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Netgear CM212 Broadband Cable Modem

Netgear CM212 Broadband Cable Modem

List Price: $99.99
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Product Info Reviews

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Rating: 4 stars
Summary: Netgear stuff is easy to install
Review: Bought this modem for my Adelphia powerlink hookup and works like a charm. The modem is small & looks good next to my Netgear wireless router. Just plug it all in and called Adelphia with MAC address to have it commissioned. After 15 mins I was back on the web!!!!

Rating: 1 stars
Summary: junk
Review: DO NOT BUY THIS UNIT!!!

I wish I had read the other reviews prior to purchasing this unit. I'm having the same issues as everyone else.

My first unit stopped working after 1 week. I thought it was the cable connection, so I had Comcast check it out. No issues with the line. My second unit stopped working today. Same issue... solid orange light indicating it's broken. Unfortunately, it's after 30 days so I can't return this unit. The reason I chose this unit is because it's cheap. Don't be taken in with the rebates associated with this unit. Pay the extra and get a unit that will work.

Also, the fact that I have to pay to ship their defective unit to them is just insult to injury.

If you're at all curious about the performance (hope you've been turned off to this notion by now, but just in case)... it's what you expect from a cable modem. Although, I found the upload to be limited to around 210KBits versus the Motorola SB5100 to be about 250-300KBits. Like all cable modems, it's basically a plug-and-go (until the orange "Cable" light stays on and constantly attempts to restart).

Hope you learn from my (and just about everyone else's mistake) and stay away from this modem.

UPDATE: MY THIRD UNIT DIED YESTERDAY. Same issue as before. No way do I want a replacement. One can only be so patient...

Rating: 1 stars
Summary: Expiration date: 3-6 months
Review: Had the same "orange light... modem reboots" issue described by others here. Since they know about this issue (although they won't openly acknowledge it) tech support will be glad to ship you another for $15. (Avoid their wireless USB adaptors too... bluescreen issues with WinXP).

Rating: 1 stars
Summary: same story
Review: I purchased the modem 9-1-03 and it died 11-17-03. Gave up trying to call Netgear, terminal hold..... 15$-$30 to have a new modem shipped is not worth the hassle. Avoid this modem (&netgear)

Rating: 1 stars
Summary: Item Broke within a Month
Review: I purchased this cable modem just to have it break within a month. Netgear's tech support staff was incredibly unhelpful and it took 2 days of calling them just to convince them that it was in fact broken. They told us to ship it back and that they would ship us a new one once they received it. However, they expected us to pay the shipping to return it to them, and they were only going to ship it via regular USPS Parcel Post, thus leaving me without an internet connection for over a week. They did say, though, that they would overnight me a new one that say day for a $30 fee!!!! I will never do business with this company again.

Rating: 5 stars
Summary: works well, nicely designed for home use.
Review: I purchased this to replace a leased Lan City modem that got smoked in a lightning storm. Comcast (f/k/a ATTBI, f/k/a MediaOne) said it would take them ten days to send a tech out to replace the leased Lan City modem, so I bought this.

This product popped out of the box and came right up on my network connection. Their tech service people were able to provision it immediately, even without my computer being turned on.

It's nice. The Netgear people paid attention to the design. You'd think a little box like this would be unwieldy connected to a stiff and heavy coax cable, but it's fine especially on the little stand. The manufacturer throws in a crossover Ethernet cable and a USB cable as well as a power supply with a separate power cord.

It has useful front-panel status lights. Plus, it runs a lot cooler than the old Lan City modem.

Comcast charges three bucks a month rent for a modem like. This thing after rebate costs, therefore, thirteen months rent. So, if lightning doesn't strike again soon, I'm a happy camper!

Rating: 1 stars
Summary: Do not buy this product.
Review: I was too taken in by the cheap price. My modem worked for 2 weeks before burning out. I now bought a motorola and is working fine.

BUYER BEWARE ON THIS MODEM!!!!

Rating: 4 stars
Summary: works for me
Review: i've had this modem running on my Mac for over a year and it's never given me the hassles listed below. bought it, plugged it in--it connected immediately, and since then i've pretty much forgotten it's there. been a solid performer (knock on wood). the case even complements my Mac nicely.

Rating: 1 stars
Summary: Get out your pooper scooper
Review: Lasted just 3 months. What is up with that? 3 months and it's condition rhymes with the word plucked. After reading the other reviews I don't think I am even going to attempt returning it.

Oh, and I don't know if anybody noticed, but the two good reviews were written by employees/officers/directors of Netgear. Check out the wording. One was "commissioned" and the other was "provisioned" !!! Hello ! Not even techies use those words.

Rating: 1 stars
Summary: Bad product and bad customer service
Review: Like others, I've had a bad experience with this product. After less than a month, it refused to synchronize with my cable company's signal. The cable company brought out a new modem of its own that worked just fine. A month later, I tried the Netgear CM212 again and it worked--for no apparent reason. Last night, I accidentally bumped it and it stopped working again. If I tap the right spot on the case, the lights will come on for about ten seconds indicating that it has a signal, but then it goes back to the "searching for signal" routine. There are no moving parts in this thing. I opened up the case; it's just a circuit board with components and connectors soldered to it. And all the solder connections looked fine. Yet just a tap makes it behave differently!!

Netgear's support was a joke. Even after I gave them lots of details through e-mail, they insisted that I call a technician to get authorization to return the modem. After sitting on hold far too long, I got to deal with a technician who didn't want to hear what I'd done for diagnostics and didn't care that I had the modem plugged into a router. Instead, he wanted to lead me through a flowchart that applied to people who had the modem directly attached to their PC.

All in all, this purchase has been a waste of money and time. So I just bought a Motorola Surfboard SB5100 modem after reading great reviews.


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