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HP PhotoSmart PSC 2510 All-in-One

HP PhotoSmart PSC 2510 All-in-One

List Price: $488.99
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Product Info Reviews

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Rating: 1 stars
Summary: Piece of garbage...HP support useless
Review: Have yet to get scanner to communicate...either in wired or wireless mode. Spent 2 hours w/ 'tech support', if you can call it that, last night. Downloaded latest drivers/software....all &^*^# GB of it....still get the 'error communicating with scanning device'....totally dead in the water and HP saying they don't have this problem with wireless, only with wired, and have a fix for that...hey they should read a few postings....like I SHOULD have....you have been warned....it's worthless!!

Rating: 2 stars
Summary: Do not use with Answering machines
Review: I attempted to connect my AT & T cordless answering machine to my new HP all in one. I set the answering machine to 4 rings and the fax machine to 6. You can't do that. The fax machine will never pick up. If you set the fax machine to pick up at 4 rings, it will, but no one can leave a message. When i called HP to inquire as to how to fix this problem, they said that it was my problem and that the All-in one was not designed to work with digital aswering machines. When I asked where i could get an analog answering machine, they had no idea. Nowhere have I seen that HP fax machines will not work with AT&T answering machines. The third tech support person with whom I spoke said that HP all in ones would not work with AT&T or panasonic answering machines. I am not sure who is behind the times, AT&T or Panasonic, but no one should tell me that it is my fault for buying an answering machine. Now I have no idea how to get messages recorded and use my fax machine concurrently. Maybe HP should pay for me to have distinctive ring. I blame HP as this "feature" is not advertised or warned about. I would have bought a different machine if I had known this fact.

UPDATE: I removed my At&T answering machine and attached an old VTech digital answering machine. Still no go. I can not receive faxes and voice calls concurrently.

Rating: 5 stars
Summary: Very happy with this product
Review: I bought the PSC 2510 for it's wireless networking and everything worked effortlessly. Perhaps my Wireless network is more simple than some of the other reviewers here (all Linksys - limited security). I really like being able to use the printer on my home network and the photo slots & LCD combination makes for great 4x6 photo printing. At last they've also built printers that don't require the photo paper with tab. To sum up from my experience - great machine, excellent functionality, love the photos. I often also use the machine without even switching on the PC which is probably my favorite feature.

Rating: 1 stars
Summary: Linksys router provided trouble
Review: I bought this printer 11 days ago... The printer appreared to have problems responding to my linksys wireless G router.

HP's support is absolutely awful. I have spent hours on hold, just to be hung up on, and I have not found 1 person there who knows anything about this printer. I spent hours on the phone with them just going over the same things found in the basic instructions for the printer. They don't have any clue how to support this printer yet, and they have no clue how to provide good customer support at all.
I noticed that the gentleman that discovered his router was set to G devices only was able to use this printer. I have it set to mixed mode and it immediately turns its wireless tranmission off. Maybe others will have better luck than I (I tried it with windows 2000 professional both wired and wireless and 98SE wireless). I'm taking it back tomorrow. I am wondering if the wireless chip is faulty in the printer (webserver on the printer worked fine).

Rating: 4 stars
Summary: Great Printer, Terrible Support!
Review: I bought this printer last Saturday. After hours and hours of trying to set it up on my wireless network I finally figured it out and got it working and it has been great since then.
However, HP's support is absolutely awful. I have spent hours on hold, just to be hung up on, and I have not found 1 person there who knows anything about this printer. I spent hours on the phone with them just going over the same things found in the basic instructions for the printer. They don't have any clue how to support this printer yet, and they have no clue how to provide good customer support at all.
I found that a lot of customers with Linksys Wireless-g routers have had trouble with this printer. I have this router and ended up finding out that I had set it to only accept G devices. Once I changed this to also accept B, it found the printer and I was set. If you are having problems, go back to the instructions for your router and check this out.

Rating: 2 stars
Summary: Roll the dice on the install
Review: I bought this product, and returned it about 3 days later, after fruitlessly trying to get the 400+ MB of software to install.

My installation would go about 75% and then die on a "fatal error". After several failed installs, I found this document on HP's site, which convinced me to return the printer and cut my losses:

http://h10025.www1.hp.com/ewfrf/wc/document?product=303770&lang=en&lc=en&cc=us&dlc=en&docname=c00093927#Doc_Proc

The solutions offered here involve, editing the registry, manually deleting files, renaming folders, etc. I really can't afford to risk trashing my OS and breaking other software just to get this working. I'll look for a solution that's easier to use.

The hardware seemed pretty nice, but I think it's a roll of the dice if the software will install on your system.

Rating: 1 stars
Summary: Setup and quality control problems
Review: I brought my new printer home and set it up. For the most part the instructions were pretty good. My computer found my printer(after I disable the firewall)and everything installed nicely. Unfortunatly, my unit paper jammed every time I attempted to use the print function from my computer. Copies worked fine. I tried a couple different kinds of paper and using smaller stacks, all with no success. I called HP. HP has set up a "special" support group for this unit. This support group was unavailable because they only have limited operations (no nights and weekends...more on this later). One of their all-in-one people did speak with me about it and told me that there was clearly a malfunction with the machine and that I should take it back. I returned the unit and got another one. I completely uninstalled all of the software and then reinstalled it with the new printer. This time, although the unit would print, the scan function does not work. So I called HP at 6:00 on a Friday night. After holding for 52 minutes to speak with the "special psc 2510 support group" I hung up and called back. I was put on hold again for 20 minutes. I called back again and finally got someone who knew what was going on. He said that the reason I had been unable to get ahold of anybody was because that group was off today. He was completely unable to help me, having not been trained on that unit, and asked me to call back Monday. No thanks....HP is the only one who can make an all in one.

