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Rating: 
Summary: Extremely Pleased with little phone.
Review: I couldn't disagree more with the previous comment. I purchased this phone from amazon and couldn't be happier. The volume, tone and quality is wonderful. The phone is logically laid out and very easy to use with its large oversized contoured buttons. If you have two lines and want a headset phone... this is the one for you.
Rating:
Summary: Extremely Pleased with little phone.
Review: I couldn't disagree more with the previous comment. I purchased this phone from amazon and couldn't be happier. The volume, tone and quality is wonderful. The phone is logically laid out and very easy to use with its large oversized contoured buttons. If you have two lines and want a headset phone... this is the one for you.
Rating: 
Summary: Love/Hate Relationship
Review: I LOVE the style of this phone! I love how the top lights up BRIGHT RED when I'm on the phone. I love how the mute lights up when enabled. I love the tone and volume controls and the fact that it handles two lines beautifully--each lighting up green when active, red when ringing. Even the headset is stylish AND convertible (over-the-ear or over-the-head)!If only I loved the QUALITY!! :-( The sound is HORRIBLE. When dialing, the tones are deafening--to the point of pain. Seriously. There is also an irritating noise. It's sounds like an auto-gain control (maybe the noise-cancellation) that induces a hiss ONLY when someone is speaking. If there is silence on the line, it is silent. When someone speaks (me or the caller) the hiss joins in. Fortunately, the callers can't hear it. Also, people say they can't hear me very well. They say it sounds very thin compared to my cordless phone. I'm really sad that this beautifully designed phone fails to perform. If I can get over the BLARING TONES and the ANNOYING HISS and the POOR SOUND QUALITY, I'll keep it. Otherwise, I'm taking it back.
Rating:
Summary: I want to buys
Review: I would like have one but it is out of stocks. When
you can have it on sale. And can you ship to Taiwan? Thanks...
Rating: 
Summary: All Show and No Go!
Review: If this product were only as pleasing to the ear as it is to the eye! But it's not. After more than a quarter century of engineering headsets/amplifiers one would think that Plantronics would get it right. Wrong!! If I hadn't destroyed the plastic package in which it came I'd have returned this product without a moments hesitation.
Rating:
Summary: All Show and No Go!
Review: If this product were only as pleasing to the ear as it is to the eye! But it's not. After more than a quarter century of engineering headsets/amplifiers one would think that Plantronics would get it right. Wrong!! If I hadn't destroyed the plastic package in which it came I'd have returned this product without a moments hesitation.
Rating: 
Summary: Fragile headsets
Review: Since this product is still being sold and preceding reviews were some time ago, I'll share my recent experience with the product. It's stylish and solid. The volume and tone controls are accessible and effective. Received audio (ear speaker) is clear and rich. Transmit audio (microphone)is adequate, but could use a gain control. Disappointments: Line and mute controls are very close together, occasionally leading me to disconnect a line when I reach to mute it. No memory functions other than 'Redial', which doesn't seem to work on the second line. GLARING INADEQUACY: The BLARING touch tones generated by dialing and navigating through interactive phone systems are way too loud, even at the lowest volume settings. Bad idea, bad design, bad Plantronics. Bad, bad, bad.
Rating:
Summary: Plantronics T20 Update
Review: Since this product is still being sold and preceding reviews were some time ago, I'll share my recent experience with the product. It's stylish and solid. The volume and tone controls are accessible and effective. Received audio (ear speaker) is clear and rich. Transmit audio (microphone)is adequate, but could use a gain control. Disappointments: Line and mute controls are very close together, occasionally leading me to disconnect a line when I reach to mute it. No memory functions other than 'Redial', which doesn't seem to work on the second line. GLARING INADEQUACY: The BLARING touch tones generated by dialing and navigating through interactive phone systems are way too loud, even at the lowest volume settings. Bad idea, bad design, bad Plantronics. Bad, bad, bad.
Rating:
Summary: Fragile headsets
Review: This phone works well for what I need -- but I've gone through two headsets in two years! The first one just quit working -- the second was destroyed when my son stepped on the cord and it broke off at the jack. So be sure to have a warranty or a replacement plan ... and of course, it's the headset, not the base, that's the expensive part.
Rating:
Summary: Shouldn't Have Made It To Production In Its Current Form
Review: When you pick up the T20, your are immediately impressed with its attractive styling, solid feel, and quality construction. Unfortunately, after you plug it in, you will not continue to be impressed. Dialing a number is painful, to your ear. Even with the volume turned completely down, the dialing tones are excruciatingly, and unnecessarily, loud, and the ringing you hear for the next few minutes won't be an incoming call. The microphone is a failure in design. It only extends part-way down your cheek, not to your mouth, leading to comments like "You sound like your sitting across the room from a cheap speaker phone." That is if they can even hear you, and don't hang up. Plantronics really needs to consider revising the design to incorporate a voice tube... This should have been a great product, but based upon the two significant shortcomings I mentioned, I cannot recommend it for purchase.
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