Rating: Summary: Doesn't work with Multi-function devices! Review: Hello,I bought this product to use with an HP OfficeJet G95. The product does not support such printers, but that fact isn't written anywhere for a consumer to read. Also, the product was defective. It wouldn't have worked with any printer right out of the box. It seems from other reviews many of these get shipped defective. Customer support on this product was also lousy, and the written documentation was confusing and incomplete for all but the network savy. I'm a systems administrator, and I found the installation to be a real pain. Perhaps the defective device skewed my opinions, for I had to troubleshoot problems when you'd think the process would be easy and clear. Work on your QC please Linksys. You have great ideas, but your quality of products is very poor.
Rating: Summary: Incredibly Frustrating Product Review: As a prelude, let me say that this product may be quite good once it is configured and running properly. That said, I spent hours, and subsequently I had my IT department spend days, trying to get it to work. The best we could do was have it work intermittently. We were using Cisco and 3Com basestations with WEP on and off in two different physical environments that each had successful wireless LANs up and running. Linksys help support is borderline abusive. Once they heard I was not using a Linksys basestation, they immediately dismissed all the problems and advised that I return the product. Now I can only hope that Amazon does the right thing and returns my money. Caveat emptor. And Linksys, if you are listening, many a company has faltered due to crappy help support.
Rating: Summary: hit or miss Review: I ordered the Linksys Wireless PrintServer (WPS11) along with the 4 port router (BEFW11S4) and wireless network card (WPC11). The router and wireless card were easy to setup and work great, but I've had nothing but problems with the print server. After spending 90 minutes on the phone with Linksys support (very helpful and they tried very hard to help set it up) I was told the printserver was defective and to return it. I recently received the replacement and once again received another defective item. As I said previously the router and wireless card work great, and the tech support at Linksys spent a considerable amount of time on the phone with me trying to get the items to work, but I'm 0 for 2 with the print server. Looking back I would have probably purchased a router/printserver combo. I hope this helps.
Rating: Summary: Poor documentation, buggy software and firmware Review: Suddenly I had a need for a wireless print server. After having excellent out of the box experiences with Linksys products in the past they got my purchase. Reading this, keep in mind I'm a former network admin and have installed many real (HP, Lexmark, etc) network print servers in the past. It took me a bit more than three hours to finally get this one operating. Most Linksys products have good to excellent documentation and a painless configuration - even if you need to change options or have a non-"Linksys" network. This is not a typical Linksys product. The documentation doesn't properly describe the setup process and the factory configuration. The instructions were written so that if something went wrong the instructions were useless. In order to find out what the factory configuration was you need a non-Postscript printer. Chances are when you set this up, something will go wrong which makes the documentation less than useless. What went wrong for me? First the configuration software did not see the print server either over the wireless connection or plugged into a network cable. It appears to have undocumented compatibility issues with Windows XP. In an effort to bypass configuration I tried to determine what the factory configuration was. I could not because I only had a PostScript printer. After taking it to another house with a non-PostScript printer I found the default IP address was 0.0.0.0 (which you can't connect to) and that it didn't obtain an IP address from my DHCP server. Fortunately I also have a Windows 2000 computer. The software was able to see the print server from this computer and I managed to configure it to my liking, or so I thought. When I installed the print driver software I found that the name I had given the print server didn't matter - it still used the factory name when I "browsed" for it. The configuration software saw it as my given name and the driver software saw it as the factory name. The disconnect between these pieces of software is just another example of how immature the drivers and firmware are. Another example is having to browse to a subdirectory on the CD to install the driver software. The configuration software installed by autoran from the CD. The installation is not integrated. Once running it appears to do the job, if you like the name Linksys gave it! Bottom line: o Compatibility issues with WinXP and configuration tool o Factory configuration is very difficult to work with o Immature installation process of the configuration tool and drivers o Driver and configuration tool don't "see" the same settings o Non-PostScript printer highly recommented o Documentation is exceptionally poor
Rating: Summary: Cycling power is the key Review: The key to getting this print server to work wireless is to 1. configure and verify operation over cat5 2. configure the wireless connection and verify signal 3. unplug the cat5 cable from the print server 4. power down the print server (unplug the power cable) 5. power the print server back up. The critical step is 4. Once the server detects a wired connection, it disables connectivity through the wireless network (i know the amber wan status light indicates otherwise, but try pinging the server -- you'll timeout). The problem appears to be that when the wired connection is severed, the server nevertheless continues to listen on the now disconnected ethernet port. You have to force it to reset and then rescan for connections by cycling the power on the print server.
