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Adaptec USB 2.0/1394 Combo Card PCI 3-Port USB 2.0 & 2-Port Firewire MAC/PC (1923200)

Adaptec USB 2.0/1394 Combo Card PCI 3-Port USB 2.0 & 2-Port Firewire MAC/PC (1923200)

List Price: $129.99
Your Price: $63.99
Product Info Reviews

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Rating: 3 stars
Summary: If you have a multi-processor system...beware!!!
Review: When I bought this card, I thought it was a great to have a single card with both USB 2.0 and Firewire connections. Then reality set in when I found that this card does NOT work if you have a dual processor system. I found no mention of it on Adaptec's web site or on the box. It is only mentioned in a README file. You can only have USB 1.1 and Firewire working. If you try to install the driver for USB 2.0 support, you will get the dreaded blue screen :(

I sent an email to tech. support and they said the company doesn't have any plans on fixing it.

Rating: 2 stars
Summary: No Multi-Processor Support, Poor Customer Support
Review: When making the decision to spend upwards of twice as much for an Adaptec product over a smaller brand, once expects that they are dealing with a professional company with good support.

Fact: the DuoConnect, even with the latest 3.x drivers, is not supported under Windows 2000 or XP in a multi-processor environment (even workstations).

Fact: this useful bit of information is *NOT* mentioned anywhere on Adaptec's site -- not on the product info page, not in the knowledge base, not in the install guide (jeez!) and not in the user manual. The only place you'll find it is in a brief note in the readme file accompanying the drivers, or if you install the product and your machine blows up.

This is completely unacceptable for a company like Adaptec -- this should be obvious to people before they buy the card or try to install it.

And as for support? Let's just say that Adaptec is not what they used to be. Long wait times, bad attitudes and unhelpful "policies."

Methinks Adaptec is being propped up by a name built on former glories. It's no longer worth it to pay more over Belkin, D-Link, etc. if the support [is] just as bad.

Note: one of the reps said this card is having "lot of issues" under Windows 2000 aside from the multi-processor bug.

STEER CLEAR!


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