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Rating: 
Summary: Bad and Good Experiences
Review: I bought a 520 pavillion and 17in Monitor in Jan. 2002. The first time I operated it the computer locked down and the only way to get it unlocked was to manually restart or unplug it.. I started calling HP from then until August of the same year..I have no idea how many Techs I talked to in those months but it was a bunch,one time I was on the line with them until 5:00 am in the morning.. Of all the Techs, there was never [1] that told me the same thing to stop the locking down..I even took it back to Best Products twice and they could not find out how to stop it from locking up..I was very unhappy with this computer as I never did try to use it that it didnt lock up, when it locks up and you have to restart it you loose everything you are working on, very very aggrevating..I thought about just taking the thing back and getting my money back.. I thought I would try one more time so I called HP Help Center again..Get this.. I got a very nice lady in INDIA told her my problem and how many people I had talked to and she said let me check something, we went thru some different things on the computer and sure enough it locked down as always..She said this was a faulty computer and she would see that I got another one..In three days I had a new computer. I have had this one now for over two months and it is absolutely wonderful.. It is faster,makes less noise,nd has not locked down one time, and beleive me I have really worked at trying to get it to lock up.. I am very pleased with this new one. I dont know if it is and updated version of the computer I had or it just works like it should..Anyway,it sure would have saved me a lot of frustration and ulcers if I would have got the nice lady in India first..HP should be grateful for an employee that is very sincere in customer relations..She is the reason I still own a Hewlett-Packard.....
Rating:
Summary: Nice Enough Machine - No XP Recovery CD
Review: I bought this machine recently. It's fast, works well but the 60GB drive seemed somewhat smaller than it ought to be. Surely even micro$oft wouldn't try and leave *two* copies of XP on the disc? I rummaged in the box and failed to find a recovery CD. Aha!7GB of the disc as shipped is hidden away to store the XP distribution for recovery. I emailed HP and was told the recovery partition would be all I needed. (Now go away like a good little consumer.) "But what if the disc fails completely?" I countered. After some mildly pushy email (from my side) they told me to call the customer care centre and they offered to ship a recovery CD out to me - for another $9.95 plus tax. I don't like it but I thought you should know - if you want the XP disc(s), you have to ask for them, and pay again. Strange, I thought the cost of the software was included in the price of the machine (a.k.a. "The Microsoft Hidden Tax"). HP equipment is generally good gear, but this foolish no-media tactic is going to disenchant a lot of customers. Me included.
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