Rating: 
Summary: Mixed bag; one bad one and one good one
Review: My wife has a palm m500 that she likes, I have a palm m500 that works so inconsistently I am looking for something else. My wife's will not sync with the computer, so I had the computer looked at and tuned up by the computer doctor. That did not help. We received a court document saying we could change out the sync modules, but we had to have the receipt proving we bought the palm. OF course, they had our warranty certification and address, but that was not good enough. Overall, My wife is decently happy with hers, but with all the problems we have had, I would never buy another Palm. Oh, the 90 day warranty is not too great either. I assume that the the Palm people have little trust in their product or they would offer a year warranty. I'm sure the 25 dollars they charge for service after the 90 day warranty is a major profit center for them. After thinking about this some more, I not only won't buy from them, I hope they go out of business.
Rating: 
Summary: Vx probably a better deal for now...
Review: After deliberating between the Vx and the m500 (the m505 screen was just too dark for me), I chose the m500. What I now have is a Vx with: 1) the newer Palm OS (v4.0 instead of v3.5) that otherwise seems no different from the former; 2) an expansion slot (with a dummy card) for which I have no current use; 3) a USB cradle that I can't connect to my Win NT machine at the office (why Win NT doesn't support infrared and USB ports, I still don't understand!) and BTW I still can't find Palm's serial cradle for the 500 series available anywhere ; 4) no available hardcase (the m500 does not fit properly in the V hardcases). So for $100 more than a Vx, I have a Vx that I can't install at the office. Maybe the 500 series will show their true value as more peripherals become available, but for now get a Vx. At least you can migrate up from older Palm series if you have a Win NT desktop.
Rating: 
Summary: Would you trust your most important data to this?
Review: I owned a terrific Palm V which I dropped and destroyed by accident. Then I bought an m500. What a mistake. It has been nothing but problems.
I had the same problems as everybody else with the USB cradle not Hotsynching. I tried resetting the handheld several times and eventually it came back on. But what a royal pain. Also, the battery has been a problem too. For two weeks I couldn't get a charge to hold. Again, hard resetting it over an over helped.
This device cost far too much to behave this way. Tech support was limited and not helpful. I won't buy another Palm device.
Rating:
Summary: Horrible hot sync; dead battery in 1 year.
Review: I think most of those who have given this palm a one star or who wish to give it a negative star have summed it up correctly. The palm does not consistently sync. After 1 year of use, mine was dead as a doornail unless it was attached to the charger. Hence, I've not used it in a while.
Does that mean it's time to spend $40 on a battery? Is it really worth it? Not! Mine's in mint condition, and I'll take what I can get for it on Ebay. Time for a reliable PDA.
Rating:
Summary: A total disappointment - I threw it away
Review: This product never worked properly, had limited functionality, and isn't even worth the discount price it's now available at.
Rating:
Summary: Mixed bag; one bad one and one good one
Review: My wife has a palm m500 that she likes, I have a palm m500 that works so inconsistently I am looking for something else. My wife's will not sync with the computer, so I had the computer looked at and tuned up by the computer doctor. That did not help. We received a court document saying we could change out the sync modules, but we had to have the receipt proving we bought the palm. OF course, they had our warranty certification and address, but that was not good enough. Overall, My wife is decently happy with hers, but with all the problems we have had, I would never buy another Palm. Oh, the 90 day warranty is not too great either. I assume that the the Palm people have little trust in their product or they would offer a year warranty. I'm sure the 25 dollars they charge for service after the 90 day warranty is a major profit center for them. After thinking about this some more, I not only won't buy from them, I hope they go out of business.
Rating:
Summary: The worst product EVER
Review: I received the Palm m500 as a Christmas gift. Within 2 months it wouldn't hot sync. Technical services made me jump through all kinds of hoops to fix it including a regedit on my PC. I'm now dealing with customer service hoping to get some resolution, so far no help. I'm going to go up the chain to every supervisor. I have never in my life had such a bad product with such terrible support. I had the old Palm 3E which never gave me problems. Take my advice - STEER CLEAR. I'll never buy a Palm product again. If I could give it negative stars I would.
Rating:
Summary: Software?
Review: Looking for some 'cheap' electronic organizers, I came across this one. The floor model was on sale, so it made it a great deal. The software was not included and I wasn't told that I needed software to make it work with my computer. The sales associate made it sound as the Palm would install the needed components on my computer. No where on the box did it mention a CD-ROM to install. With this lack of software, this thing is pretty much useless.
Rating:
Summary: I am sick and tired of my Palm m500 not working - do not buy
Review: I read the reviews here about one and a half years ago to decide whether or not to buy this model - and the reviews were generally positive then so I bought one. However as you can see from the REVIEWS FROM MID 2003 ONWARDS - this is a bad machine - many people have had problems with it. I had the hotsync problem which peole are speaking about - this issue was brought to court in a class action by a lawyer in the US - but Palm refuses to recall this machine. I am also having what they call a digitizer problem - I have called the service line a number of times and now they want me to pay $140-$198 to pay for it to be fixed or to get a "as good as new" replacement - repair could take up to 5 weeks. I have really lost faith in Palm - in my opinion this is a hopeless product - and I beg you to benefit from my loss and do not buy this machine. If you do buy this product buy an extra 5 years of warranty if your store has this option because I believe you will need it. I generally do not go out of my way to post a negative review but this product has got me so frustrated and dissapointed. (I wanted to give this zero stars but Amazon doesn't allow you to do that.)
Rating:
Summary: Hot Sync problems are unacceptible
Review: I bought my m500 Palm in May, 2002. After about 6 months, it kept turning itself on and then the battery would die almost immediately, so I got the hard case for about $40 but that didn't cure the problem. I purchased their on-line help for another $40. It wasn't very helpful. Then it wouldn't perform a hot sync. They finally admitted that there was a problem that had to do with electrostatic discharge (ESD). They sent me a card and complicated instructions for resetting the palm pilot. I thought that that took care of it but it all happened again: turned itself on, died, wouldn't hot sync. The tech support was again not very helpful but I went through the steps to restore it and it is functioning again but I lost some important data because I hadn't hot sync'd for more than a week. People with this problem should know that there has been a class action suit and Palm will replace the cradle but you should also demand the reset card. It's a pain in the neck but it seems to work. Also, hot sync daily or you'll be sorry. The website for information is www.EleySettlement.com.
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