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Rating: 
Summary: 4 stars for the scanner and an extra star for Amazon.com!
Review: I have waited four years to buy a large bed scanner. I will never understand why the slight difference in scanner bed size increases the cost so greatly, (an 11 X 14 scanner is as little as $...) but that's the market as it stands. As an artist, I needed a scanner that would capture my work in one scan. The Microtek scanner came practially ready to go right out of the box and installed into Windows XP effortlessly. It even came with a firewire card to install into the computer in the event the buyer didn't already have one. Very considerate! All necessary cables, both a Firewire OR a USB will operate it, and all the software was there and ready to go. Plugged in, it woke right up and scanned perfectly on it's first time out, as easy as downloading pics from my digital camera. No problems! Amazon.com not only had the best price after a year of looking around, but offered free shipping and still got it to me the next day. If I had to spend this much on the scanner I at least got great service and treated well by the seller, as well as a quality product. OUTSTANDING!
Rating: 
Summary: Scanning lamp went out
Review: I thought the scanner was great, but the lamp went out just after 1 year after I bought it. So now all my scans have a rainbow line from top to bottom. Microtek's extent of technical support is reinstall the drivers, if that doesn't work you have to return it so we can repair it, because there are no authorized repair people out there, but us. They will not sell me the lamp, because they need to repair it themselves (they want the labor dollars). So, after I paid $1,400 for this thing a year ago I am going to have to pay another $200-300 for repair and shipping both ways.
Rating:
Summary: When a Large Bed is Necessary There is No Alternative
Review: Microtek makes one of the only large format scanners on the market today, which concerned me as I don't like to see a monopoly as then product quality won't be job #1. I was surpised, albit pleasantly when I was received the scanner from CDW and how easy it was to use. It has SCSI, Firewire and USB connections on the back which make it easy to setup and install. Scanner quality is excellent as we scan dental xrays and then send them to insurance companies, who are always complaining about fuzziness of the scans. Needless to say we have had no difficulties with this Microtek and would probably buy another one in the future!
Rating:
Summary: When a Large Bed is Necessary There is No Alternative
Review: Microtek makes one of the only large format scanners on the market today, which concerned me as I don't like to see a monopoly as then product quality won't be job #1. I was surpised, albit pleasantly when I was received the scanner from CDW and how easy it was to use. It has SCSI, Firewire and USB connections on the back which make it easy to setup and install. Scanner quality is excellent as we scan dental xrays and then send them to insurance companies, who are always complaining about fuzziness of the scans. Needless to say we have had no difficulties with this Microtek and would probably buy another one in the future!
Rating: 
Summary: It's a very good scanner
Review: We are a small publisher who scans large print publications for professional use. We ordered the Microtek ScanMaker 9800XL without the optional slide-scanning attachment, since we never scan slides. (The Amazon listings are not very clear on this point, but the more expensive version of this scanner has the slide attachment.) We ordered the scanner on a Saturday and it arrived on Tuesday. It was probably drop shipped from the manufacturer, who is in the same state as us, but that's still pretty efficient. The scanner is faster than our large-format Agfa Duoscan (which we bought for $5,000 six years ago and which is now broken). The Microtek bed is several inches larger than the Agfa's. The only think I don't like about the Microtek is, the lid will fold up on a hinge but only at right angles. This bunches up really large publications that need to slop over the edge of the scanner bed at that end. The lid of the old Agfa lifted off completely, and I liked that significantly more. But other than that, the Microtek is a great scanner at a reasonable price.
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