Rating: 
Summary: Worst Possible Customer Service
Review: View screen went bad in just under 2 months of light use. Spend 2 1/2 hours at Compusa trying to get replacement, ended up calling Viewsonic and signing up for their "will ship in 48 hours" replacement program. Had to fax forms to them twice since first form Viewsonic said to fill out was the wrong form. Now 2 weeks later unit has yet to ship. DO NOT BUY FROM VIEWSONIC....
Rating: 
Summary: Handle with care
Review: As far as a pocket pc its a good buy. The thing is, never take it on the road, because its extremely delicate. I work in a semi-corporate environment (im a multimedia producer), so the item was never in a rough o dangerous environment. The item was 2 months old, and in mint condition, but the lcd screen one day burst. After waiting 3 months for an answer, the final reply basically was: (the customer service person was very nice and friendly and totally simpathetic) these are very delicate items, we regret what happened to you, but we invite you to purchase another. So basically the item in their eyes is a disposable $250 toy.
Rating: 
Summary: No device expansion option
Review: At this price, asking for built-in wireless may be unrealistic. However, the choice of an SD expansion rather than a compact flash one severely limits the accessory choices (such as wireless and GPS) that one add to the device. Viewsonic should have designed the product with expansion capabilities, which it does not. I would have given this a 5 star rating if not for this glaring design flaw. *Note: Viewsonic has come out with the V37, which does have wireless capabilities via an SDIO WiFi Card. Make sure that your version comes with Pocket PC 2003 because Pocket PC 2002 does not support SDIO.
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