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Rating: 
Summary: waste of money
Review: I also had trouble with the call-waiting feature. Sometimes it would alert me to a call, sometimes it wouldn't. When it did, it did not let me "drop" my internet.
Support from USR was very poor. First, there is no toll-free phone number, so you have to call long-distance. In today's age of customer service, this is very poor. Less than emphathetic reps are on the line, and use the script. "Try this and call back if it doesn't work."
Plus their web-site does not have an updated driver for this modem. The one on the installation disk is from 8/2001. Then they say to update the v.92 software, but an update is not available either. Support is non-existent.
Very disappointed. Will try a competitor.
Rating:
Summary: I concur
Review: I also had trouble with the call-waiting feature. Sometimes it would alert me to a call, sometimes it wouldn't. When it did, it did not let me "drop" my internet.
Support from USR was very poor. First, there is no toll-free phone number, so you have to call long-distance. In today's age of customer service, this is very poor. Less than emphathetic reps are on the line, and use the script. "Try this and call back if it doesn't work."
Plus their web-site does not have an updated driver for this modem. The one on the installation disk is from 8/2001. Then they say to update the v.92 software, but an update is not available either. Support is non-existent.
Very disappointed. Will try a competitor.
Rating:
Summary: I concur
Review: I also had trouble with the call-waiting feature. Sometimes it would alert me to a call, sometimes it wouldn't. When it did, it did not let me "drop" my internet.
Support from USR was very poor. First, there is no toll-free phone number, so you have to call long-distance. In today's age of customer service, this is very poor. Less than emphathetic reps are on the line, and use the script. "Try this and call back if it doesn't work."
Plus their web-site does not have an updated driver for this modem. The one on the installation disk is from 8/2001. Then they say to update the v.92 software, but an update is not available either. Support is non-existent.
Very disappointed. Will try a competitor.
Rating: 
Summary: Disappointed And Not For Everyone.
Review: I've had a love/hate relationship with USR modems. When they were first breaking out the 19,200 modems in the very early 90's, they couldn't be beat. And they continued to improve up until the X2/K56Flex and software vs. hardware modem battles. Then, their performance went way down, mainly due to the X2 problems.Now comes the Performance Pro v.92 modem. I did a lot of research and it seemed that this had what I needed: v.92 and hardware based. So, I popped it in and powered up the PC. Windows XP plug-in-play found it to be a "generic" V.90 USR modem, so I had to load the "new" drivers. The drivers were not very new and it appears, to this day, it is the ONLY driver for the modem. Once the correct driver is loaded, the modem worked. With my ISP not being v.92 yet, the Internet Hold feature didn't work. I tested it with my backup, v.92 ISP and it worked flawlessly. Also, on the v.90 only ISP, my connection was much slower than the V.92 ISP. In addition, my old software modem seemed to have faster connections as well. Also of note, if you start to dial up and you press CANCEL on the Windows DUN dial up window, it will not immediately stop the process. It sometimes takes 1-2 minutes to actually let you continue. This is not a good sign. I wanted the peace of mind that I had a very good modem because it was hardware based and had good reviews. However, I am just overall disappointed because of the lack of driver support, connection speeds and support from USR. V.92 ISP users may want to take a look but V.90 users stay away!
Rating: 
Summary: I Love this modem
Review: It seems this modem needs some encouragement from a satisifed user; and that would be me. I've used this modem for over a year now, and am very satisifed. When I first installed, it always wanted to connect at 52-52kpbs. However, that speed almost always ended in a dropped connection due to a line error. I configured the modem settings (in XP) to only connect at 48kbps. At this speed, I never, ever get dropped calls, and the stability is wonderful on V.92. Download the latest drivers and software, and make sure you get the latest firmware. the CD installs a program that will update the firmware for you automatically. The modem-on-hold was a pain to get working, but the firmware update seem to ease this problem. MOH works perfectly. If you are looking for a stable, reliable modem that works with Windows (and Linus and DOS), this is one to get. The more technically inclined folks will be able to tweak the modem for the best performance.
Rating:
Summary: Horrible modem for XP
Review: This modem connects well, I have no complaints with connections, it's the call waiting feature. That feature fails in XP for me and the tech support is ridiculous. To make this feature sort of work, it needs a string, but US Robotics tech support doesn't seem to know that. I had that feature working for over a year and then with I upgraded their Call Notification, it failed completely and I can't make that feature work at all anymore. I gave this modem 1 star because the only reason I purchased it was for the on hold feature.
Rating:
Summary: waste of money
Review: Worst thing Ive done to my computer yet (Windows Xp). In fact after 5 hours of trying to get it to work right. I threw it away and put my old modem back in.
when I finally did get the new usr pro in, the drivers were old, nothing would recognize the modem including usr software that came with the modem, Ctl, alt, delete, quit working so when it froze up and, it did a lot (thats never happened before or since putting the old modem back in),I had to unplug the computer. Then when I did get it started again nothing but a blank monitor. Once again with the power cord. took out the USR modem, got the system up and running restored to the day before, shut off the computer the right way, installed my old modem and everything is now working correctly and normal.
I will never buy another USR product.
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