Rating: 
Summary: Strange software support.
Review: The player doesn't die. They fixed the problem.I love the machine but the software. I first installed the Real JukeBox. and found it too slow- compare to Windows Media Player. give it up. Then I tried Windows Media Player. It works fine there, except for it doesn't display the artist on the screen of the rio800(if you transfer files from Real Juke Box, it does display artist and albumn). My mp3 files are not named by the number of the track(without the title of the song). The player only display the filename of the mp3 file. Thus, if you want to have the song's name showed on the scree, my gotta name the mp3 file as the title of the song. For example, A_New_Day_Has_Come.mp3 The mp3 player package doesn't include a remote control. The headphone is weird. I never use it. I guess, take into account of the price for a 128MB player, Rio800 is a good one.
Rating: 
Summary: Do not buy SONICblue RIO product
Review: My RIO 800 lasted only 2 month, it started with battery charging problem and then no sound. It takes at least 20 min to talk to tech support (It is not 800 number. you have to pay the phone bill) - I guess there are so many problems on Rio product that 20 min waiting is normal for Tech support.
I am kind of lucky?? That at least this one is still under warranty (90 days) otherwise I had to pay to get tech support.
I sent back to them two weeks ago on my expense but I have not received it yet... Let's how long it takes...
Rating: 
Summary: BUY THIS MP3 Player
Review: This is the 3d MP3 player I have purchased, and by far, the best. I have ZERO problems with the player. Installation was a breeze. After charging up the battery, it took me about 5 minutes to have music downloaded to my player. I have used the player every day for the past 2 weeks on runs and gym workouts - and the battery is still going strong!
The player is light, easy to use and operate. It has a nice intuitive feel in your hand and the buttons are simple to operate. Disregard any negative press you read about this player. The 128 MBs are perfect for about 40 songs in mp3 format. The expandable backpack feature seems like a great addition and will open up more possibilities for longer hikes/runs.
You can't beat the price and the quality of this great MP3 player. Buy this player!!!!-Sully
Rating:
Summary: Non-existant Windows XP support
Review: I hooked the Rio 800 up my Windows XP system, it detects it and install a driver it had. Great. Try to use the applications that are supposed to be able to transfer music to it. No dice. And what's more, Sonic Blue doesn't include an app they create, they ship an OLD version of the Real Audio Jukebox. I called tech support, they tell me its best to use the old drivers on the CDROM. Well XP won't recognize them, and its near impossible to get the drivers that XP automatically installs.. out of the operating system. The old drivers are older than the actual release of XP. POOR XP SUPPORT.. they don't support the current drivers shipping with XP! This Sonic Blue isn't the company that Diamond was... sad.
Rating:
Summary: Terrible RMA process
Review: My player failed after 2 month. It is 3 month since I sent to Rio repair center. Player is still there. They are telling that new units are backordered and they still didn't receive any. But this is Rio own repair center. I figure that they don't care about existing customers and prefer to send new proucts to stores.
Rating:
Summary: Outstanding for Audible books
Review: It's been great for downloading Audible (audible.com) audio books, holding 10 hrs or more of good listening. I couldn't be happier.
Rating: 
Summary: Defective Battery!
Review: My wife ordered this MP3 player for my birthday. I was very excited with the look and sound. Functionally, I found it very easy to use. The 128mb memory is adequate for me. I calibrated and charged the batter IAW the instructions. Immediately after unplugging the charger, the battery meter droped to 12%. It then seemd to play for about 2-3 hours (in high contrast with the advertised 11 hours). I re-calibrated it and the problem re-ocurred.... If they were unable to design/obtain a reliable rechargable battery system, they should have just built it for disposable ones. It really is a shame because this is the only problem I had with my RIO 800....
Rating:
Summary: All problems have been solved!!!
Review: Just recently, SonicBlue has changed to problem with the battery charger. They have made a new one that has no problems. This mp3 player is great. The LCD screen is very easy to read and even when you want to listen at night, it lights up whenever you press any button so you can see what you are doing in the dark. The headphones are great, even though I don't use them, they are awesome because they are foldable and have great sound quality. The usb cable makes it much faster to download songs onto the player. It has 8 preset Eq sounds so you can choose the sound that is best for you. It also has playlists you can choose you favorite songs and put them in one folder. The voice recording is outstanding. You can clearly hear everything you record and the quality is wonderful. The carrying case is very stylish and has a belt clip, you can listen while you are running or working out without any pauses. I used to own the Samsung Yepp 128mb player, but when I found out that the Rio 800 has fixed all of its problems, I decided to return the Yepp and get the Rio. Overall, this is the best 128MB mp3 player out there. IF you want to get an 128mb mp3 player, get the Rio because you can't find anything better.
Rating:
Summary: mine has no problems
Review: I HAD -ZERO- PROBLEMS.
-People say the battery runs out quickly. I think thats because people leave it on charge for a short period of time. I leave it on overnight for about 8 hours and it works for 3 ENTIRE DAYS.
-Recently the adaptor that came with my Rio stopped charging. I first thought the player died but no. I got a new adaptor and it works just fine. So if there's a problem, obviously it's the adaptor NOT THE PLAYER.
-When you first get your player, the calibration is important. Leave it on as long as the player says. DON'T UNPLUG IT BECAUSE THE LIGHT WENT OUT. THERE'S A PROBLEM WITH THE INDICATOR
-The ONLY thing I don't like (which I ignore since I only want to listen to music) is the vague software. Don't use Rio Audio Manager... Use RealJukebox. This is a great player with loads of memory. If you're the traveling type, dont get this one though. Get one of those that have gigs. of memory. I use mine on my way to school, while running or riding.
Rating:
Summary: Horrible
Review: They may have fixed all of the problems they were having with the player but I doubt they fixed their horrible tech support. Even if rio did finally fix the problems I would never buy anyhting from a company that realeases something so dysfunctional. I had all the same problems everyone else had. The player would only work for about 3 minutes at a time and in the end it stopped turning on all together. I sent it back once and they sent me one with the exact same problems. I told them the new one didn't work, wrote them two emails, and they never responded. It was a complete waste of money not to mention all the time I spent recallibrating that stupid battery. I just got the intel pocket concert and I love it. It works great, I would spend the extra [money] for a product that is really going to work.
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