Rating: 
Summary: Got Vonage? Dont buy this
Review: If you got 2 lines, 1 hardwired (telco) and the other a voip, like vonage. The caller id will not work. I troubleshooted this issue for 3 hours now, and its clear that if you have a device such as Vonage connected to the 2nd line and your telco to the other, caller id will not work. It does work if either one is connected but the other isnt
Rating: 
Summary: Love the features; unhappy with quality; GET THE E2562
Review: If you're looking for a 2-line system (ans machine + cordless handsets), in terms of features, the 2462 is great. But...
We bought ours about 1 1/2 years ago. There were problems
with the handset from the beginning. In particular, the
battery door was not sufficiently tight, and so the battery
was prone to wobble and losing its electrical connection.
Whenever that happens, the handset has to reset with the
base, and any connected call is lost. Also, the connections
on the recharge base were not perfect, and sometimes the
recharge light would go out about 30 seconds after placing
the phone there. Connection cleaner seemed to fix the problem;
it had to be done every few months. Finally, the microphone
on the handset went out. You can hear them, but they can't
hear you. Since it's out of warranty, and a new handset
is around $80, it's not worth it.
So, we found a good deal on the AT&T E2562, which is
heir apparent of the 2462, and it looks like they solved
all the problems. The features are virtually identical
to the 2462. The base and the handset seem more solid.
They redesigned the handset battery door, and there are
clips to hold the battery tight. There are some minor
upgrades too, like mounting holes on the handset base,
a beep feature for when there are messages, etc. Contrary
to the impression I got from reading some of the
product descriptions, the E2562 has two mailboxes,
one for each line, just like the 2462. There is no
reason to buy the 2462 when you get the significantly
improved E2562. Currently, the E2562 is cheaper anyway
(though list price is the same).
Rating:
Summary: Not sufficient for calling card users
Review: Lack of speed dial is a problem for calling card users. You can enter your pin into the phone book, but you can't use the phone book once a call is initiated.
Rating:
Summary: Nice call quality, but maddening user interface
Review: Like other work-at-home users, I want to have my home line in line 1 and work line in line 2. You can't default line 2 to be the primary line, so initiating calls from line 2 can be a hassle because of the awkward key/handset sequence required. Also, using "hold" and switching between 1 and 2 simply didn't work -- once line 1 was activated, I couldn't get it to disconnect.It's frustrating -- I've returned two phones recently, have done a lot of research, and there seem to be no obviously superior phones out there. Someone who can make a high voice quality, multi-line phone with a good feature set and a good user interface could print money.
Rating: 
Summary: I Like This Phone System
Review: Reading some of the complaints here, I suppose one must admit there is some merit to them (ie: phonebook/memory dial incompatibility between handsets, no memory access during phone calls, answering machine recording quality), though I do think they are being a bit too critical. I love this phone system for my home office and home use. It has excellent range and clarity. I've had the system for a year now and do not experience the kind of battery life contraction that one user reported. I am actually impressed by the battery longevity and lack of charge-killing "memory" as previous cordless phones have done. I just bought another extension phone yesterday because I'll be moving to additional space in the basement. I love that I don't have to wire another phone jack, I just plug in the additional handset and am free to roam. I find the built-in speakerphone on each handset especially helpful, in addition to answering machine access from any handset. There is an intercom system so you can route a call to another handset or the base, which I find very useful for my small business. I also use an optional headset so I can talk hands-free while continuing my work. The clarity of the outgoing answering machine message is not the best, though I find that it actually seems fuzzier when listening through the speaker than it does when I call home and hear it through the phone. I use the answering system for my home telephone line but do use voicemail for my business line, having the answering machine on as a backup. Overall, I am very happy with this phone system and am impressed by its sturdiness (I tend to be a bit clumsy and do drop mine occasionally); it has a good "in-hand feel"--it doesn't feel cheap like the competitor's phones I researched before choosing this one. I am very satisfied with its reliability and its performance. I know one of my customers uses this system for her store and she likes hers, too.
Rating: 
Summary: no complaints
Review: Simply put, great phone. Distance is great, clarity is great, button feel is great, speaker on the handset is an AMAZING treat. Before I got it I felt I'd paid too much, about 200 bucks, but it was worth every penny. I'd give it a 4.75 just for not automatically adding a 1 to the caller id callback numbers, but amazon doesn't support 4.75s!
Rating:
Summary: Great for personal use....but....
Review: Since it's a 2line phone I would assume it's aimed at the small biz Home/biz market. Not a good shot, AT&T. You scored "A+" on sound quality on the speakerphone/headset/handset, but your feature set was designed by your consumer division instead of small office/home office person(s). This phone needs to be able to default to the local area code so you could easily dial out of CID memory (without hitting a button 4 times)... there is no true "Speed Dial"... so you can't store phone card info and have your phone do rapid dial for multiple calls. There is no default setup for priority line pickup. The keyboard layout is awkward and the soft keys have up-arrows on them when they can also be a down arrow soft key..... AT&T, if you could combine the features of some of your other two-line desk phones (like the model 972)with the sound quality and long DTMF signal of the buttons on this phone, you'd have a winner. One last note... the remote handset is excellent and would score very high except it cannot be turned off to save battery life or your nap...
Rating: 
Summary: Bad phone, poor customer service
Review: The answering machine cuts off messages. After three months use static came on the line with each use. House telephone lines checked out; we were told phone was defective. Customer service of no use. Avoid this phone and avoid AT&T "service".
Rating:
Summary: Only one problem...
Review: The phone worked great except for the redial function. When trying to redial, the phone will only redial the seven digit number. Not a problem unless you must use the (1)+ area code for your call. There is a menu item to change the outgoing foremat, but it must be done for each individual call. I returned mine after two days.
Rating:
Summary: AT & T Model 2462
Review: The voice quality is GREAT. The answering system, cuts off messages. AT&T support is terrible. Sent replacement...it failed also...sent upgrade model E2562, (with wrong remote units - which had be returned for the correct ones)...now line one is disconnected when put on hold to answer line two. It has been 10 months of dealing with a very poorly run customer service department.
|
