Rating: 
Summary: Good except my screen went blank
Review: I did some research in order to find a good mp3 player that was good and fit my budgit and the rave mp3 2100 looked good. With mostley good reviews i decided to buy it. When it came I was able to put songs from my computer on to the unit very easily. But after a week my screen started going blank and not showing anything so i called up customer service which they were eaisly able to be reached and they had me send it in to get it replaced. They said it would take 2 weeks for it to return to me and they lived up to their claim it came wihin 2 weeks. Since then i have had no problems with the unit and except for the flaw in it i would have to say it is well worth your money.
Rating: 
Summary: Customer Service is Horrid
Review: My dealings with Sensory Science customer support have shown them to be both incompetent and unethical. I first ran into problems with my player in December 2000. I went to the web site looking for answers. There were none, so I called customer support (left message on voice mail and never got a response) and sent an e-mail (also never got a response). When I finally got in touch with customer support after repeated tries (three months later!, in March), they were miserable. There were 2 supposed RaveMP "experts." One never returned my call; the other was no expert. I told the "expert" I was getting a "file error" on my unit and I he began to get my address information. I thought they were going to file an RMA, but he said the repair cost would be $99.95. I asked for a manager who reduced it to $49.95, which was nice. Nonetheless, I indicated I wanted to see if I could do anything myself in order to save the $50. The manager sent me back to the "expert." He indicated that the "file error" message meant the board was bad and I had to send it in for repair, period. There was nothing I could do. While trying to decide if it was worth $50 to get it fixed, I figured out you could flash format the memory and fix the problem. The unit works again. I called the "expert" back and asked him why he didn't tell me to flash format the memory. He indicated it was only a temporary fix, and he knows it will fail again, that my board must be swapped out. Apparently he thinks the function of customer service is to serve customers to the repair department for a quick $100, rather than serve the customers with appropriate information to allow them to make an informed decision. I will never deal with this rude arrogant company again, and I certainly would not recommend anyone else to either.
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