Rating: 
Summary: i love it!
Review: My first and last Toshiba product. I was happy with this computer when I got it and I recommended it to everyone who asked my opinion about laptops. After a few months, it started to crash on me very often. I did clean installs of the operating system but that didn't help. It would crash repeatedly and then finally it wouldn't boot at all. It would crash when the computer was moved or the screen angle was adjusted, or for no reason at all. I brought it to the local Toshiba Service Center. 15 minutes after I got it back it started crashing again, and the problem continued. There was some additional damage caused by the service center, in that a piece was loose and the computer would crash if the piece was wiggled (the plate that goes over the power switch). It wasn't doing that before I brought it to the service center. Toshiba had me ship it to a larger service center. I told them that I didn't want the same computer back because it was an obvious lemon, and especially after the additional damage caused by the service center. After about 10 days I got the same computer back. It had greasy finger smears on the plate that covers the power switch, and a big new scratch. I turned on the computer and the operating system wouldn't even boot. I just got a blank screen. The second time I turned it on, the computer booted, but before I was finished configuring Windows, the computer started crashing again. Now, several weeks later--an *immense* amount of wasted time, and with unfinished projects that I couldn't work on without my computer--I still have a non-functioning computer. How many more days or weeks is it going to be before they fix this problem? I heard that Toshiba had great laptops and great service but this was a terrible disappointment. I am very unhappy with Toshiba. I wish I had bought a Dell.
Rating: 
Summary: Terrible problems, terrible service
Review: My first and last Toshiba product. I was happy with this computer when I got it and I recommended it to everyone who asked my opinion about laptops. After a few months, it started to crash on me very often. I did clean installs of the operating system but that didn't help. It would crash repeatedly and then finally it wouldn't boot at all. It would crash when the computer was moved or the screen angle was adjusted, or for no reason at all. I brought it to the local Toshiba Service Center. 15 minutes after I got it back it started crashing again, and the problem continued. There was some additional damage caused by the service center, in that a piece was loose and the computer would crash if the piece was wiggled (the plate that goes over the power switch). It wasn't doing that before I brought it to the service center. Toshiba had me ship it to a larger service center. I told them that I didn't want the same computer back because it was an obvious lemon, and especially after the additional damage caused by the service center. After about 10 days I got the same computer back. It had greasy finger smears on the plate that covers the power switch, and a big new scratch. I turned on the computer and the operating system wouldn't even boot. I just got a blank screen. The second time I turned it on, the computer booted, but before I was finished configuring Windows, the computer started crashing again. Now, several weeks later--an *immense* amount of wasted time, and with unfinished projects that I couldn't work on without my computer--I still have a non-functioning computer. How many more days or weeks is it going to be before they fix this problem? I heard that Toshiba had great laptops and great service but this was a terrible disappointment. I am very unhappy with Toshiba. I wish I had bought a Dell.
Rating:
Summary: The worst machine ever
Review: My machine is a little over one year old and it crashes constantly. It has had the HD replaced, the RAM replaced and been in for repairs 3 times. This machine is a lemon. Run away fast from Toshiba products.
Rating:
Summary: One of The best Notebook in the Market
Review: The best thing I bought from Amazon.com
Once again thank you Amazon for this great Notebook.
Rating:
Summary: Was sold LEMON, horrible cust. serv., bad battery +wireless
Review: The LOWDOWN: Was sold a LEMON by Toshiba. Motherboard/hard drive crashed after 6 months, was "fixed" by Toshiba, then broke down again w/ the same problem after 2 months. Countless phone conversations and letters to Customer Service and got the runaround big-time. Will NEVER buy a Toshiba notebook, computer product and probably anything with Toshiba brand on it ever again. I should've bought an IBM or Sony.
The DETAILS: I and other members of my family and co-owners purchased this and 8 other Toshiba notebooks of different models for my small business and family use b/c we heard that these were the best selling notebooks (which I later researched and found to be dubious and just hype). Of these 8, 3 had serious hardware problems. Yes that's right, I said 3 out of 8. And I bought them directly from Toshiba. I've owned 3 notebooks (Dell, IBM) and countless desktops in the past, and while I've had software problems, software glitches and the like, none ever had hardware problems.
But 6 months after use, the computer would start whirring very loud and vibrating, then it crashed. A few of my friends who are support experts looked at it, said they've never seen anything like it. I called Toshiba, they said to try to reinstall Windows. I lost ALL my data as my friends couldn't even copy the info. b/c they said the hard drive or motherboard was so damaged. I sent it in to their Depot department (which repairs borken computers), and while my experience was horrible just like many others I've heard, it was sort of the opposite - I got it back too quickly. UPS picked it up on Friday, they got it on Monday morning, had it "fixed" by Monday afternoon (which is what the invoice said) and I got it back on Tuesday. And the only explanation I got was from that one page invoice which said "Bad Hard Drive/Motherboard".
