Rating: 
Summary: Worst customer service EVER!!!
Review: I rated this product a few weeks ago, but am lowering the rating even further now. I would give it ZERO stars if I could. Our unit experienced problems in early August. We sent it in for replacement, under warranty. And waited. On 9/10, I called and was told replacements were on backorder til 9/23. That really fried me -- in my original calls, they never mentioned any delay in replacing the unit! All this time, we had NO answering machine (for both business and personal calls). Today, on 9/26, I called again. Now the replacements are on backorder out of Germany until NOVEMBER 15!!! They had "unusually large demand", the customer service (and I use that term lightly) supervisor told me, and admitted priority had been given to NEW SALES over warranty replacements! No one can authorize any prompter replacement for me. Nor will they authorize reimbursement to me (this unit, as I'd want another, is readily available on Amazon.com). So, I'm forced to buy SOMETHING now...what good is replacement to me then? They cannot even NOTIFY me if and when replacements become available, or the backorder date moves out again!!! They "aren't set up to do that." Don't be trapped by this cool gadget...RUN....it might seem great for a few months, but based on the number of problems I see recorded in these reviews, you WILL have problems and you WILL be burned by Siemens' ambivalence toward customer service!
Rating:
Summary: Great design but horrible quality and customer support
Review: It's really a shame. I love Siemens designs, features, etc... but the quality of their products are horrible. They start off working great, but in time voice quality degrades horribly. Siemens customer support is beyond worthless. They give canned answers and refuse help. Even when they admit they sold faulty product they don't care. The process for warranty assistance is a pain. And when the product is out of warranty you are totally out of luck. They do not provide repairs, help in locating a repair center, or supply any repair parts. To quote their customer service supervisor "Our warranty is for one year. We expect our products to last one year. After that we cannot assist you." (I asked to talk to a manager but the supervisor refused the request.)So the bottom line is if you don't mind replacing your phone every year, try a Siemens. Otherwise try a Panasonic, V-Tech, Sony, etc...
Rating:
Summary: The Siemens 8825 Has A Very Short Life
Review: I purchased a brand new Gigaset 8825 phone along with several additional handsets. I too, like many of the other reviewers here, was delighted with the new phone. The array of features and its clean style convinced me to buy this phone. However, these appearances are deceiving. As it turns out, the phone only comes with a one-year warranty. If after that point, the phone is found to be defective, there is nothing that can be done to repair it. This is because Siemens does not have a repair center for these very phones. I was shocked that such a reputable company that sells phones geared towards businesses does not have a repair center. After a little over a year, all of my handsets began making "clicking" noises during my calls - noises which both parties on the phone could hear. I called Siemens to ask for help with my phones, and I was told that there is nothing that can be done except to "try using my phone in different locations." So now, I am stuck with [money] worth of defective equipment. I regret my decision to choose Siemens over Panasonic when I purchased my phones. My old and inexpensive Panasonic phone experiences no problem, while my new and expensive Siemens phone constantly gives me unclear reception. Therefore, do not let the appearance and features of the phone win you over. If you are looking for a long term investment, I do not recommend that Siemens be your choice for phones. The quality that I once thought Siemens stood for is diminished with the Siemens Gigaset 8825.
Rating:
Summary: Consumer beware
Review: In the summer of 2001 I purchased a Siemens 2420 desk station and handset, similar to the Model 8825, that had an LCD panel on the base to begin failing shortly after the warranty expired. Slowly the panel deteriorated to an unreadable level. After several calls to Siemens customer service I was advised that: it was a hardware problem; that the telephone was out of warranty and also out of production; that it could not be repaired, even at my expense; and although it was a ($$$) purchase lasting only 26 months, my only option to was to throw it away and buy another telephone. This is a big corporation the little guy would do well to avoid.
Rating:
Summary: Siemens used to be the name for quality - what happened?
Review: In April 2002 I purchased a Siemens 8825 Gigaset base and 6 additional handsets. Last week line 2 went out and we called the phone company thinking that there was a problem with the incoming line. Sure enough, it was the base unit. I called Siemens Tech Support and got the very clear message that since my phone was purchased more than a year ago (1 year and 3 months ago, to be exact) there is nothing they can do, I was told to purchase a new base unit and throw the existing one away, even though the problem seemed to be the interface plug into the phone base itself, something that should not take too much trouble to repair. Right... Needless to say, when I purchased the base it cost me $$$. To throw that into the garbage and spend a lot of additional money on a new base unit is almost unconscienable! I asked for a supervisor since the first tech support agent became quite rude ("we don't have service centers anymore, and that's that). At least the supervisor offered to send me a new cable to see whether this might be the problem - which I doubt, as the base unit did not work with another cable either.
I will get in contact with Siemens Germany, as I find it highly distressing that I am being told to discard a $$$ unit after only 15 months of use. I chose Siemens instead of Panasonic because I believed that the name stood for quality. Apparently that is the case no longer.
I now regret that I recommended this phone system to a couple of friends. Hopefully their systems will work a little longer than mine.
Rating: 
Summary: Siemens 8825 2 line phone lacks individual ringer controls
Review: The product works as expected, BUT, in contrast to all other two line phones I have seen ...,this one ....does not include ringer controls for each line. It is impossible to turn one line off. Of course I didn't find this out until after I bought it, and, of course, this was one of the main features I wanted.
I am replacing it as soon as I can.
Rating: 
Summary: Corporate phone system for home/small office
Review: I have never written a review before, but I had to after seeing all the negative comments about this product. After 1 month, I am so impressed with it and have not had any of the problems (poor sound quality, dropped calls, poor charges) that other reviewers noted. What you get is an ADVANCED phone system that can: hold calls, conference calls w-speaker phone - even with the remote handset, 3-way calls, record calls, forward calls, expand up to 8 handsets, have an intercom system, a baby monitring-type system and voice activated speed calling. It's not easy to use which is my guess as to why people hate it here. However, investing an hour into the user manual will reward you with a very powerful and extensible phone system for your home or small office that will last a long time. I should also mention that the sound quality is excellent, especially on the desktop speakerphone - trully professional quality.
Rating:
Summary: Very poorly made, It WILL break
Review: I purchased this phone hoping to be able to add phones to bedrooms without having to install jacks into each wall. This phone worked for about 3 - 4 days. The handsets were always unstable, dropping signals and hanging up on callers every now and then, but the entire thing just stopped working within a week of owning it. When I started to research the phone, I found a lot of compalints. Don't be fooled by the false promise of this product. Go with a better name model like the AT&T. GE or Panasonic.
Rating:
Summary: Don't waste your time or your money
Review: After using this phone system in a business for well over a year, I am sorry on a daily basis that I ever purchased it. The long and short of it: The worst interface I have ever seen on a phone. I have hung up on 4 times as many people as I have ever succesfully put on hold. The worst battery life I have ever seen in a cordless phone. Don't bother replacing the batteries, as it won't help. I have multiple independently-purchased handsets, and they all have the same issue. Reception and sound quality are mediocre in general, but are extremely deleteriously affected by wifi networks and microwave ovens...basically anything putting out microwave radiation in a similar frequency. It looks like a great set of features, but the phone will make you sorry you ever bought it the longer you have to put up with all of it's unfortunate idiosyncrasies.
Rating:
Summary: Stay Away
Review: I purhased three sets and three handsets for our new home because i needed the two line capacity. The result? A bust at best! The reception for the cordless phone is very poor. The engineering is poor, for example, you cannot get into line two from the cordless phone. If you are looking for a 2 line cordless phone that works - stay away. The Vtech was a winner hands down - less money and works better!
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