Rating: 
Summary: Support makes the difference
Review: I've owned mine for a month and have had no technical issues with the computer. Getting my wireless network installed at home was another matter.
One of the big selling points for me was the unlimited toll-free support from Gateway technicians as long as the product is under warranty (the first year). They've been outstanding, even when the problem with my network was coming from the router, not their computer.
My last system was from a competitor and you had to provide a credit card number just to ask them a question, and then you were connected to someone overseas who barely spoke English.
Rating: 
Summary: Reliability not up to promise
Review: Purchased a Gateway 200 ARC in October. Love the size, the weight, built in wireless and CD-writer.Unfortunately, the initial software install was bad and tech support had me re-format the drive and re-install all operating software. This took the better part of 8 hours -- the day after I bought the PC!! It did solve the problem. 3 months later, the sound stopped functioning. Three attempts at repair through tech support ended with a recommendation to re-install the operating system and all the software!!! At least I didn't have to re-format. Still, re-install takes 3 full hours, not counting the time to reinstall software and restore data. Sadly, the sound is still non-functional and I've sent the PC in for repair. The frame is somewhat flimsy, causing the keypad to rub against the screen, leaving scratch marks on the screen that cannot be removed. (Gateway is going to replace the screen under warranty.) I did purchase the extra life battery, which gives a solid 3 hour plus operation time. The wireless feature is nice, but range is limited. All in all, like the features, give Gateway credit for having 24/7 tech support, but I've never needed as much support on any other PC.
Rating:
Summary: Very Pleased
Review: This notebook is great for someone that travels. After comparing many notebooks in it's class. Going to stores annd physcially playing with them I found this notebook to be most portable and have some of the more powerful features. This is the lightest I found in the 14.1 in screen size notebook. This notebook looks great and is powerful enough to satisfy most users. I guess I can list all the problems that way buyers can pay attention to those things when purchasing this notebook. The most noticeable draw back was the battery life. It comes with a 3 cell battery which amounts to about a 2 hours max battery life. I suggest buying the 6 cell battery which will double you battery life. I did have some issues with the 802.11b card which signal faded alot. I had them put in the 802.11g instead and it works great. The next problem I found was the notebook gets really hot after a while (1/2 hour). But not to where it might burn you just a bit unconfortable. Finally I the cd-rom drive to be a bit loud. Aside from these minor issues which can be easyly fixed, I found this notebook to be a great buy. After rebates and discounts I think this was the best bang for my buck.
Rating: 
Summary: Great notebook with minor issues!
Review: This notebook is great for someone that travels. After comparing many notebooks in it's class. Going to stores annd physcially playing with them I found this notebook to be most portable and have some of the more powerful features. This is the lightest I found in the 14.1 in screen size notebook. This notebook looks great and is powerful enough to satisfy most users. I guess I can list all the problems that way buyers can pay attention to those things when purchasing this notebook. The most noticeable draw back was the battery life. It comes with a 3 cell battery which amounts to about a 2 hours max battery life. I suggest buying the 6 cell battery which will double you battery life. I did have some issues with the 802.11b card which signal faded alot. I had them put in the 802.11g instead and it works great. The next problem I found was the notebook gets really hot after a while (1/2 hour). But not to where it might burn you just a bit unconfortable. Finally I the cd-rom drive to be a bit loud. Aside from these minor issues which can be easyly fixed, I found this notebook to be a great buy. After rebates and discounts I think this was the best bang for my buck.
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