I felt wary about this, but had no choice and used it anyway. After a few days, I got the same whirring sound, called customer service and they said they didn't know what the problem was and that I could send it in and have it looked at, but even if they did that, that if there was a problem I would have to pay for it as the 1 year warranty expires after your first problem. They also said that since it expired I would have to give them a $200 deposit just to have them look at it, and that just to look at it would cost a good chunk of the deposit. Yeah, I'll do that... NOT. My budget not being able to afford buying an IBM or Dell, I was forced to use this. Although it whirred and vibrated constantly, no major problems until, again, 2 months went by and it crashed again, with same symptoms and errors.
I called Toshiba's "Customer" Customer Service dept., which is based in India, they said that since warranty expired, can't do anything about it. I tell them I bought a lemon, and at the very least they should fix it (not sure I would've used it, but wanted this as a courtesy at very least) and after being forwarded to the Depot dept. and back to "Customer" Customer Service, and back to Depot, getting hanged up on, back to Depot, ad nauseum... they basically tell me they can't do anything for me. When I ask to speak to manager, they said they can't do that, that the manager would tell me the exact same thing. When I then say I just want the manager's name so I could write a letter of complaint, they said they cannot do that! When I then ask for a mailing address, they give me one in the US, and I ask but you are in India right? but they say not to worry, it will get to them. So I write a long but detailed letter.
6 weeks go by w/ no response to my letter and I call up, give my case number. They at first said there's no record of my lettter. When I insist I sent it, they put me on hold for like 30 mintues, then say that the address that I sent it to was the "Corporate" Customer Service, and that they are "Customer" Customer Service. Huh? They then say that "Corporate" CS probably received it but that they cannot confirm this b/c they are on different computer systems, and that they cannot give me their contact number but not to worry, someone will get back to me.
Needless to say, no one ever did.
Oh, and about the computer's performance? Okay, I guess. The battery mysteriously started out at 5 (or 6, cant' remember for sure) hour capacity, then went down progressively to 3.5 maximum capacity for some reason, even tho I followed the manual and properly depleted it every month. (When I sent in my notebook for the HD problems, I asked them to look at it but they said I couldn't send my battery in.) The wireless device inside was pitifully slow, not much faster than dial-up, so I had to shell out more money for a real wireless card. Best thing I can say is you can have many apps running and speed only slowed significantly if you have way too many apps running.
All in all, a horrible experience with this LEMON. Like I said before, I'll never do business with Toshiba again. I suggest to stay away, or at least do proper research before buying this or any other Toshiba notebook.
Rating:
Summary: Fantastic Notebook!
Review: This is a wonderful little notebook and i would recommend it highly. especially to any of you who might also be considering a Dell (like i was). the reason i went with this one was because i was able to get it at [a local store] with 0% for 12 months (same price after rebate as here at Amazon). but dealing with the goofballs at [the local store] is no picnic and if you could get the Amazon Visa with no interest financing then i would go that route as Amazon is a much better company to deal with in my opinion. now to the M15-S405: it has a great 15" XGA (1024x768) screen. and it is definetly the way to go if you don't want to spend all your time squinting at a higher resolution display like Dell offers on their systems (go to the Dell community forums to hear the support and hardware horror stories too!) the wi-fi capability is awesome! i currently have it running on a wireless network with my desktop and i am able to access my DSL, share files, and share the desktop's printer with ease from anywhere in the house. also, you can use wi-fi in places like Starbucks for an additional fee. check out T-Mobile's website for more info. this computer also has great battery life, very good Nvidia graphics card and plenty of memory (512mb) and a nice 40gb hard drive (5400rpm). and at just under 7 pounds it is not to heavy to carry around. for accessories i recommend a wireless router , optical notebook mouse, and of course a case of your choice. i got a Samsonite L35 that is slim and fits the notebook nice and snug. if you are in the market for a great all-around notebook, you can't go wrong here.
Rating:
Summary: Terrible Tech Support
Review: Toshiba may make good products, but their support is the worst i have ever come across. They have lost my laptop for over a month now and do not care a lick about it. They're tech support team is in Turkey and they dont care a thing about anybody. They kept hanging up on me and refused to help me saying it will take some time. When i called back- no one knew anything and had zero updates. DO NOT BUY TOSHIBA PRODUCTS! Get a Gateway or Dell instead...two companies that actually care about their customers.
Rating:
Summary: i love it!
Review: toshiba sat pro m15 is my first laptop! i think it will be the last. it simply gives me everything i dream about! its design is good( a little bit heavy). its performance is high. its battery lasts an amazing 6 hours -a breakthrough performance for a full-size portable. the sound is clear and fairly loud. i don't think in the limitations of storage: thanks for the 40 gb storage. the tft screen is amazing. the dvd features are great. i think toshiba puts a big amount of technology in that laptop, so u can hardly say that it is expensive. it is worthy! i think i found everything i needed and more in the m15. thanks to toshiba!
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