Northwestern Bell 2.4GHz Excursion? Cordless Telephone (36280-M2)

Rating:
Summary: Avoid this phone
Review: I got this phone free after rebate. That said, this phone wasn't worth the price to me. It has one very bad feature that overrides all of its other features: when the battery is low it will beep until you place it in the cradle. As fate would have it, it usually beeps in the middle of the night. I guess if you are the type of person who keeps the phone in the cradle at all times, you would find this phone satisfactory. I don't. One other thing, even with the ringer off, the phone needs recharging about every five days. Compared to my 10-15 year old Panasonic phone which needs charging about once every three weeks, this phone isn't very good.

Rating:
Summary: Poor performance and customer service
Review: Purchased a similar model NWB Excursion phone. Performance was poor from the start. Battery died incredibly quickly after charge. The real killer was customer service. When the phone stopped working entirely after a few weeks, I tried literally dozens of times to get through to customer service via the 800 number, which is actually on a big sticker on the base. They NEVER pick up - you're on hold several minutes, and then told to call back or leave a message. If you leave a message, it's not returned. Emails to their customer service were also ignored.

Rating:
Summary: Didn't Last 3 Months - No Customer Service
Review: The phone quit working in just over two months. Repeated calls to the customer service phone number would automatically put me on hold for a long while and then tell me to call back later.