AXIS OFFICEBASIC PRINT SVR USB ( 0171-004 )

Rating:
Summary: Minimal documentation and on-line customer service.
Review: The AXIS OFFICEBASIC PRINT SVR USB ( 0171-004 )is accompanied by completely inadequate, obtusely written installation instructions. There is no telephone based customer service (perhaps that is a blessing) and my well constructed questions sent by e-mail were answered so incompletely as to render them unanswered. Their response was exactly as if they did not fully comprehend English syntax (DUH!). I hold a Ph.D. (and thus can be assumed to have at least average intelligence) and have considerable experience constructing, using and servicing computers and LANs, however, I was completely defeated in my efforts to connect the AXIS print server to my network; the documentation and customer service helped not at all. Shame on Amazon.com for selling this product to persons who are not I.T. engineers.

By the way, when you return this product because it did not meet minimal expectations for usablity, you will pay the return postage.

Rating:
Summary: Talk to Axis tech support BEFORE buying
Review: This might actually be a decent product if you have the right printer. After 5 days of working with Axis' tech support, they declared it would not function with an Epson C84 (purchased new in 2004). There is no comprehensive list of which printers work and do not work; it's whether or not you feel lucky. Most importantly, Axis/Tech Depot will not accept returns on this product for any reason whatsoever, so you are stuck with it. Watch for mine on an online auction shortly. Be sure to PHONE Axis Tech Support as their email-based support is slow, usually a cryptic sentence fragment, and loaded with typos.