Creative Labs Wireless Desktop ( 7300000000070 )

Rating:
Summary: Horrible personal experience!!
Review: First of all the mouse pointer does not move cleanly (its jumpy). The keyboard stopped functioning within a week after I bought it. But since Creative offered a mail-in rebate (it had to be mailed within 2 weeks) I had already sent the original UPC. Hence I couldn't return the item to Amazon. I exchanged emails with the customer service back and forth a few times regarding this and finally they agreed to fix my keyboard. So I had to ship (I paid for the shipping) it to the RMA center. At the RMA center they had the keyboard for 13 working days and it was NOT EVEN TESTED. After I emailed them about this they finally sent me a replacement keyboard but without the RF receiver!! I had to email them again and they shipped me the receiver. So finally got the keyboard working after about 45 days!! On the whole I am totally disappointed with the VERY POOR quality product from Creative and the poor customer service provided by Creative. This has forced me to refrain from buying any Creative product in the future.

Rating:
Summary: Mouse click problem
Review: I am very disapointed with this product.
The mouse reacts on every 3rd click.
I am not alone who has this problem, so the only thing i can recommend to new customers: DONT BUY IT!
It is almost unusable, and after problems with Creative SB Audigy, i am really not interested in any Creative product in the future.

Rating:
Summary: I am very pleased
Review: I had no problem installing it, and I love it. I think both the mouse and the keyboard are awesome.

Rating:
Summary: Bad customer service setup
Review: The mouse worked great but the keyboard was very erratic. After my efforts to make it work failed, I called customer service. They do not have a toll free number but they handle the call as if they have one: there are long lists of menus to navigate through and they put you on hold forever. When someone answered the phone, I described the problem and he immediately said that the keyboard appeared defective and I should exchange it. The conversation lasted only 30 secs. Moreover, they only work from 10am to 7 pm M-F. So, I had to come homw from work to make this call.

The customer service person was nice but the whole setup is very poor and reflects badly on the company.

If the person in charge of customer service at this firm reads this, then please realize that your efforts to save money by not having toll free numbers and limited working hours will be frustrating to most customers who have come to expect a better service. With the nature of products you make, a person has to be with the product when they troubleshoot and for working people, that means having to go home during working hours.

On the whole, the wireless mouse was just awesome. I haven't worked with a functional version of their wireless keyboard yet.