Rating: Summary: Easier than it looks Review: If you are using DHCP on your router than this is a snap... If not turn it on to assign an IP address and change it back after the print server has one. I have done more than one installation of this product and I found that having DHCP assign an IP address was the easiest way to get this thing working. Once it has an IP within your network it is much easier to work with.
Rating: Summary: Linksys Support Solved Need Review: Overall the Linksys WPS11 is an good product. I had some initial difficulty in setup, but this was quickly resoloved by Linksys Tech Support. The only negative for me is that the WPS11 needs to be configured with a USB port. Worth the money.
Rating: Summary: Linksys Customer No-Service Review: Linksys doesn't want/deserve our business. The specs for WPS11 were exactly what I needed so I ordered it...and got one. But after spending hours of my time I was unable to configure it. I couldn't talk to it because it's default IP address was 0.0.0.0 and therefore was not visible on my network. I started calling Linksys for help at 1pm Eastern time, and after dealing with a "busy signal" for several hours I finally connected to their switchboard at 4:15pm, then I waited another 10 minutes for a tech. The level 1 guy was nice but he couldn't figure it out, so he said a level 2 would call me back. Cool, now it's 5pm Eastern, and they're in CA so I'm thinking I'll hear back today, wrong. 10am the next morning I get a call from tech level 2 dude, he asks me one question and tells me the unit is defective. Okay, so I finally get another one after a week and, guess what, it has the same problem. What are the chances? Pretty low unless Linksys quality control is [worthless]! I figure the tech level 2 guy was wrong about the defect so I called Linksys again. I started at 9:10am and finally got a tech by 9:20am. He had no record of my previous issue so I explain the whole story and he say's a level 2 will call me back. 2 hours later (11:30am) I get a call from a guy who treated me like I was the problem. His attitude was arrogant and dismissive at first, but when I wasn't intimidated and punched holes in his bogus statements he settled down a little. He told me that I had to have IPX/SPX configured (apparently TCP/IP wasn't good enough) so I said okay and as I began to install it he hung up on me. I'm pretty sure it was intentional since he never called me back. Lame! I called Linksys again and this time got through to a tech fairly quickly. He said his computer had no record of my issue (gee, perhaps it was deleted by someone?) so I explained what had happened and that I wanted a senior tech on the phone, now. He put me on hold for a minute and then said he'd transfer me to a senior tech but I was disconnected in the process. No one called me back. So after many hours of my wasted time and shipping fees, I've returned both units.
Rating: Summary: too immature a product to buy Review: The first one I got had a dead radio. The second one would only work if the SSID was left at the default of "linksys". I had to change the SSID of my access point and all the adapters to get it to work! Even then it loses the signal frequently and currently won't get an address from DHCP. A good idea, but I'd wait until they work the bugs out of it.
Rating: Summary: Not For Those Easily Frustrated! Review: Do not believe the hype on the box, this device has taken months to configure properly. Many thanks to the other kind reviewers, whose input has finally allowed my printserver to operate as it should.
I have 4 PC's, connected wirelessly, in a home/office situation, sharing a Canon inkjet printer via the WPS11. In a nutshell, this device took way too much time to setup, documentation was poor for such a well regarded manufacturer and support did not solve the problems. I hated to give up!
The most important setting was to select local printer, NOT NETWORKED, on EACH computer to set up! Voila! No more bogging down or stalling, and it actually prints faster than when connected directly to a PC. Finally. Thanks to Amazon's reader reviews.
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