Rating: 
Summary: do not--i repeat DO NOT--buy this product
Review: god would this thing be great if it worked. but my $300 (at the time) mp3 player isn't worth a penny. i am now on my third one and sonic blue keeps convincing me to try "just one more fix." not only will it not hold a charge on its rechargeable battery (keeping it charging every minute that it's not in use, i get TEN MINUTES of play time before it dies), but the normal alkaline battery pack that sonic blue was kind enough to send me to fix all my problems won't work either. i get 3-4 hours instead of the 12 they promise and it dies whenever the battery gets to "7 hours remaining". they have had me exchange two units, calibrate, calibrate twice, calibrate twice and then recharge, calibrate twice-press select-unplug for a minute-and then recharge, use an alkaline battery, and download new firmware. bottom line, this product simply doesn't work. and speaking from someone who doesn't have $300 to just throw away...i couldn't be more angry and frustrated!
Rating:
Summary: Writing again-Received another from Rio, but it's defective!
Review: I wrote on Nov 25...I bought it in July 2001...Had a great couple of months with it. It died early Nov. I went through Rio's standard Customer Support website. Don't try calling, you'll never get through! I finally heard from Rio on NOov 27. They said a working unit was being sent to me, and that I send the old one back. I thought, great, to have my mp3 player back. When it came in the mail, it was just the unit, which is fine with me. I then charged it up through the calibration function...uploaded mp3...and started to listening...I thought, great! I have music again... I listened to it in the morning and then some in the afternoon. Total listening time is less than an hour. Then the music stopped...my refurbished replacement is dead. Their RMA program is great....send a defective one and then receive another defective one. GREAT!
Rating:
Summary: Nice Product if it Worked
Review: Just bought this two days ago and had same power trouble as everyone else has mentioned. Worked great when it would turn on. Just stopped playing in my car and would never turn on again. Did everything right--calibration, full charge overnight and then it just stopped working. Taking it back to the store. Their website says the power supply is faulty (...) and you need to get the new one shipped to you or you can permanently damage the product--NICE. These are the leaders in the industry!? It says the recharger has been reworked to prevent accidential misuse--whose misuse? How can you misuse charging your product. Filled in my info to get new charger or their site and it says their server is full. Tried to submit it again and it said I already submitted an entry--Nice. This is a technical company?? Stay Away from product at least until they get their act together.
Rating: 
Summary: The best player around
Review: I could not believe how easy it was to get this thing working. I am not one to read manuals so I basically thumbed through it looking for pictures and didn't see too many so I decided to wing it and see how it worked. Loaded the software on my Mac, plugged everything in and voila! It recorded tracks in record time and it looks, sounds, and works great. The battery life is at 90% since recharging it two days ago. The bass boost and the various presets are an excellent plus. Not too many other machines give you the flexibility and the features of this one for a great price. Nice little case for it too. No complaints here, just wish I could give it 10 stars!
Rating:
Summary: Reaffirming Rio's Weak Reputation
Review: Guess I should have read these reviews before frustrating myself with this purchase. What a piece of junk. ($)and it never worked, never! Charged the battery over night and it died while installing the software the next day. Then, it wouldn't recharge at all while it made a buzzing sound with the power cord plugged in. It's on its way back to the store...
Rating:
Summary: Excellent product, performs as represented
Review: Prior to purchasing this item I looked over the reviews and because they ranged from great to awful, I did not find them helpful. Notwithstanding, I purchased the product because of size, capacity, price and the reputation of the manufacturer in connection with other products. After I received it, I followed the instructions carefully and experienced none of the problems reported by other users. The product performs flawlessly, the battey has excellent capacity and in addition to being very satisfied with the product, I subsequently learned that after subscribing to Audible.com, I was entitled to a ... rebate.
Rating:
Summary: I loved it at first, but now it's broken! Am very upset!
Review: I bought the Rio 800 back in July 2001. For 5 months, I took it practically everywhere with me....vacation, commuting to work, running with it at the gym. No skips...downloaded a different set of playlists every week. It was perfect. The battery problem that everyone else wrote about didn't exist. But in October, the battery life became a problem. If I didn't recharge every night, I wouldn't have a working unit the next day. Finally sometime in early November, I was recharging and downloading at the same time, something I've been doing since day one. But this time the unit didn't turn back on. I tried their 800 customer service, but it always referred me to their non 800 number. And what do I get, a recording that told me to use the website customer service. NO LIVE CUSTOMER SUPPORT...why did they make me pay long distance? I finally logged onto the website, and I came across an important news flash that the batter charger was buggy and that they would send a new backpack and charger for free. Well I think it's too late, since my unit is BROKEN. I am trying to return it under theIR RMA policy... It's been two weeks, and I have yet to hear from their email customer support. Amazon customers beware! You have been warned. I've had cassette/cd walkmans last a few years! My suggestion is that if you keep reading about problems and you see similiar bad reviews in other tech websites, move away from this one. There are plenty of other ones out there that have less problems. If the Sony ones didn't have that whole ATRAC problem, I would get the NWS9 mp3 player.
Rating:
Summary: it finally broke!
Review: I brought my rio 800 128mb back in July and was wondering what the fuss was about with everyone else. At first it was a great player, was able to sqeeze about 40 songs on...went to the gym with it, nyc subway..it had some faults that I could live without such as remote and raio...but then the battery drained really fast, had to charge it every night, and at most I used it an hour a day...then finally after recharging and downloading music at the same time whcich I used to do all the time and there is no instruction that you can't do both! I got this error, checked my unit and it wouldn't turn on. But get this...I checked their website, and they know they have problems...check out their site... / but it's too little too late...stay away from RIO products
Rating:
Summary: Major Disappointment
Review: I have had a poor experience with this product. I have gone through two units, experienced the same problems with each. Operations (with either battery or ac plug) experienced "freeze up" with both players. Once this occurs, all functionality ceases - including the ability to simply turn the unit off. Rio customer service response to two e-mails was a "standard" boiler-plate of solutions to possible problems. No response was made to the lock-up of the system. Ultimately, I returned the replacement player and will seek another vendor. This one did not prove to be worth the aggravation. Maybe I just got a couple of bad apples.
Rating:
Summary: complete garbage
Review: This thing is complete garbage. I can't believe they made a product where the battery will die even when it's not in use. I completely charge it, and won't use it for a day. The next day, the battery is dead. I calibrated it properly, I've been using gadgets and gizmos forever. My nickname among friends is gadget boy. (...)
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