Rating: Summary: Awesome Review: Just got this today and had it up and running in 15 minutes.I get 100% signal strength throughout my entire condo and the lowest throughput I've seen is 36 MBPS on rare occasions. Usually is 48+ Extremely pleased. I've been using Netgear products for the past 7 years and they have all been great.
Rating: Summary: poor customer service Review: Look, I'd probably give this 5 stars b/c the product quality is great. But I can't freakin get to the config screen, though I'm usually pretty computer literate. And calling their customer service line is a BIG FREAKIN WASTE OF TIME b/c after you get through the cascade of menu options, they tell you that they can't take your call due to the high call volume. I've called many times. They suck.
Rating: Summary: Flakey Review: OK, I guess for some people, this works, but for me it simply doesn't. I have a sizable home network (10 wireless clients, file server etc.), and have now tried twice to replace my trusty Netgear ME 102 (802.11b) WAP with the WG602 (both the original and "v2" version - what ever "v2" means - yes it is actually printed on the machine as a "WG602v2"!!!). I use 128 bit WEP, and have a bridge (WGE101) between two wired lans. Both times, the WG602 has failed. Of my wireless clients, the following refuse to keep a connection with the WG602 - Soundblaster Wireless - Netgear WGE101 (Yes, their own product, same vintage, same series) - Netgear WG511 (Again their own product and series) I have spent at lease 20 hours so far on the phone with Netgear's support, changing firmware versions on pretty much everything I have on the network, and nothing fixes it. I am glad this product works for some people, it really doesn't for me. I used to have an all Linksys network, and moved to Netgear because of similar issues with Linksys 4 years ago. I guess I will be moving back to Linksys once more, at least for the wireless portion.
Rating: Summary: Works Like a Champ Review: OK, I'm gonna have to laugh. Many of the reviews you see around the Web for electronics are laden with complaints about customer service. The reason I have to laugh is that I think this is more a symptom of our self-service society than any given company's customer service. I mean, I've been having issues with an item I ordered from Home Depot, and the hospital where my son is getting treatment has lost his blood samples and then lied about it. But I digress. This product was a breeze to set up and has been working flawlessly for seven months. I've had several Netgear products in the past, and have never had a problem. I'm using encryption and MAC-filtering and both were easy to configure via the browser interface. My only complaint is WPA support. This particular AP doesn't support it, and according to Netgear's website, never will. The "V2" will, but not this model. When I first purchased this, I was under the impression that 802.11g and WPA were synonymous. Apparently not. This AP is 802.11g compliant, but does not support WPA. If that is important to you, get the V2.
Rating: Summary: WG 602 very limited Review: Purchased the wg 602 to expand my current Netgear wireless system only to find out that as a repeater it will only work with another wg 602. The box that the AP came in shows a typical network setup utilizing a wgr 614 wireless firewall router and the wg 602. Why would netgear clearly show this compatibility when its not the case? Support on this issue was a joke.
Rating: Summary: There are security issues with this product Review: The U.S. government has posted a security alert regarding this product (see http://ciac.llnl.gov/ciac/bulletins/o-159.shtml) and classifies its vulnerability as "HIGH RISK". As long as you get V2 you are OK but otherwise you are wide open to hacking.
Rating: Summary: Netgear Equals Superb Service Review: This holiday season I was a good santa and purchased numerous wireless networking products for my various family members. Sure it was partially a selfish act as I wanted to be able to easily connect when I went to visit, but for the most part it was just an act of giving. I purchased mainly G products and they varied from routers to USB adapters to PC Card adapters. I did also purchase a couple of B products for those in the family that already had some wireless networking products (yes, I know they are backwards compatible but I didn't want to take any chances).
Only two members of the family had installation problems (considering my family is very non-technical I was quite impressed) and those two people both had yet to upgrade to Windows XP SP2. The rest of the family members were up and running within minutes.
As for the couple of family members that did have problems, well they called me first (of course) and I told them to just run back through the installation procedure again. This solved the problem for Uncle Dennis but Grandma Joyce still couldn't get it to work properly. I reluctantly told her to call Netgear's technical support (hey the reviews on Amazon haven't been too pretty for their tech support). I however was quite pleased when an hour later I got an email from Grandma Joyce thanking me for the great gift. I called her back and she told me that after fiddling with the settings with the Netgear people she was up and running within 30 minutes.
Overall, I consider this the ultimate test of product quality and support and I would give Netgear two thumbs up.
I hope this review was helpful to you in putting your mind at ease regarding ease of setup and trust of technical support if needed.
Rating: Summary: Good product and there is room to grow Review: This is a good product. I can get the network connection in my entire house and the speed is petty good too. However it took me a little while to complete the installation. The installation instruction need to be more details especially in regrads to the default IP address 192.168.0.207.
Rating: Summary: Hope You Don't Need Tech Support Review: While many people who have purchased this product were able to plug it right in and go, I actually had some problems in the setup. The technical support by Netgear is horrible. If you have any problems you are going to spend a long time on hold and then speak with technical support people who only know how to fix the basic items that can go wrong. At this point I was referred to second level support and told I would receive a call back in 24 hours. Over a week has passed and I haven't received the phone call. I've since purchased a Linksys wireless router and PC card and was able to connect right away.
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