a "scraping" noise that bothered me at first because it sounded like the scan was causing friction. But, once you get used to this scraping sound, the results are quite good. Plus, the price is very reasonable. I recommend this scanner very highly. I have had mine for over 6 month now with no problems.

Rating:
Summary: Better Than Hewlett Packard 5300
Review: Even though some people did not like this scanner, I compared it directly with The Hewlett Packard 5300. I scanned a photograph on each scanner. The scan on the Microtek was MUCH sharper! Plus, the V6 UPL will scan legal size documents as well as 4 full size photos. This feature does come in handy from time to time. This is a reliable scanner that produces sharp results. The only thing I don't like about it is that it is alittle noisy during the scanning process. It makes a "scraping" noise that bothered me at first because it sounded like the scan was causing friction. But, once you get used to this scraping sound, the results are quite good. Plus, the price is very reasonable. I recommend this scanner very highly. I have had mine for over 6 month now with no problems.

Rating:
Summary: Junk
Review: I purchased 3 of these scanners because it received such a great review. I can only describe the product as junk. To attempt to use it I had to "rig" the scanner by disconnecting and connecting it before using it and sometimes during use because it would freeze. Also the sound card had to be removed from the computer.
Assistance from Microtek was of no use and they themselves did not know how to deal with the problems.
If the scanner could actually work without all the hitches then the quality of scanning and the various programs that it came with would be of great use. I only know this as a result of using another scanner with the software that the Microtek came with.
The 3 Microtek scanners are now serving as very expensive paperweights after 3 months of trying everything short of magic to get them to work on various computers in the office.

Rating:
Summary: Junk
Review: I purchased 3 of these scanners because it received such a great review. I can only describe the product as junk. To attempt to use it I had to "rig" the scanner by disconnecting and connecting it before using it and sometimes during use because it would freeze. Also the sound card had to be removed from the computer.
Assistance from Microtek was of no use and they themselves did not know how to deal with the problems.
If the scanner could actually work without all the hitches then the quality of scanning and the various programs that it came with would be of great use. I only know this as a result of using another scanner with the software that the Microtek came with.
The 3 Microtek scanners are now serving as a paperweights after 3 months of trying everything short of magic to get them to work on various computers in the office.

Rating:
Summary: One of my Worst Experiences
Review: I purchased the scanner new. After installation I could make 2 scans and then the scanner (or software) would lock up and my coputer could not find it. I sent emails to tech support and followed all their instructions and the result was always the same. They then sent an email saying to call tech support. I called (a toll call, not an 800 #) and it took 10 min b4 someone answered and said I needed to be xferred to the advanced consulting group. After being xferred I was on hold for 1 hour b4 I gave up. The only thing worse than this scanner is their custtomer support. It seems to me that support of a new purchase should have 800 service. I wouldn't recommend another Microtek product to my worst enemy!

Rating:
Summary: One of my Worst Experiences
Review: I purchased the scanner new. After installation I could make 2 scans and then the scanner (or software) would lock up and my coputer could not find it. I sent emails to tech support and followed all their instructions and the result was always the same. They then sent an email saying to call tech support. I called (a toll call, not an 800 #) and it took 10 min b4 someone answered and said I needed to be xferred to the advanced consulting group. After being xferred I was on hold for 1 hour b4 I gave up. The only thing worse than this scanner is their custtomer support. It seems to me that support of a new purchase should have 800 service. I wouldn't recommend another Microtek product to my worst enemy!

Rating:
Summary: NO SUPPORT FOR WIN XP PRO
Review: I've recently upgrated from ME to XP Prp and found that this scanner is not working (not recognized) under Windows XP. Microtek doesn't seem to have specific drivers fron WIN XP, only for WIN 2000, 98, and 95. Although I did purchase this scanner about 2 years ago, I never had problems with it under Win ME.

Rating:
Summary: No customer support and Bad Quality
Review: Impossible is the word to describe trying to get in touch with Microtek customer service. Not only is the product extremely unreliable, but customer service and technical support would rather you not call them if you have problems. I have owned two Microtek scanners, both products not supported by the manufacturer

Rating:
Summary: poor support for Windows XP Professional
Review: Microtek's web site claims that this will work with Windows XP. I had to e-mail their sales staff to ask a technical support question ("how do you get this to work?") and they just said "it will work with USB". Wrong. I've removed and reinstalled the driver that "works with Windows XP" many times. They need to update their drivers for Windows XP. If you install the drivers as administrator, only administrators (not regular users) can scan images. If more than one user is logged in, the scanner programs will hang. A lot of trial and error and unplugging/plugging USB cables to get this to work. The only positive thing I can say is that on occasions in the past when I have been able to configure it successfully, the scan quality was good.

Rating:
Summary: poor support for Windows XP Professional
Review: Microtek's web site claims that this will work with Windows XP. I had to e-mail their sales staff to ask a technical support question ("how do you get this to work?") and they just said "it will work with USB". Wrong. I've removed and reinstalled the driver that "works with Windows XP" many times. They need to update their drivers for Windows XP. If you install the drivers as administrator, only administrators (not regular users) can scan images. If more than one user is logged in, the scanner programs will hang. A lot of trial and error and unplugging/plugging USB cables to get this to work. The only positive thing I can say is that on occasions in the past when I have been able to configure it successfully, the scan quality was good.