Rating: 2 stars
Summary: Disappointed
Review: I couldn't wait for this printer to come out. I had my wireless network running for a while and had been using an HP printer on a Linksys wireless print server. No problems.

I bought this printer and slowly worked through the problems. The software has been a nightmare. HP Director seems to lock-up at least once per session, given enough time. I've seen it lock-up even when I wasn't using the computer.

When I first turned my computer on you would have this frozen area on the screen. I'm assuming it was trying to access the card reader which I rarely used.

My biggest complaint was with the support. I can appreciate that this is a complicated piece of hardware. Given that you would think that HP would have taken the time to train its people.

I called HP the night I bought the printer and was told that a technician would call me back. Weeks went by and I kind of learned to live with its problems. Then, one night, I get a call from a Tech. He tried a couple of things that didn't help, then gave up and said he would call back. That was last December it is now April, no call.

I have downloaded the updated software from the site. It took over 30 minutes to download with my broadband connection. Things are better but still buggy.

I would wait.

Rating: 5 stars
Summary: Wireless setup was a breeze, all functions work perfectly!
Review: I honestly can't imagine an easier setup. I bought this model because of the wireless networking capability, and it works perfectly. I have a wireless network using an Airport Extreme base station, a DSL modem, an 800 mhz iMac and a 600 Mhz iBook.

Setup took a total of 30 minutes from opening the box to full wireless funcationlity and all features tested from both the iMac and the iBook.

I wasn't particularly looking for a high-quality photo-printer, but I love the "print without a PC" feature of reading images directly from my Sony Memory Stick. Very handy.

The scan, fax, and copying functions are all intuitive, and the user manual is tucked away in the printer box, never to be needed.

There are a couple of desired improvements, but not anything that warrants a negative response. In fact, most of the things I would complain about (larger LCD, 802.11g instead of 802.11b, more memory, bluetooth) have already been addressed in HP's PSC 2710, which wasn't available when I purchased this model.

In short, I'm very pleased with both the quality of the product and the ease of setup.

Rating: 5 stars
Summary: Works great for me with wired networking
Review: I read all of the reviews here after I had ordered this printed..and I was dreading receiving it.

However after installing it, strictly following the instructions I'm VERY pleased. Since the printer is near my hub I went with wired networking setup, but I tried it with wireless with 128 bit WEP enabled and my Linksys WRT54G in mixed mode (although only for about an hour just to see how it worked as I'm considering buying another one for my office). It worked just fine. The software is large, but it does quite a bit and while people complain about it, I don't see it as any better or worse than any other solution that comes free with printers. The interface is great, especially when you do tasks from the printers keypad. For example, I put a picture on the scanner and click the scan button. On the printer's LCD the scan menu comes up giving me options of 1. Selecting the computer I was to scan to, 2. scanning to HP instant share, or 3. scanning to a memory card that's inserted in the printer. I choose select computer and all the computers I have the printer software installed on quickly appear on the list. I select the computer and I get another list. Do I want to sent it to MS Word, the HP photo software, instan share, email, paint, MS Powerpoint, fax or save to file. Of course I get Word and PP 'cause I run Office 2003 and installed the Office 2003 integration patch available from HP.com. For example, you sent it to the HP photo software and it starts scanning, while the computer automatically receives the scanned image. Couldn't be simplier.

Photo quality is excellent, especially when I use the optional second color cartridge which gives you 6 color printing. People complained that it's slow, it's fast to me (in scanning, sending files back and forth to/from the printer and printing itself) but I have a pretty fast PC (Intel 3.06 P4 o/c 3.19GHz, 1GB DDR400 desktop and an HP ZE4430US Athlon 2400-M, 1GB ram notebook). I also haven't gotten any software errors, but again, I followed the directions and disabled my antivirus ware during the install. I run Windows XP Service Pack 2 Beta on my PC and laptop and the HP software automatically configured my XP softfirewall.

Faxing and copying work great too, for an inkjet fax anyway. Copying is fairly fast and you have buttons for both black copies and color copies. I would recommend looking at the HP pages about other features including printing directly from memory cards which is another great feature that worked perfectly for me.

One thing I did though, was instead of installing from the included CD, there was a full update available of the software from HP. It's a 460MB download, but it's the latest version of the software included on the CD. I followed the install instructions than ran THAT downloaded software and the install went flawlessly.

So if this printer has all of what you need, don't be afraid to buy it. There are tons of people who don't bother reading the directions (like trying to enter hex WEP keys into the ASCII window, then complaining there aren't enough spaces to enter the 26 digit key), or bothering to download updates from HP. If you follow HPs directions and go get the updates before installing the software, you will be very pleased with this printer.

All in all, I'm VERY happy with my purchase.


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